Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Early Arrival/Late Departure Policy
For your convenience, we periodically allow guests the courtesy of an Early Check-In or a Late Check-Out. This policy is not guaranteed at any time. To request these options, contact Guest Services on the day of your arrival or on the morning before your departure.
Please be aware that an additional fee may be applicable if a guest chooses either option. Our normal check-in time is at 3pm, and check-out is at noon. Any questions regarding this policy should be directed to the Manager on Duty.
The hotel is compliant with ADA. ADA compliant guest rooms are available.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Since our beautiful property is located in a Hurricane-prone area in Southwest Florida, we may at times have to alter our guest acceptance for safety and security reasons.
Should a tropical system ever become a threat to our area, all guests arriving around the specified period of time we are expected to be impacted, will be notified via telephone and email from a hotel representative with information on our current procedures and cancellation waivers. Since all scenarios are different, Hotel Management will decide on an answer 48 hours prior to expected impact, or enough time for guests to make alternate plans.
Please contact the Manager on Duty at (941) 637-6770 with any further questions regarding our Hurricane Policy.
Package Handling Policy
The hotel accepts packages addressed to guests with current reservations. A package handling fee of 10 USD per package will apply to all accepted guest's packages. A fee of 5 USD per day will be charged for package storage.
Small dogs up to 40 pounds are allowed. There is a non-refundable pet fee of 19.95 USD per day. All pets and guests with pets are restricted to the 2nd floor only.
All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy.
Check Cashing Policy
The hotel does not offer check cashing services.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Policy
To allow others to enjoy our hotel, Gift Certificates may be purchased through our Sales & Marketing department. Please contact our Sales office at (941) 637-6770.
Reservations using Gift Certificates must be made through our sales office as well.
A valid credit card is required at the time of check in for payment for the room, tax and incidentals. If the guest is paying with cash, a deposit equal to the Room and Tax per day plus a $100 security deposit will be collected at check in.
All 3rd Party authorizations must be received by the hotel 24 hours prior to the guest's check-in day. Failure to meet this deadline will delay the processing of all authorizations. For payment arrangements to a third party credit card, please contact the our Accounting Department at (941) 637-6770 ext. 125, or by email firstname.lastname@example.org, to have a billing option arranged.
Resort Charge Policy
A resort fee of 9.99 USD plus taxes per room per night will be charged. This fee is not already included in the displayed rates. This resort fee includes:
Shuttle bus to/from the Punta Gorda airport
Bicycles and helmets available
Fish or dock your boat at the hotel's new dock (reel and rod provided)
Live Monday & Thursday NFL football on the outdoor 25ft TV screen
Volleyball and corn hole games
24 hour library
Refrigerators in every room
Coffee and tea in the lobby each morning
Tax Exempt Policy
For guests traveling on government or other tax-exempt business purposes, we can provide rooms declared as tax exempt if certain requirements are met:
The credit card used to pay for the room must match the name on the tax exempt certificate.
A copy of the tax-exempt certificate, picture ID showing proof of tax exemption, and the credit card used for the room must be made at registration, unless previously arranged by the Manager on Duty.
If paying by check, the total reimbursement amount must be approved by the hotel prior to receiving the check. All checks must be received by the hotel 10 days prior to guest arrival. If a check is received with fewer than 10 days before arrival, the check-in process may be altered or delayed.
Questions about this policy should be directed to the hotel’s accounting department at (941) 637-6770, extension 125.