Four Points by Sheraton

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children

Four Points by Sheraton Shenzhen

Hotel Policies

3:00 PM     12:00 PM

Disability Accessible Policy

Hotel has five disability accessible rooms. Four rooms are inter-connected with a standard room. Three wheelchairs are available. Please contact the concierge or Guest Service Manager for assistance.

Alcohol Policy

Alcohol will not be served to anyone under the age of 18.

Age Requirement Policy

Guests must be 18 years or older with photo identification or passport to reserve a room.

Personal Check Acceptance Policy

Personal checks are not accepted.

Connecting Room Policy

Limited connecting rooms are available at the hotel and are subject to availability. Guests should provide advance notice if a connecting room is needed.

Currency Fluctuations

Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Early Departure Policy

An early departure fee may be imposed on guests checking out prior to their departure date confirmed at check-in. Guests who book special offers (fully prepaid, non-refundable rate plans) will not be refunded on any unoccupied nights.

Early Arrival/Late Departure Policy

Early check-ins and late checkouts are subject to room availability. An early check-in before 9am may incur one full night’s room rate. A late checkout before 6pm may incur a half-night’s room rate. A full night’s room rate will be charged for a checkout after 6pm.

Family Plan Policy

Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room.

Gift Certificate Acceptance Policy

Starwood Privilege vouchers can be redeemed in the validity period with advance reservation. Please kindly provide voucher number at time of booking. At check in, please present the voucher and Starwood Privilege membership card.

Pet Policy

Pets are not allowed.

Payment Policy

Hotel accepts payment with cash, valid credit cards and bank transfers. Third party credit cards payment is not accepted. Please contact the hotel directly for bank transfer details.

Smoking Policy

All public areas in the hotel are non-smoking. Designated smoking guest rooms are available. A cleaning fee will be charged to any guest who violates the smoking policy.

Visa/Passport Policy

All guests are required to have a valid visa prior to travelling to China.