Four Points by Sheraton Phoenix South Mountain
This Property is 100% Non-Smoking
The hotel is compliant with the Americans with Disabilities Act. ADA-compliant guest rooms are available upon request. For more information, please call Alex Slingerland, the hotel’s ADA contact, at (480) 850-1607.
Age Requirement Policy
Guests must be 18 years or older with photo identification to check in.
Check Acceptance Policy
No personal checks are accepted.
Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested. Please contact the hotel directly to make these arrangements.
Early Departure Policy
Please be advised that a fee of one night's room rate plus taxes will apply to all guests checking out prior to their departure date confirmed at check-in. Please contact the hotel for further information.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a state or government issued photo ID and/or a passport.
Late Checkout Policy
Late checkout requests are granted based on availability. Guests checking out between 12pm and 4pm will be charged a late checkout fee of 50 USD. Late checkout anytime after 4pm will incurs charge equal to one night's current room rate. Please contact the hotel directly for more information.
The maximum capacity for standard rooms is four persons.
Package Handling Policy
There is a package handling fee for all incoming packages. Please contact the hotel directly for the exact fee.
Pets are welcome. There is a non-refundable one time pet deposit of 25 USD. Weight restrictions apply.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
A valid credit card and matching photo ID are required at check-in for the payment of a guest room, tax, and incidentals. Guests may pay their final bill with cash at checkout.
Purchase Order Acceptance Policy
Purchase orders are not accepted as a form of payment. Please contact the hotel in advance to make alternate payment arrangements.
All guest rooms and public spaces are 100% non-smoking. A 250 USD cleaning fee will be charged to any guest who violates the smoking policy.
Tax Exempt Policy
Stays of at least 30 days are eligible for exemption from the state’s lodging tax, though the municipal tax will still apply. Government exemptions will apply only to guests who produce an exemption card issued by the U.S. Department of State that specifically names hotels and motels as exempt. No other government exemptions will be honored.