Four Points by Sheraton Taicang
Announcements & Policies
The hotel and select guest rooms are accessible to guests with disabilities. Please contact the Concierge to request a wheelchair rental.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room. Minors must check-in with a guardian.
Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested. Please contact the hotel directly to make these arrangements
Early Departure Policy
Please be advised that a fee of 50% of one night's room rate plus taxes will apply to all early departures. Please contact the hotel for further information. Early departure fee does not apply to tours, airline crew rooms and all rates that required a non-refundable advance deposit for the entire stay.
Extra Bedding Policy
Rollaway beds may incur extra charges; cribs are included in the cost of the room.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation.
Children under 18 years of age must present an identification card or Hu Kou Ben document upon check-in.
Pets are not allowed. For guidance dog, please contact hotel for arrangement.
Please contact the hotel directly at least 72 hours prior to arrival to arrange payment by bank transfer.
The hotel accepts third-party credit card payments. Please contact the hotel to receive a Credit Card Authorization Form.