Connecting rooms are only found on floors 2 through 12 in the city view rooms. River and falls view rooms are not connecting.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Alcohol is not permitted in public areas of the hotel.
The only animals that are accepted on-site are working animals (i.e. Seeing Eye dogs). Guests must sign a damage/cleaning waiver at check-in. No additional amenities are extended to guest's services animals (i.e. grooming, dog beds, etc.)
Políticas de salud y bienestar
The Four Points by Sheraton Niagara Falls Fallsview is 100% non-smoking.
Políticas de pagos
The hotel does not accept personal checks for payment or provide check cashing services.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.
Gift Certificate Policy
Gift certificates can be purchased by clicking here or by calling the in-house reservations office at (1)(888) 238-9190.
Credit card holder must be present at check-in in order to accept a credit card as a form of payment. The following methods of payments are accepted in the hotel: Master Card, Visa, Discover, American Express, Diners Club Card, debit cards, property issued gift certificates, and Canadian and American cash.
Credit card authorization forms are accepted. Please contact the hotel directly to make arrangements.
Un mensaje de Four Points
This Property is 100% Non-Smoking
At Four Points by Sheraton, the well being and comfort of our guests and associates are important to us. So we’re proud to announce this property is now 100% smoke-free. Call it our version of the clean air act. Contact the hotel with any questions.