Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Sorry, no pets allowed.
International guests are required to have a special entry permit for Tibet. Please contact your local embassy for more information.
Gift Certificate Acceptance Policy
Gift certificate reservations are based on availability and must be made at least 7 days prior to arrival date. Walk-ins will not be accepted. Guest should provide the certificate number and room type at time of reservation. Additional information may also be required. Guest should present the gift certificate voucher upon check in.
The hotel accepts third-party payment as a form of prepayment for a reservation. A third-party credit card authorization form must be signed and a copy of the credit card (front and back) must be faxed or emailed to the hotel. The card holder must specify which charges can be placed on the credit card. Guests may complete an authorization form from the hotel.