Rated 5 out of 5 by Skyadd12 The hotel staff was very helpful
the staff was very helpful, and friendly, room was very clean and up to date.
September 4, 2013
Rated 4 out of 5 by Missysue Great central location
Hotel is up to date and clean it also has a great central location.
September 3, 2013
Rated 3 out of 5 by San123 Frequent Traveller
Hotel is located close to Times SQ, with easy access to parking.However the hotel is not located in the most desired block. Hot water was not working in our room which was fixed upon reporting it. Staff were very friendly and helpful.
September 3, 2013
Rated 5 out of 5 by andrew13 Confy and well located
The room was very confortable and had a great view of the adjacent buildings, which makes you feel right in the middle of NY. Staff was friendly and attention was great. Good cocktails in the lobby! Free Wifi makes it easy to connect around the hotel and room, which is always a plus.
September 2, 2013
Rated 5 out of 5 by Crystal2013 Great Experience
My family & I were extremely satisfied with the level of customer care & focus offered by the staff at Four Points Sherston ( Times Square)...We would certainly recommend this hotel.
September 2, 2013
Rated 5 out of 5 by PassionateTraveler1 Staff really cares
the location of the hotel was great and absolutely loved the "VIP" treatment. I truly felt special, as everyone from check in to concierge, to bar attendant, etc. was extremely friendly and helpful. totally recommend this hotel and will stay there again.
August 31, 2013
Rated 3 out of 5 by Cesar60 Hotel can be better, but not a bad stay.
The rooms are small, bed is comfortable. Location is good, right next to port Authority, about 3-4 blocks from Times Square. Staff needs to be better prepared, didn't know about SPG points, we had to switch rooms, check out around noon and re check in around 3pm.
August 27, 2013
Rated 5 out of 5 by counter896 Great Experience
I booked a stay to celebrate my daughter's tenth birthday. We were greeted warmly by the staff, in particular, Angie and Sarah. The room was on an upper floor with a nice view of the city. My daughter really liked that we could see the Empire State Building from our room. The beds were very comfortable and the room was immaculate.
I read a few reviews in Yelp which were less than complimentary and have been left wondering if they stayed at the same hotel I stayed in. The entire experience was wonderful and I will certainly return there
August 26, 2013
Rated 5 out of 5 by ARCA Great Hotel!
So easy to drive in and out of town because of the location+ Parking next door- great rooms if you are out and about- which I was- Great place for short stay- excellent location- All subways within minutes- I was downtown in 15 minutes- easy to catch a cab- do not waist your time to discover the area- unless u r in NYC for the first time-I would stay there again!
August 26, 2013
Rated 5 out of 5 by Marta62 Would stay again!
the staff was very friendly and willing to help.The receptionist(Siovan) was very helpful and did a great job of getting us to our room. The rooms were very clean(I always look for clean). The bathrooms were great. Shower was sooo relaxing,The pillows were so soft I felt as if I were on a cloud.Overall I would recommend this hotel. Very close to everything. Looking to stay again!
August 24, 2013
Rated 3 out of 5 by jhpcsm Staff
Friendliness of the hotel staff.
August 22, 2013
Rated 5 out of 5 by Alicia27 Above and beyond expectations
In looking for a one night stay last minute, I really only needed a clean bed to sleep in but I got so much more with this stay. We were upgraded to a suite which was perfect for our family of 4. The rooms were spacious for NYC, and the views were great. Everything was very clean and in working order. The staff was very friendly and helpful. They even gave the kids pinwheels while we waited for our luggage to be brought out of storage. The location was within walking distance to Times Square and there was a parking garage next door. We will definitely look to stay there again!
August 19, 2013
Rated 4 out of 5 by Business13Trip Business13TripAugust
Only complaint air conditioner too loud.
Excellent green program.
August 17, 2013
Rated 5 out of 5 by MCK21 Great affordable hotel in Manhattan.
The staff was very nice. Rooms are small, but that is to be expected in NYC. Would definitely stay there again.
August 16, 2013
Rated 5 out of 5 by TSpro Excellent location, excellent hotel.
Fantastic experience! Great location, cannot fault the staff at the FP Sheraton Times Square. Starwood quality at great prices.
August 13, 2013
Rated 3 out of 5 by JP1230 The staff is very nice
The staff called, Is??, in the front desk in the hotel was very nice. He kindly helped me to move my luggage to the parking lot because I had too many stuffs.
