Guest Room Renovations: Nov. 21, 2016 - March 31, 2017
From November 21, 2016 through March 31, 2017, the guest rooms will be undergoing renovations. Renovation work will be completed during business hours to minimize impact on our guests. Please contact the hotel for additional information.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Richtlinien für Check-in und Check-out
Early Departure Policy
An early departure fee of one night's room and tax applies to guests checking out prior to their departure date. Guests will be asked to confirm their departure date upon check-in. Guests may be able to change their departure date without penalty at the time of check-in, depending on the terms of the rate which they have reserved. Please contact the hotel for further information.
The hotel is compliant with ADA. ADA compliant guest rooms are available.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification). Beer and wine are to be served in lounge and banquet facilities only. Please contact the hotel for further information.
The hotel does not accept pets. However, Club K9 pet hotel is located nearby. For information and arrangements, please contact them at (704) 583-2438.
Richtlinien für Gesundheit und Wohlbefinden
All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy.
Check Cashing Policy
The hotel does not offer check cashing services.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
We are pleased to accept the following major credit cards: American Express, Visa/Master Card, Discover and Diners Club. Cash payment is accepted with a valid id and security deposit or the imprint of a valid credit card. Direct billing is also accepted with restrictions; please contact the hotel directly to make these arrangements.
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