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Introducing Our Simple Pleasures(SM)
Special Conditions
Car Free Day Information: September 22, 2013
Please note that Sunday, September 22, 2013 is Car Free Day in Brussels. City roads are closed to all motorized vehicles. Please contact the hotel for further information or visit www.stib.be/index.htm?l=en for public transport options.
Currency Fluctuations
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Hotel Policies
Disability Accessible Policy
The hotel has one standard accessible room and one wheelchair available for guest use. In order to reserve the room or wheelchair, please email reservations.brussels@starwoodhotels.com.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Connecting Room Policy
Hotel does offer the option of 11 connecting rooms located on each floor. Please confirm connecting room availabitlity directly through the hotel by emailing reservations.brussels@starwoodhotels.com.
Credit Card Policy
A cardholder must be present for the hotel to accept a credit card for payment. Otherwise, the cardholder must complete and submit a credit card mail order form.
The form can be requested by emailing reservations.brussels@starwoodhotels.com but can only be returned by fax at (0032)(2) 645 6777.
Currency Policy
Rates confirmed in USD may be converted to local currency at the time of your stay. Rates are based on the exchange rate used by the hotel and are subject to exchange rate fluctuations.
Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel’s control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Early Departure Policy
Prepaid reservations are non-modifiable and unused portions are non-refundable.
For non-prepaid reservations, an early departure fee will not apply if the departure date is changed upon check-in. Otherwise, fees may be up to 100% of the confirmed length of stay. For further information, please email severine.louis@starwoodhotels.com.
Extra Bedding Policy
Rollaways, including child rollaways, incur extra charges.
Cribs are provided upon request (free of charge). Hotel does not provide blankets, bumpers or pillows with our cribs. Guests must bring their own.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Gift Certificate Policy
To purchase or redeem a gift certificate please contact Marie-Anne Paolillo at (32)(2) 224 3109 or email marie.anne.paolillo@starwoodhotels.com. For gift certificate bookings, a copy of the gift certificate is required at the time of reservation and the original gift certificate is required upon check-in.
Pet Policy
Small pets up to 15 pounds (cats and dogs only) are allowed in the room. Pets stay free of charge; however, there is a deposit requirement of 50 EUR upon arrival. This fee is to cover any possible damage to the room. The deposit will be refunded if there is no damage upon check-out.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Smoking Policy
All public spaces are 100% non-smoking; however, designated smoking guest rooms are available. A 250€ cleaning fee will be charged to any guest who violates the smoking policy.
Visa/Passport Policy
A valid passport or a valid identification card from the guest's country of origin is required at check-in (no copy will be taken).
Voucher Acceptance Policy
Vouchers are accepted.
Waitlist Policy
Hotel does not offer a waitlist. Please check back to find availability.