Guests must be 21 years or older with photo identification to reserve a room.
Extra Bedding Policy
Rollaway beds are available for an additional fee. Due to limited availability, rollaway beds cannot be reserved in advance and must be requested at time of arrival.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Políticas de check-in/check-out
Early Arrival Policy
We are unable to guarantee early arrivals prior to 3pm. Please contact the hotel directly to notify us of your expected early arrival time and if special arrangements are required.
In accordance with New York State law, alcoholic beverage service is restricted to individuals 21 years or older (with valid identification).
Bar Admittance Policy
Guests must be 21 years or older to enter the bar area.
Package Handling Policy
The hotel will accept packages addressed to guests with current or future reservations. Packages addressed to individuals who do not have a current reservation or have already departed will be refused and returned to the senders. Package handling fees will apply to all accepted guest packages and are based on the size and number of packages.
One dog weighing up to 40 pounds is allowed per guest room. Additional dogs and other animals are not allowed. All pets must be attended to at all times, including in your guest room. Pets must be on a leash at all times when outside a guest room. A $40 non-refundable cleaning fee will be charged for each room. Any additional damage to the hotel will be assessed at checkout and, replacement or cleaning fees will be charged to the credit card on file for your stay. Any pet causing a nuisance will be required to be removed from the hotel.
Only registered hotel guests may use the hotel's pool facility. Upon check-in, guests must sign a Pool Use Agreement to acknowledge the pool rules before utilizing the pool. No outside guests are allowed in the pool.
Políticas de saúde e bem-estar
All guest rooms and public spaces are 100% non-smoking. Please contact the hotel for further information.
Políticas de pagamento
Credit Card Policy
The following major credit cards are accepted: American Express, Visa, MasterCard, Discover and Diners Club. A Photo ID is required for verification purposes.
Credit/Debit Card Policy
Debit and Credit cards used to guarantee reservations will be authorized 24 hours prior to check-in for the amount of your stay, plus an amount to cover incidentals. This authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Tax Exempt Policy
New York State exemption certificates are accepted. Guests must provide the exemption certificate and photo ID at check in to receive tax exempt status.
Uma mensagem de Four Points
This Property is 100% Non-Smoking
At Four Points by Sheraton, the well being and comfort of our guests and associates are important to us. So we’re proud to announce this property is now 100% smoke-free. Call it our version of the clean air act. Contact the hotel with any questions.