Four Points by Sheraton Shenzhen
Introducing Our Simple Pleasures(SM)
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Disability Accessible Policy
Hotel has five disability accessible rooms. Four rooms are inter-connected with a standard room. Three wheelchairs are available. Please contact the concierge or Guest Service Manager for assistance.
Alcohol will not be served to anyone under the age of 18.
Age Requirement Policy
Guests must be 18 years or older with photo identification or passport to reserve a room.
Personal Check Acceptance Policy
Personal checks are not accepted.
Connecting Room Policy
Limited connecting rooms are available at the hotel and they are subject to availability. Guests should provide advance notice if a connecting room is needed.
Early Departure Policy
An early departure fee may be imposed on guests checking out prior to their departure date confirmed at check-in. Guests who book special offers (fully prepaid, non-refundable rate plans) will not be refunded on any unoccupied nights.
Early Arrival/Late Departure Policy
Early check-in and late check-out requests are subject to room availability. Early check-in before 9am may incur one full night charge. Late check-out before 6pm may incur half night charge. A full night's charge will be charged for check-outs atter 6pm.
Family Plan Policy
Children 17 and under sleep free in existing room bedding.
Gift Certificate Acceptance Policy
Starwood Privilege vouchers can be redeemed in the validity period with advance reservation. Please kindly provide voucher number at time of booking. At check in, please present the voucher and Starwood Privilege membership card.
Pets are not allowed.
Hotel accepts payment with cash or valid credit cards. For third-party credit card payment, only valid credit cards issued by international banks are accepted. The card holder must complete an Authorization Approval Form and fax or email a clear copy of the front and back of the credit card to the hotel prior to the guest’s arrival. Authorization Approval Forms can be obtained by contacting the hotel or Customer Call Centers.
All public areas in the hotel are non-smoking. Designated smoking guest rooms are available. A cleaning fee will be charged to any guest who violates the smoking policy.
All guests are required to have a valid visa prior to travelling to China.