Rated 4 out of 5 by Clifford55 Nice Design and good location
I enjoyed my recent stay at this hotel. Our room was very well designed and pleasant.
My only comment is regarding the wireless, I had two wireless devices but only one was allowed and I was asked to pay an additional 12 francs for another connection.
Wireless is wireless. I have never experienced this at any hotel and I consider this to be the only negative in my review of the hotel.
January 14, 2013
Rated 1 out of 5 by Vpnogueira Wifi advertised to all rooms, except that is not true
Wechosethe hotelso wecould plan touristing from the comfort of our rooms and workin our businesses at night boththrough the internet, we could doneither.In additiona Swiss friend lookedformeand staffsaid I hadcancelledmy resrvation!! so I did not see her.we booked a room for 2 and there was inly 1 towel. Our stay was very disappointing,way below thw expectations for a 4p.
January 24, 2013
Rated 4 out of 5 by Morgan22 Good hotel but need to sort wifi
I find the hotel is in a very convenient location and the rooms are spacious and cleaned to a high standard. The staff are professional and friendly. The one thing that I think needs to be improved is the wifi access. They will only give one code per room which isn't helpful when there are two of you who need to use laptops etc for business. This is very inconvenient.
April 29, 2013
Rated 5 out of 5 by June65 Family-friendly hotel
We enjoyed the welcoming&helpful staff, the comfortable adjoining rooms for the children and the design of the rooms for multiple activities.(watching TV, working on computer, playing games).
Completely quiet considering central location to rail lines&mall with shopping, good restaurants
Complimentary coffees in bar were great after busy days of sightseeing.
January 9, 2013
Rated 4 out of 5 by patrick19742013 Great modern hotel next to the very center of Zürich
We - that is, my wife, my two little children (4 and 1 year old) and I - stayed at this hotel for two nights and enjoyed the stay quite a lot. My wife is an architect and was really enthusiatic about many of the details of the room's interior design, especially about the sanitary facilities (WC, shower and washbasin area). We also loved the nice bedlinen, the bed(s), the pillows, etc. - that allowed us to sleep "princely". The hotel has a favourable location, just a few tram stops from Paradeplatz away. Fields of improvement: a) price could be lower (or breakfast should be included); b) bell-boy service could be better; c) the cleaning (after the first night) could be a little more complete; d) among the bathroom amenities there should be tooth paste; e) the "Internet via TV" service is a good idea, but it didn't work, we were not able to open a simple site like the Yahoo mail site (because Java was not installed (correctly)).
January 4, 2013
Rated 5 out of 5 by HeatherF Amazing Service
Everything about this hotel impressed me: the room was lovely, the little Spekli each day on my pillow, the modern bathroom facilities, the proximity to the tram - it was all wonderful. But the best part was the staff! They were so helpful and friendly and always addressed me by name. I would definitely stay here again.
December 8, 2013
Rated 4 out of 5 by deeks Everything about my stay was good
I must say that everyone at the hotel make you feel important especially when they call you by name. I have styed at other hotels and the experience at this one is far better than what I have experienced elsewhere.
January 15, 2014
Rated 5 out of 5 by Rosti1623 One night only
The hotel has, yet again, lived up to my expectations and its own high standards. I arrived late and left early but the staff couldn't do enough to make my short stay a pleasure - they made sure that I had everything. They even helped me with further bookings and went overboard to get me what I needed.
August 23, 2012
Rated 4 out of 5 by Aditya9999 Great Location, Very Polite Staff,
The hotel is located next to a mall and opposite the tram stop/station.
The staff is extremely helpful and courteous.Even the bellboy was more than wiling to go out of his way and provide assistance.
However the vegetarian breakfast can be better with more varieties. Overall a must stay in this hotel.
June 29, 2012
Rated 4 out of 5 by PMP585 Another good stay at Four Points
I have stayed at this hotel many times, and the standards are consistently good. The only negative is the room service menu which is very limited. Of the 4 main courses available, 2 were veal, one beef and one noodles - not a great selection if you want to grab a bite whilst working in your room!
April 15, 2013
Rated 5 out of 5 by Imke87 Lovely stay for a week
We were staying at the Four Points by Sheraton Sihlcity for around 1 week and had a fantastic time. Service was excellent and the staff very friendly and thoughtful - from check-in till check-out a great stay and location is a plus - very central and well connected to the city center.
October 9, 2013
Rated 4 out of 5 by MacRas Perfect for business trips
My only complaint is that I have received a claim for some items in the minibar that I have not had. Wether there is a mistake with the room number, or they did not check after the previous guest left, they should double check before asking someone to pay something that has not consumed.
May 7, 2013
Rated 5 out of 5 by Rosti1623 Convenience and comfort
I've stayed at the Four Points on several occasions and it continues to meet my needs every time. The welcome at Reception is always friendly and helpful. The Bar is a wonderful place to relax and the location is perfect for alternative eating options, shopping and my office.
August 27, 2012
Rated 5 out of 5 by Sharon100 The hotel had the most helpful staff
I have stayed in many hotels throughout the World but I must say that all of us found the staff the most helpful of any hotel I have visited in the past. They were absolutely delightful and made our stay an extremely pleasant experience. Well done to you all.
