Guests must be 18 years or older with photo identification to reserve a room.
Extra Bedding Policy
Rollaway beds are based on availability at the time of check-in and cannot be guaranteed. A daily fee will apply.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
Early Arrival Policy
Early check-in is based on availability and cannot be guaranteed.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Late Checkout Policy
Late checkout is based on availability. Additional charges may apply.
Pets are not allowed. A fee of 500.00 CAD will be applied to the guest's folio should there be a pet in the room.
Health & Well-Being Policies
Quiet time is from 11pm to 6am daily. Any guest who violates the comfort and privacy of other guests may be evicted and required to pay an additional 150 CAD in compensation.
All guest rooms and public spaces are 100% non-smoking. A 200 CAD cleaning fee will be charged to any guest who violates the smoking policy.
Check Acceptance Policy
Personal checks are not accepted.
Credit Card Policy
In addition to the credit card requirement for reservations, a valid credit card must be presented at check-in. For third party payments, credit card authorization forms are accepted and must be received by the hotel prior to guest's arrival. Please contact the hotel directly to make arrangements.
A Message from Four Points
This Property is 100% Non-Smoking
At Four Points by Sheraton, the well being and comfort of our guests and associates are important to us. So we’re proud to announce this property is now 100% smoke-free. Call it our version of the clean air act. Contact the hotel with any questions.