Smoking Prohibited in Hotel Beginning March 1, 2017
Beginning March 1, 2017, in accordance with government regulations, smoking will be prohibited in all areas of the hotel including guest rooms. Smoking is only allowed at designated smoking areas outside the hotel building.
Políticas de reserva
Connecting Room Policy
Connecting rooms are available but must be requested in advance.
Extra Bedding Policy
Rollaway beds are available for an additional fee in Suite accommodations only.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Políticas de check-in/check-out
Early Arrival Policy
Early check-in at or before 8am will be subject to a full day room charge. Early check-in at or before 8:01am - 10am will be subject to a half day room charge.
Passport or photo ID are required for check-in.
Wheelchairs are available for use by hotel guests; please contact the Concierge in advance. Accessible rooms are available in the hotel and must be booked in advance.
Pets are not allowed.
All international visitors to China must have a visa. Per Chinese law, all guests must present their passport upon check-in.
Políticas de saúde e bem-estar
Smoking is not allowed in the fitness area. A 200 CNY cleaning fee will be applied if there is evidence of smoking in the smoke-free guest rooms.
Políticas de pagamento
Credit Card Policy
Credit card authorization forms are accepted. Guest must fax a copy of credit card (front and back) with a signed payment authorization form to property via fax number (86)(21) 5870 7003. Signature needs to match card holder's name on credit card.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
All major credit cards are accepted as a form of payment. Chinese currency (Renminbi) is the only accepted currency for cash payment.