Per State Law, Luxury Room tax is calculated based on the full retail (Rack) rate of the room type occupied by the guest, regardless of the confirmed room type/rate. This includes situations where upgraded rooms are provided either via paid upgrade, Suite Night Awards or as a Platinum benefit. All other taxes are based on the confirmed rate. Any change in tax structure is subject to change without prior notice. Please contact the hotel directly for further information.
Age Requirement Policy
Guests must be 18 years or older with valid identification to reserve a room or check in.
Connecting Room Policy
Connecting rooms are available on a limited basis and are not guaranteed. Please request connecting rooms in advance.
Extra Bedding Policy
Extra beds may be provided for a fee; however, acceptable room occupancy limits must be maintained.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Breakfast and other benefits included in the room rate reserved may incur additional charges.
Registration of any person visiting registered guests of the hotel after 10pm is required.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
Early Arrival Policy
Early check-in is subject to availability. Arrivals before 6am will be charged for the previous night. A fee of 50% of the room rate will be charged for check-in's between 6am and 9am.
Early Departure Policy
Please notify the hotel at least 48 hours before an early departure to avoid an early departure charge of one night’s room rate. Pease note that guests checking out early may no longer be eligible to receive certain rates or benefits that require a minimum number of nights.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation.
Late Checkout Policy
Requests for late check-out can only be granted based on availability. Late check-out before 6:00 PM is subject to a half day charge. Guests checking out after 6:00 PM will be charged for an additional night.
The hotel is fully compliant with accessibility regulations.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Pets are not allowed.
Adult supervision is required for children under 16 years of age in and around the pool area.
International guest must present a valid passport and VISA upon check in.
Health & Well-Being Policies
The hotel values all of its guests and enforces a strict policy on noise and disturbances. Guests who violate this policy with excessive noise, overcrowding in rooms, or parties will be evicted without a refund.
Smoking is only allowed in designated smoking rooms on designated smoking floors. There are designated smoking areas outside the lobby and public areas
Check Acceptance Policy
Personal or company checks are not accepted unless approved in advance by the management's authorized representative. Please contact the hotel directly for further information.
Credit Card Policy
The hotel does not offer cash advances on credit cards.
Gift Certificate Policy
The hotel is pleased to accept gift certificates based on availability. The gift certificate number must be provided at the time of booking and the original certificate must be presented at check-in. Please also note the terms and conditions on your gift certificate.
Credit cards must match name on the reservation, otherwise a third party authorization form must be arranged directly with the hotel. The hotel does accept electronic credit card authorization forms. Please contact the hotel reservations team for assistance.
Guests wishing to pay with cash will be asked to pay the full accommodation rates at check-in.
Guests wishing to settle a bill totaling more than 25,000 INR will need to provide a personal PAN Card.