Guests must be 18 years or older with photo identification or passport to reserve a room.
Connecting Room Policy
Limited connecting rooms are available at the hotel and are subject to availability. Guests should provide advance notice if a connecting room is needed.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
Early Arrival/Late Departure Policy
Early check-ins and late checkouts are subject to room availability. An early check-in before 9am may incur one full night’s room rate. A late checkout before 6pm may incur a half-night’s room rate. A full night’s room rate will be charged for a checkout after 6pm.
Early Departure Policy
An early departure fee may be imposed on guests checking out prior to their departure date confirmed at check-in. Guests who book special offers (fully prepaid, non-refundable rate plans) will not be refunded on any unoccupied nights.
Hotel has five disability accessible rooms. Four rooms are inter-connected with a standard room. Three wheelchairs are available. Please contact the concierge or Guest Service Manager for assistance.
Alcohol will not be served to anyone under the age of 18.
Pets are not allowed.
All guests are required to have a valid visa prior to travelling to China.
Health & Well-Being Policies
All public areas in the hotel are non-smoking. Designated smoking guest rooms are available. A cleaning fee will be charged to any guest who violates the smoking policy.
Personal checks are not accepted.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Acceptance Policy
Starwood Privilege vouchers can be redeemed in the validity period with advance reservation. Please kindly provide voucher number at time of booking. At check in, please present the voucher and Starwood Privilege membership card.
Hotel accepts payment with cash, valid credit cards and bank transfers. Third party credit cards payment is not accepted. Please contact the hotel directly for bank transfer details.