Guests must be 18 years or older with photo identification to reserve a room. Identification is required at check-in. Per UAE law, the following documents are valid forms of identification: a valid and original passport, UAE ID, or GCC National ID. Children must be accompanied by an adult at all times.
Connecting Room Policy
Connecting rooms are subject to availability and can not be guaranteed. For more information, please contact the hotel directly.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways and child rollaways may incur extra charges. Baby cribs are free of charge.
Four Points by Sheraton Downtown Dubai does not waitlist.
Check-In & Checkout Policies
Early Departure Policy
Please be advised that a fee of one night's room rate plus taxes will apply to all early departures.
ID is required at time of check-in. Per UAE law, the following documents are valid forms of ID for check-in:
Valid & Original passport
UAE or GCC National ID
Children must be accompanied by an adult at all times.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Pets are not allowed.
Visas can be arranged at a cost of AED 360. The Visa charge is non-refundable and is subject to local immigration's approval. The single entry Visa length is 14 days. For more information and an application form, please contact the hotel directly at email@example.com.
Health & Well-Being Policies
Smoking is only permitted in the lounge and specific guest rooms.
Check Acceptance Policy
Third party checks are not accepted.
Credit Card Policy
Cardholder must be present at payment. For third party payments, please contact the hotel directly. At check-in, a deposit or credit card authorization will be taken equal to the entire stay.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
The hotel does not sell gift certificates.
For prepaid reservations, the same credit card used to reserve the room must be presented at check-in. To pay for another guest's stay, please contact the hotel directly prior to the stay to make third party billing arrangements.