Connecting room requests should be provided at time of reservation and are subject to availability. Please contact hotel prior to arrival for further information.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
Early Arrival Policy
Early arrivals prior to the check-in time are subject to availability. Check-ins prior to 7am on the day of arrival will be charged a fee of one night's stay.
Early Departure Policy
An early departure fee may be imposed on guests departing prior to their scheduled departure date. Please contact the hotel for further information.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver's license, passport, and/or proof of age card. Photo identification must also match the name that is on the reservation.
Children under 16 years of age must present an Identification card or Hu Kou Ben document upon check-in.
Late Checkout Policy
Late checkouts after the check-out time are subject to availability and may be subject to an additional charge.
Alcoholic beverage service is restricted to individuals 18 years or older (with valid identification).
Pets are not allowed.
Foreign guests are required to present passports with a valid entry and exit visa upon check-in.
Health & Well-Being Policies
Smoking and non-smoking guest rooms are available. All public spaces are 100% non-smoking.
Check Cashing Policy
Check cashing and cash advances from credit cards are not available. For cash advances from a credit card, an ATM is available in the lobby.
Gift Certificate Policy
Gift Certificate usage is subject to availability and is limited to certificates that are issued by the hotel. The original voucher is required at time of check-in or the prevailing rate will apply.
The hotel accepts cash payment, valid credit cards or bank transfers. Please contact hotel directly prior to arrival to arrange third party credit card payments.