August 12, 2013
Rated 1 out of 5 by JeffromDC Very disappointing
This property has a competent and friendly staff, but the rooms are truly deficient. We paid more than $500 for an upgraded room. We got a small suite type room, but one with essentially no door on the bathroom/toilet. It was a sliding door that did not even come close to closing the bathroom door opening. The coffee machine and bedroom TV were not working. The bed was very plastic heavy -- not what I expect from a Starwood property charging more than $500 for a night. Parts of the lobby were cluttered with cardboard boxes when we arrived. This is a shabby hotel that more or less reflects a very shabby neighborhood-- also not fairly described in the literature.
August 11, 2013
Rated 5 out of 5 by RLG1 Excellent value
Used points to stay at this location, was thoroughly pleased. Loved everything about the room and the location. I would definitely stay here again in the future.
August 9, 2013
Rated 4 out of 5 by mandd77 Great Stay
Was very surprised at how well appointed the room was - very clean and comfortable. Staff was very professional - check in was quick and efficient. Nice little bar in the lobby. All in all a very nice place to stay.
August 9, 2013
Rated 4 out of 5 by Becky47 Good location - close to subway.
We enjoyed our stay - slept well on the heavenly beds and the hotel recent updates made for comfortable rooms - small for 3 people, but we managed just fine!
August 6, 2013
Rated 4 out of 5 by timdesaram Front Desk
The front desk receptionist who attended to us when we arrived and departed, was extremely courteous and helpful. She went out of the way to make us comfortable and was very professional and friendly.
August 5, 2013
Rated 4 out of 5 by Evelyn55 Manhattan Hotel
We were four people so 2 double beds was very crowded. Bathroom small so no room for makeup etc. no counter in bathroom. Also it rained 2 times while we were at hotel and we were told that all the umbrellas were given out. I think SPG Gold should have an umbrella available.
Otherwise all good.
August 2, 2013
Rated 5 out of 5 by moose211 great time
I would like to say thank you for having a very friendly staff we all felt like family.
July 31, 2013
Rated 5 out of 5 by GarthandDi Best position, best staff
We had a great stay, as this hotel is so central to all the action of the area and walking distance to many sites. We had a lost luggage problem and the staff, especially Sarah and Amanda, were as helpful as they could possibly be, reducing our stress levels on the safe return of our backpack. Gold stars to New Yorkers!! We asked for a quiet room and got it and our only complaint would be a noisy air-conditioner, but this was the case with almost all the hotels we stayed in, in the USA over a one month period.
July 30, 2013
Rated 5 out of 5 by ad1234 Fantastic stay in the big apple
Loved this hotel. Easy to access location, and small boutique style of the hotel was welcoming and calming after the hustle and bustle of new York. Will stay here again!
July 29, 2013
Rated 5 out of 5 by Lola2 Great Hotel
Four Point is the best hotel I have ever stayed in. The room were very clean and the bed were very comfortable. The staff were very friendly and helpful. The food were very tasty. I would recommend this Hotel to all of my friends.
July 28, 2013
Rated 5 out of 5 by Drakin Awesome Stay, would stay again
I saw some of the other reviews when doing my research, and I'm happy to report I didn't experience any of those problems. I had a great stay. The room was exactly what I expected from a NYC hotel room--just big enough for a bed, desk, chair, and bathroom. They gave me a free upgrade from a non-city view to a city view. The location was perfect. Close enough to Times Square for tourism and easy walking distance, far enough away not to be bothered by noise or lights. Oh, and we had free access to the Sky Bar, which was awesome. The staff were very friendly, and very helpful. I didn't have any trouble with the AC, or the elevators. Check out was a breeze. I didn't try out the workout facility, so I can't comment to that.
July 23, 2013
Rated 3 out of 5 by 3861 This Hotel
This hotel is not family of four friendly. The rooms are very small. The amount of points was huge compared to other SPG's we stayed at in comparison. This was due to location, which was not great, but good. We used points. Our stay in San Fran was much better for the points than New York. It was not favorable for disability. Not to many cabs come by. For transportation you need to walk as it is located in the middle of the block.
The morning breakfast buffet was reasonable good and quick. Also the air conditioning was good which was much needed for the summer months.
July 17, 2013
Rated 5 out of 5 by Visit071713 Good alternative to pricey options
Convenient location, decent price, a good option for the city
July 17, 2013
Rated 3 out of 5 by kle74 This hotel is ok.
This hotel is ok. Its location is not good. Too many scary people hanging around outside of this hotel. Right next to where paroles come to meet with their parole officers!
July 16, 2013