Connecting rooms are available and are subject to availability at the time of check-in. Please contact the hotel directly to make these arrangements.
Extra Bedding Policy
Rollaway beds are available in select rooms for a nightly fee while cribs are complimentary. Please request extra bedding when you book your reservation.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room when shared with a paying adult. Cribs are complimentary but are subject to availability. All rollaway beds incur extra charges.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
The hotel does offer a waitlist. Please contact the hotel for further information.
Check-In & Checkout Policies
Early Arrival Policy
Early arrival is subject to availability and is not guaranteed. To guarantee an early arrival, guests must book the night prior to their arrival at the best available rate.
Early Departure Policy
Please be advised that a fee of one night's room rate plus taxes will apply to all early departures. In order to avoid the cancellation charge, 24-hour notice is required.
ID Requirement Policy
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Late Checkout Policy
Late checkout is subject to availability and additional fees based on time of departure.
The hotel offers accessible facilities and guest rooms.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Only service animals are allowed. No other pets are permitted.
Health & Well-Being Policies
Guests are not allowed to hold parties in rooms or suites. A noise complaint will result in eviction from the hotel without a refund of the first night’s rate.
All guest rooms and public spaces are 100% non-smoking. A 300 AUD cleaning fee will be charged to any guest who violates the smoking policy.
Check Cashing Policy
The hotel does not offer check cashing services.
Credit Card Policy
For security reasons, please do not provide credit card details through email. Please either call the toll-free line or use our secure fax number to provide credit card information.
All guests booking a prepaid and non-refundable rate, are required to provide the credit card used at time of check in for validation of charges and a valid credit card upon check-in to guarantee any incidentals charges incurred during their stay.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel during business hours, Monday - Friday.
Guests paying in cash will be asked to pay full accommodation rates plus 300 AUD bond per day for incidentals. The unused portion of the bond will be refunded at checkout.