Guests must be 18 years or older with photo identification to reserve a room.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
Late Checkout Policy
Check-out time is 12pm. However, we will do our best to accommodate late check-out requests, which are subject to availability. The following surcharges will apply:
From 12pm to 4pm, 10 EUR per hour will be charged
From 4pm to 6pm, 80 EUR will be charged
After 6pm, 100% of the room rate will be charged
Please contact the hotel for further information.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Facility Use Policy
Minors under 16 years of age are not permitted in the spa, fitness facility or swimming pool.
Pets are allowed. Restrictions and deposit may apply.
Minors under 16 years of age are not permitted in the swimming pool.
Health & Well-Being Policies
The hotel is 100% non-smoking. A 250 EUR cleaning fee will be charged to any guest who violates the smoking policy.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.