Minimum age for check-in without being accompanied by an adult is 18yrs.
Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested. Please contact the hotel directly to request connecting rooms.
Baby cribs are provided free of charge upon request for a baby up to 2 years of age. Hotel does not provide blankets, bumpers or pillows with our cribs. Guests must bring their own.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways, cribs and meals may incur extra charges.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
Early Departure Policy
Departure date can be amended for direct payment bookings one day prior to the actual departure date without incuring any charges. Otherwsie, a one-night charge will apply for early departures on direct payment bookings.
Amendments can not be made to restricted rate bookings, bookings made through a travel agent, company or online travel agent without charges of full stay being incurred.
ID Requirement Policy
All guests must present original, valid identification at check-in, such as a passport or one of the following:
Emirates ID for UAE nationals and UAE residents
National ID for GCC country residents
UAE Labour Card
Driver’s license for UAE nationals only
The hotel public areas are accessible by wheelchair. A wheelchair is available on request with the Front Desk/Concierge. The hotel features one ADA compliant room. This room is subject to availability and cannot be guaranteed.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Pets are not allowed.
Please contact the United Arab Emirates embassy in your country of residence to verify all visa requirements and fees.
Health & Well-Being Policies
Smoking is not allowed in the public areas of the hotel such as the lobby, restaurants, and guest corridors. However, Viceroy Bar is an exception. The hotel has both smoking and non-smoking guest rooms.
Check Acceptance Policy
Personal checks and third party checks are not accepted.
Credit Card Policy
Credit card authorization forms are accepted. Please send the third-party authorization information to the hotel at least four days prior to arrival.
A deposit by cash or credit card will be required to be provided at the time of check-in.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
The hotel accepts gift certificates subject to availability. Please email a copy of the certificate to email@example.com or fax to (971)(4) 3977040. Include guest contact details and requested dates. Once received the certificate will be verified and guest will be advised on availability.