Connecting rooms are available on request but are not guaranteed. Hotel features rooms with king to two queen bed connecting rooms and king to king bed connecting rooms. We will make every effort to accommodate the request.
Extra Bedding Policy
Rollaway beds are available upon request but are limited and cannot be guaranteed.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Guests may reserve one or two bedroom suites by reserving a parlor room and connecting king bedroom(s). Suite reservations can only be confirmed by the hotel's reservation or sales office.
Alcoholic beverage service is restricted to those 21 years or older.
Pets are not allowed. Only service animals are allowed. No other animals are permitted.
Health & Well-Being Policies
All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy.
Check Acceptance Policy
Personal checks are not accepted at the Four Points by Sheraton San Rafael.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Credit Card Policy
The hotel does not accept third party credit card authorizations for individual guest's reservations.
Credit/Debit Card Policy
Debit and credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until checkout, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution, and the hotel will not be responsible for any resulting fees or charges.
The hotel does not accept third-party credit card authorizations for individual reservations.
A Message from Four Points
This Property is 100% Non-Smoking
At Four Points by Sheraton, the well being and comfort of our guests and associates are important to us. So we’re proud to announce this property is now 100% smoke-free. Call it our version of the clean air act. Contact the hotel with any questions.