July 30, 2013
Rated 5 out of 5 by aaaaah Nice
Very nice and well located hotel, perfect place to be
January 20, 2014
Rated 4 out of 5 by druhi Four Points, Sihlcity, Zürich
Very good indeed. Excellent reception staff. The most comfortable beds in the world. Cleanliness very good (OK, I found some dust but it didn't spoil the weekend.) I wasn't entirely convinced by the bathroom design but again, not a problem.
May 21, 2013
Rated 4 out of 5 by Randy2686 Good location and vlaue
I've stayed at this hotel many times. Overall pretty good value for the money. Great location. Large comfortable rooms. Only downside is that the Breakfast is a little pricey and would like to see it included in the room price.
November 12, 2012
Rated 5 out of 5 by Traveller713 This hotel is well above my expectation
Our room was upgraded to suite when we checked in. The free breakfast was excellent. The staffs were very friendly. Definitely, we will come back in the future and we will refer this hotel to our friends and family members.
July 28, 2013
Rated 5 out of 5 by youngshark Business trip to Zurich
Very warm welcome at the hotel at check inn. Also helpful during my stay.
The room is nice decorated, they give me small christimas present during my stay. Nice surprice.
The trainee Mr. Kern helps me arrange parcel packing.
December 19, 2012
Rated 5 out of 5 by trgraglia Simply great!
I have had some horrible stays with Sheratons in the past but this one restored my faith. Simply perfect. Great helpful staff that never said 'No' and a great location which is only a tram ride away from the heart of town.
May 21, 2013
Rated 3 out of 5 by DavidNJ Paying extra for an additional WiFi connection
To pay for an additional WiFI connection is really poor. You should be allowed one hardwired connection and one WiFi connection. CHF 12, is a lot to pay for this and if anything, it should be included for SPG members.
March 12, 2013
Rated 5 out of 5 by Nauhar Lovely stay
Loved our one night stay and the staff were very sweet...in fact even gave us an umbrella as we did not have one and it was raining....good location and nice to have a mall just a few meters away....will stay again
July 5, 2013
Rated 5 out of 5 by pyswiss Professional and friendly staff
Nice modern hotel w a great spa and fitness. Unfortunately entry is not free for hotel guests. But over all the staff where very professional and friendly. I would totally stay at this hotel again.
August 2, 2012
Rated 4 out of 5 by Lookieman Great Location, Value for Money
My stay in Four Points was great, with the hotel centrally located with plenty of restaurants and entertainment around. The room was spacious, the service was impeccable and the value was great.
December 13, 2012
Rated 5 out of 5 by lilu great choice!
comfortable, modern, neat, got everything you need (great gym, spa, lounge bar, and restaurant), wifi service, in a very functional shopping centre, near city centre, tram stop right there.
August 20, 2013
Rated 5 out of 5 by cc3tx Amazing staff and above-and-beyond service!
I almost never write reviews, but the service I received at Four Points by Susann and her staff were phenomenal and worth mentioning. I arrived as a single female traveler early morning on a Sunday and they were able to accommodate my early check-in, and when I mentioned I was interested in skiing, the staff printed out ski info and gave me train times which I found so helpful. When I returned later in the week, they also recognized me and called me by name - just that familiarity made it feel a bit like "coming home" - a nice touch when you're traveling on your own.
The rooms are fantastic and generously proportioned - LOVE LOVE LOVE the bathrooms. Having come from a 5-star hotel in Lucerne and a 4-star hotel in Zug, Four Points outshined both in terms of spaciousness of rooms and service.
The restaurant is also fantastic. I had the chance to do both breakfast there (a great spread and though expensive, it's reasonable by Swiss standards) and also room service which was delicious and easily rivaled all my other meals in Switzerland.
I also tried out asiaSpa - the only problem is that Asia Spa is really only connected to the property, there is no partnering relationship, so it's not as seamless as you hope it'd be for hotel guests. It's an extra fee to use the gym/sauna, so just know to expect that as an add-on. Otherwise, the massage I got at asia Spa was good. The gym looked pretty modern and I think it's a gym Swiss residents use regularly as their gym.
The location is also super convenient - 2 trams take you straight to Zurich HB (the main train station) in less than 15 minutes and you can grab a connecting train to the Zurich airport from there that's less than 10 minutes. MUCH better than taking a taxi.
All in all, my stay at the Four Points was, by far, (next to skiing in Engelberg), the highlight of my Switzerland visit, and much of it was due to Susann and the other female staff. Thank you for being so welcoming!
February 18, 2014
Rated 5 out of 5 by Lawrence Central location and good facilities
We stayed for one night in Zürich and this is an excellent location. About 15 minutes on foot from Bahnhofstrasse and about 5 tramstops to central station. Staff were very friendly and helpful.
February 17, 2013
Rated 4 out of 5 by Daly84 Opportunity to excel
After a late night at the office I got to the hotel to find I was able to get a beer but NO FOOD! Other hotels I stay at offer room service midnight to 6 am. You should consider such a service.
January 12, 2013
Rated 4 out of 5 by lahaina Very good location and service but parking fee unaccaptable
We stayed the second time in this hotel and the service level of staff is excellent.
1. second time there were hairs on the sofa
2. parking fee of 40 CHF is fare too high
November 27, 2012
Rated 5 out of 5 by Chinlf This hotel is at a convenient location
This is the 2nd time I stayed in Four Points. My wife and me enjoyed my stay in this hotel though it's a distance from the Main Train Station. Would definitely recommend to others.
December 27, 2012