Rated 1 out of 5 by BENBELGIUM CUSTOMER CARE TOTALLY DISAPOINTING
i recently booked a stay for 2 rooms at the Silhcity hotel , Fourpoint by Sheraton, in Zurich. it was 1 suite and a Superior room...
Via the phone, everything sounded clear, understood. but when i reached to check in, nothing was like it was supposed to be...
*No Parking place reserved!
*No Communicating room (1st we were on 2 différents floors, then on same floor at the extrem opposite of each other's room# - as we came with 2 kids #1yr and 3 yrs# we expected a better understanding from the staff of the Hotel...
*No extra bed #was ordered for the suite...# as i got confirmed the suite was a triple persons capacity...
*No Baby Bed #just got 1#
*No Sheets for the baby bed
*No sheets for the extra bed
*No Towels for 3 persons but 2! #not even including the 2 kids#
*The supperior room didnt have any towels #1pers instead of 2#
*No internet...#supposed to be Wifi...#
We had to call the reception every 10min,
*No fruit...we ordered a Basket of fruit...we just got an Apple...
After Complain, and speaking with the assistant manager #front desk)... i got the confirmation everything was wrong from their side... i understood, they promised me to get back to me.... it was done... but since then, i didnt get any answer to my mails....
is it normal, as Platinum member of SPG, to be that less considered...
i definately do not recommand this hotel.
14 septembre 2013
Rated 5 out of 5 by Trent21 Hotel staff is excellent
The staff is customer focused. Great rooms and make it a pleasure to return
26 février 2014
Rated 5 out of 5 by cc3tx Amazing staff and above-and-beyond service!
I almost never write reviews, but the service I received at Four Points by Susann and her staff were phenomenal and worth mentioning. I arrived as a single female traveler early morning on a Sunday and they were able to accommodate my early check-in, and when I mentioned I was interested in skiing, the staff printed out ski info and gave me train times which I found so helpful. When I returned later in the week, they also recognized me and called me by name - just that familiarity made it feel a bit like "coming home" - a nice touch when you're traveling on your own.
The rooms are fantastic and generously proportioned - LOVE LOVE LOVE the bathrooms. Having come from a 5-star hotel in Lucerne and a 4-star hotel in Zug, Four Points outshined both in terms of spaciousness of rooms and service.
The restaurant is also fantastic. I had the chance to do both breakfast there (a great spread and though expensive, it's reasonable by Swiss standards) and also room service which was delicious and easily rivaled all my other meals in Switzerland.
I also tried out asiaSpa - the only problem is that Asia Spa is really only connected to the property, there is no partnering relationship, so it's not as seamless as you hope it'd be for hotel guests. It's an extra fee to use the gym/sauna, so just know to expect that as an add-on. Otherwise, the massage I got at asia Spa was good. The gym looked pretty modern and I think it's a gym Swiss residents use regularly as their gym.
The location is also super convenient - 2 trams take you straight to Zurich HB (the main train station) in less than 15 minutes and you can grab a connecting train to the Zurich airport from there that's less than 10 minutes. MUCH better than taking a taxi.
All in all, my stay at the Four Points was, by far, (next to skiing in Engelberg), the highlight of my Switzerland visit, and much of it was due to Susann and the other female staff. Thank you for being so welcoming!
18 février 2014
Rated 5 out of 5 by aaaaah Nice
Very nice and well located hotel, perfect place to be
20 janvier 2014
Rated 5 out of 5 by HeatherF Amazing Service
Everything about this hotel impressed me: the room was lovely, the little Spekli each day on my pillow, the modern bathroom facilities, the proximity to the tram - it was all wonderful. But the best part was the staff! They were so helpful and friendly and always addressed me by name. I would definitely stay here again.
8 décembre 2013
Rated 5 out of 5 by Lenuxa What you need to know
It is a truly nice place to stay. Location is great, comfort and size of the rooms and shower great, staff is very polite.
But, it was our first stay in Swiss and what we DIDN'T KNOW:
1. If you are traveling with a car - you have to pay $40/night for the garage parking. The street free parking is non existing thing there... You also HAVE to ask for the RESERVED space for you car regardless of you are paying or not.
2. You have to ASK to change your linen - the cleaning crew will NOT change it if you will not ask..
No spa... Have to pay for the gym..
It all takes time to learn and can make the experience slightly bitter... Overall a very nice place
19 novembre 2013
Rated 5 out of 5 by Imke87 Lovely stay for a week
We were staying at the Four Points by Sheraton Sihlcity for around 1 week and had a fantastic time. Service was excellent and the staff very friendly and thoughtful - from check-in till check-out a great stay and location is a plus - very central and well connected to the city center.
9 octobre 2013
Rated 5 out of 5 by visitor34 functional and friendly
A nice comfortable room with god shower! Even the wifi works consistently now in all rooms - at last, very happy!
20 septembre 2013