Connecting rooms are available but not guaranteed and need to be requested. Please contact the hotel directly to request connecting rooms.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Bolzano City Tax Policy
The City of Bolzano charges a tourism tax that must be paid when staying at a hotel. The tax for a four-star hotel is 1.30 EUR per person per night of an entire stay. It is not included in the room rate and must be paid at checkout. The tax does not apply to children under 14 years of age, public school course attendees, and hospitality employees.
Pets are not allowed.
Health & Well-Being Policies
All guest rooms and inside public spaces are non-smoking. Smoking is only allowed in the areas outside the hotel and in the dedicated area of our B-Bar.
Check Acceptance Policy
Personal cheques and traveler's checks are not accepted.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.