Connecting rooms cannot be guaranteed in advance and are subject to availability based on room type.
The maximum occupancy per room is four persons. Please contact the hotel for further information.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
Early Arrival Policy
Regular check-in time is 3pm. Early arrivals cannot be guaranteed, are subject to availability, and are granted on a first-come, first-served basis.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Pets are not allowed. Only service animals are allowed. No other pets are permitted.
Health & Well-Being Policies
All guest rooms and public spaces are 100% non-smoking. A 200 USD cleaning fee will be charged to any guest who violates the smoking policy.
The hotel does not accept checks.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Credit Card Policy
In addition to the credit card requirement for reservations, a valid credit or debit card must be presented at check-in, even if a guest wishes to pay with cash at check-in or checkout.
Tax Exempt Policy
Please contact the Front Desk for tax-exemption restrictions by the City and County of San Diego.
A Message from Four Points
This Property is 100% Non-Smoking
At Four Points by Sheraton, the well being and comfort of our guests and associates are important to us. So we’re proud to announce this property is now 100% smoke-free. Call it our version of the clean air act. Contact the hotel with any questions.