Guests must be 21 years or older with photo identification to reserve a room.
Connecting Room Policy
Connecting rooms are available upon request however they cannot be guaranteed. All efforts will be made to honor requests.
Extra Bedding Policy
Rollaway bed availability is on a first come first serve basis. They cannot be guaranteed in advance.
All rooms are designed to sleep no more than four people per room.
The hotel does not maintain a waitlist.
Early Arrival Policy
Early check-in is subject to availability upon arrival. It is not guaranteed.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Late Checkout Policy
Late checkouts are on a request basis and cannot be guaranteed.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification). Alcohol is only permitted inside the bar. Guests are not permitted to walk outside the hotel with open bottles of alcohol.
Guests must wear pants, shirts, and shoes throughout the hotel. Appropriate swimming apparel is required around the pool. Restaurants may deny service if the dress code is not followed.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Pets are permitted and a one-time only 50 USD non-refundable pet cleaning fee applies. There is a maximum number of two pets allowed per room. Leash and pet waste rules apply.
Pool parties are not permitted unless prearranged with the Sales Office.
Guests creating a disturbance to other guests or the hotel staff will be given two verbal warnings. On the third warning, the party will be removed from the hotel and no refund will be offered.
All guest rooms and public spaces are 100% non-smoking. A $250 cleaning fee will be charged to any guest who violates the smoking policy. Smoking is not permitted with 25 feet of any hotel entrance.
Personal/company checks are not accepted. Company checks may be accepted to pay for meeting functions with prior approval from the Sales Manager or the General Manager. A valid company credit card is also required if paying with a company check.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Policy
All gift certificate reservations must be made directly with the hotel. All gift certificate reservations require a credit card to guarantee and the actual certificate must be surrendered at time of check-in.
Only major credit cards are accepted at check-in. The name on the credit card must also match the name on the reservation. Guests wishing to pay in cash may do so at checkout. It may take 5 to 7 business days for funds to be released back to the credit card.
Purchase Order Acceptance Policy
Purchase orders are not accepted. A direct bill account can be created. All information must be turned in at least two weeks in advance.
Tax Exempt Policy
Only persons carrying a valid Tax Exempt Certificate from the state of Missouri are exempt from the state tax. Persons using a GSA Card as their payment method are exempt from all taxes except for the $1.50 stadium fee that is assessed each night.