Four Points by Sheraton Richmond Airport
Alcoholic beverage service is restricted to those 21 years or older (with valid identification). Alcoholic beverages are not permitted in, or around the pool area.
Age Requirement Policy
Per state law, guests must be 21 years or older to check-in.
No personal checks are accepted for payment unless sent at least 3 weeks in advance.
Connecting Room Policy
Connecting rooms are based on availability at the time of check-in. Please contact the hotel directly to request connecting rooms.
Extra Bedding Policy
No more than two beds are permitted in any one guestroom. Rollaway beds are only permitted in king bedded guestrooms.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
It is important to us that every guest stay is a rewarding and peaceful one. Maintaining a quiet and sleep-conducive environment on guest floors is our highest priority. For this reason, we handle noise complaints in the following manner:
- Upon the first noise complaint, we will issue a warning to the registered guest.
- If there is a second complaint, everyone but the registered guest will be required to leave the room and the guest floor.
- In the event of a third complaint, the registered guest will be required to vacate the property. Room and tax will be non-refundable.
Pets 40 pounds and under are welcome however prior approval is required. Please contact the hotel prior to arrival for approval.
Pet owners must sign a liability waiver at check-in. They must also provide a $150 refundable deposit in case of any damage. Pets are not allowed in the restaurants and may not be left unattended in the guest room.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Credit card authorization forms are accepted for payment. For more information, please contact the hotel directly.
Children under the age of 18 must me be accompanied by an adult at all times.
All guest rooms and public spaces are 100% non-smoking. A cleaning fee will be charged to any guest who violates the smoking policy.
Hotel does offer a waitlist. Please contact the hotel directly.