Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Cheques are not accepted for payment without prior authorization. Cheque may be used to pre-pay for accommodations as long as there is enough time for the bank to clear funds in advance. Please allow several days for processing.
Cheque cashing service is not available for personal checks. Australian Dollar travelers cheques may be cashed. Valid identification is required. Other conditions may apply.
Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested. Please contact the hotel directly to make these arrangements.
Credit Card Policy
A 1.5 percent fee applies to all transactions settled by credit card. This fee will be added to the total of the transaction. Please contact the hotel for further information.
Early Departure Policy
In order to avoid a 1 night cancellation charge, 24-hour notice is required for early check-out. Please contact the hotel for further information.
Early Arrival Policy
Early arrivals may be granted upon request, based on availability. A guest who requires a room prior to our standard check-in time of 3pm is urged to include the previous night when booking a reservation. An additional fee of up to 100% of one night’s room rate may apply for arrivals before 3pm.
Extra Bedding Policy
Adult or child rollaway beds can be added to any room type at a cost of 40 AUD per night. Cots can be added to any room at no additional charge. A maximum of one additional bed or cot can be added to each room.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel during business hours, Monday through Friday.
For security purposes, valid photo identification is required at check-in. Acceptable forms of ID include a valid drivers license, passport and/or proof of age card.
Late Checkout Policy
Guests checking out after 11am will be charged a fee of 20 AUD per hour until 5pm. Check-outs after 5pm will incur a full night fee. Late checkouts after 11am can only be confirmed the morning of departure.
Parties are not allowed in guest rooms. To plan a function, please contact our Sales Department.
Only service animals are allowed; pets are not. Please contact the hotel directly to make arrangements before your arrival.
Cardholder must be physically present at the reception desk to provide credit card payment. A bond of 100.00 AUD per day will be charged for incidentals upon check-in. The unused portion of the bond will be refunded at check-out.
All guest rooms and public spaces are 100% non-smoking. A 200.00 AUD cleaning fee will be charged to any guest who violates the smoking policy.