Smoking Prohibited in Hotel Beginning March 1, 2017
Beginning March 1, 2017, in accordance with government regulations, smoking will be prohibited in all areas of the hotel including guest rooms. Smoking is only allowed at designated smoking areas outside the hotel building.
Connecting Room Policy
Connecting rooms are subject to availability and must be requested at the time of booking.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
ID Requirement Policy
As required by law, every guest (including) must present a valid passport / government issue photo identification card at check-in. A guest will not be allowed to check in without one of these documents.
Wheelchairs are available for use by hotel guests; please contact the Concierge in advance. If the wheelchair will be taken off of the premises, a deposit of 600 RMB is required.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Pets are not allowed.
Check Cashing Policy
Travelers checks are accepted if they are in U.S. Dollars, Canadian Dollars, British Pounds, Euros, Singapore Dollars or Hong Kong Dollars.
Gift Certificate Policy
All gift certificate reservations (complimentary room voucher) need to contact the hotel reservation center to book in advance, before arrival.
Domestic credit card holder must be present to accept their credit card as form of payment.