Introducing Our Simple Pleasures(SM)
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Americans with Disability Act
The hotel public areas are accessible by wheelchair. A wheelchair is available on request with the Front Desk/Concierge. The hotel features one ADA compliant room. This room is subject to availability and cannot be guaranteed.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Age Requirement Policy
Minimum age for check-in without being accompanied by an adult is 18yrs.
Check Acceptance Policy
Personal checks and third party checks are not accepted.
Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested. Please contact the hotel directly to request connecting rooms.
Credit Card Policy
Credit card authorization forms are accepted. Please send the third-party authorization information to the hotel at least four days prior to arrival.
A deposit by cash or credit card will be required to be provided at the time of check-in.
Early Departure Policy
Departure date can be amended for direct payment bookings one day prior to the actual departure date without incuring any charges. Otherwsie, a one-night charge will apply for early departures on direct payment bookings.
Amendments can not be made to restricted rate bookings, bookings made through a travel agent, company or online travel agent without charges of full stay being incurred.
Baby cribs are provided free of charge upon request for a baby up to 2 years of age. Hotel does not provide blankets, bumpers or pillows with our cribs. Guests must bring their own.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Gift Certificate Policy
The hotel accepts gift certificates subject to availability. Please email a copy of the certificate to firstname.lastname@example.org or fax to (971)(4) 3977040. Include guest contact details and requested dates. Once received the certificate will be verified and guest will be advised on availability.
ID Requirement Policy
All guests checking in will have to produce original passport or UAE National ID or UAE Driving License or UAE Labour Card.
Pets are not allowed.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Smoking is not allowed in the public areas of the hotel such as the lobby, restaurants, and guest corridors. However, Viceroy Bar is an exception. The hotel has both smoking and non-smoking guest rooms.
Please contact the United Arab Emirates embassy in your country of residence to verify all visa requirements and fees.