Four Points by Sheraton Hotel & Conference Centre Gatineau-Ottawa
This Property is 100% Non-Smoking
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
Check Cashing Policy
No personal checks are accepted.
Connecting Room Policy
The hotel has a limited number of connecting rooms. Connecting rooms are available by request only, but cannot be guaranteed. To request connecting rooms, please contact the hotel dierctly
Credit Card Policy
Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Extra Bedding Policy
Rollaway beds are based on availability and cannot be placed in rooms with two beds. Daily fee applies.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
For security purposes, two forms of government identification are required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Late Checkout Policy
Standard checkout time is 12pm. We are pleased to offer late checkout subject to availability. Please note the following fees:
- Between 12:15pm and 2pm: 25 CAD + tax
- Between 2pm and 4pm: 50 CAD + tax
- Between 4pm and 6pm: 75 CAD + tax
- After 6pm: Full daily room rate will apply
A maximum of two pets (cats or dogs) is allowed in a guest room for no charge. Guests must sign a waiver at check-in. Charges will apply only if excessive cleaning or damage repairs needed. Room conditions will be verified before checkout. A pet is allowed without an owner in a room only if it is in a crate. Pets are not allowed in dining, meeting, or swimming facilities. Service animals are always welcome.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.
Cash Payment Policy
Guests paying for accommodations in cash will be required to leave a $200 safety deposit in addition to their total room and tax charges at check in.
The swimming pool is open only when a lifeguard is on duty. The pool schedule may change depending on the season. Free towels are available for guests’ usage. Children aged 16 years and younger must be accompanied by an adult. Drinks, food, and pets are not allowed in the pool area.
The hotel is 100% non-smoking. Smoking in the hotel will result in a $200 cleaning fee. Please contact the hotel for further information.
The hotel does not offer a waitlist. Guests are invited to call again for availability.