Guests must be 21 years or older with photo identification to reserve a room.
Connecting Room Policy
The hotel has a limited number of connecting rooms. Connecting rooms are available by request only, but cannot be guaranteed. To request connecting rooms, please contact the hotel dierctly
Extra Bedding Policy
Rollaway beds are based on availability and cannot be placed in rooms with two beds. Daily fee applies.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
The hotel does not offer a waitlist. Guests are invited to call again for availability.
For security purposes, two forms of government identification are required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Late Checkout Policy
Standard checkout time is 12pm. We are pleased to offer late checkout subject to availability. Please note the following fees:
Between 12:15pm and 2pm: 25 CAD + tax
Between 2pm and 4pm: 50 CAD + tax
Between 4pm and 6pm: 75 CAD + tax
After 6pm: Full daily room rate will apply
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
A maximum of two pets (cats or dogs) is allowed in a guest room. A fee of 35 CAD per stay plus taxes will apply. Guests must sign a waiver at check-in. Room conditions will be verified before checkout. A pet is allowed without an owner in a room only if it is in a crate. Pets are not allowed in dining, meeting, or swimming facilities. Service animals are always welcome without a fee.
The swimming pool is open only when a lifeguard is on duty. The pool schedule may change depending on the season. Free towels are available for guests’ usage. Children aged 16 years and younger must be accompanied by an adult. Drinks, food, and pets are not allowed in the pool area.
All guests must maintain a noise level that does not disturb other guests. If a noise complaint is reported, hotel management will issue a warning to the offending guest's room. If the noise or disturbance continues after three warnings, guest may be asked to vacate the premises at management discretion. Any compensation that must be done to inconvenienced guest could be charged to offending guest's room.
The hotel is 100% non-smoking. Smoking in the hotel will result in a $200 cleaning fee. Please contact the hotel for further information.
Check Cashing Policy
No personal checks are accepted.
Credit Card Policy
Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
Guests paying for accommodations in cash will be required to leave a 200 CAD safety deposit in addition to their total room and tax charges at check-in.
This Property is 100% Non-Smoking
At Four Points by Sheraton, the well being and comfort of our guests and associates are important to us. So we’re proud to announce this property is now 100% smoke-free. Call it our version of the clean air act. Contact the hotel with any questions.