Rated 4 out of 5 by Donna95 Was not handicap accessible even though it was requested,
We found that the bathroom was very inconvenient for handicapped people.
Having a king bed in the room made it difficult to maneuver a walker around. No "easy chair" was also a feature that was lacking.
The room and bedding were clean, as was the bathroom.
July 23, 2014
Rated 5 out of 5 by Patticakes July 2014
This experience at the Four Points Sheraton will be remembered as a great one. The hotel is clean, updated and provides great service.
July 23, 2014
Rated 5 out of 5 by Fun4Family Great location
This hotel is in a great location and it is easy to get to many of the amenities in Calgary.
July 23, 2014
Rated 3 out of 5 by Jackal89 Rooms are Great, Food is Awful
The room was great, walls where a little thin, as we could hear everything the kids next door were doing. The bed was comfy and we slept well. Easily the worst thing about this stay was the RIc's restaurant in the hotel. We went to have brunch before we left, found are own seat as per the sign, only to be told 15min later the we could not sit on this side and had to move. So we moved to the other side of the restaurant and where promptly given a menu and drink which was great. Unfortunately the good service ended there, It took 10 minutes to come back and take our orders, and our sandwiched did not arrive for another 40 minutes. Upon arrival I found mine to be rock hard and the bacon over cooked, my wife's was missing half the of the burger contents(Bacon, onions, and chipotle mayo). We where not even given the option of sending it back because after she dropped the food off, we did not see any servers for 25 minutes when we got the bill. There was a total of 2 staff on the floor and only 4 table occupied so slow/bad service should have never happened. I would only recommend staying here if you are not going to eat in-house.
July 20, 2014
Rated 3 out of 5 by DissapointedGal2014 DissapointedGal2014
Well If it was not for the front end Gal that I had to sign in with, I would have adored this hotel and recommended it to folks I know as well as clients arriving with my company and social engagements. However the treatment I received and the condescending tone and disrespectfulness has soured my taste of this hotel. I was sad to leave with this result as the hotel itself is visually pleasant and clean, the room set up and furniture was comfortable. W were at this resort for a wedding and I was not the only guest with this complaint at least at our dinner table.
June 30, 2014
Rated 3 out of 5 by GRP1921 A Good Family Hotel
The hotel's location is very convenient for getting to the mountains fairly quickly. We booked a suite which had two beds and a pullout for our family of 6. The beds were fine but the pullout was very uncomfortable - even for a pullout. The hotel appears to be a favourite for athletic teams which means at times be prepared for a little extra noise in the hallways and a full pool. Overall though, a clean hotel with decent rates for larger families.
December 20, 2011
Rated 5 out of 5 by Tyvonne Great for a family of 5.
Great hotel, especially for a family of 5.
July 16, 2014
Rated 4 out of 5 by carrotontop OK
Overpriced but a good facility
July 14, 2014
Rated 3 out of 5 by Val40 Unless you are going to Banff, location is not good
One side is beside the highway, the other overlooks the parking lot. Not a chance you would use the small balcony. Where did they take that photo from?? You have to unplug the phone if you want to plug in your computer and work at the desk. The air conditioner blasts you as the fan blows right over the desk. They charge a $4 room service fee and automatically add 17% tip and then the room service looks like you have robbed them if you don't add more on the tip line on the bill. Why have that there? How much more do they need to bring a tray upstairs? On the plus side, they do have duvets with cotton covers so you know the bedding gets washed and the windows open, if you can stand the construction noise.So much for a quiet place to work between meetings!
June 21, 2014
Rated 2 out of 5 by ToniJ Poor Customer Service
Though the staff were polite and apologetic, in terms of customer service that just does not replace DOING YOUR JOB. The staff were never able to get the proper name on the reservation, one staff member told me I could give my credit card over the phone for payment, then upon check this created huge problems because that information was false, then they were unable to get me an invoice that actually had my name on it even though they charged MY credit card for the rooms. A quick call to Starwood solved the problem. It is unfortunate that the staff at the Four Points Sheraton were unwilling to do their jobs and solve the problem they had created.
October 31, 2012
Rated 4 out of 5 by FamilyTravellingHome Worry free stay in Calgary
The hotel room was extremely clean and beautifully updated. The pool and hot tub were also very clean and enjoyable. It was easy to find coming into Calgary from Banff.
July 8, 2014
Rated 5 out of 5 by dre2442 Totally satisfied
Great stay staff wonderful especially Chris at front desk always took that extra step
July 9, 2014
Rated 5 out of 5 by Travis41 Friendly staff and great location
The staff were very accommodating and friendly. The location was perfect for us, close to all the shopping, local attractions we were interested in seeing as well as close to the edge of the city to allow a quick trip to Banff for the day. Would definitely recommend and would stay there again.
July 2, 2014
Rated 3 out of 5 by itti Small isn't always better
Great location. European vibe in the lobby. Long halls make for long walk to room. 2 queen beds. Narrow room leaves little space to walk between bed and wall. No room for small children to move around. Desk chair the only option - would have liked an easy chair of some sort to relax in rather than having to sit on the bed to watch TV. Desk people couldn't explain why 0 Starwood points were awarded for our stay.
June 24, 2014
Rated 5 out of 5 by Jonsey New hotel providing excellent amenities
Appreciated the location of the hotel close to highway access. Also the newness of the hotel was pleasant to enjoy. Stayed (1) night only so didn't have opportunity to partake of all surroundings.
July 2, 2014
Rated 5 out of 5 by 2014Kelly Very Comfortable Hotel
Stayed at the Four Points Sheraton when attending a family wedding. Very spacious and comfortable rooms.
July 2, 2014
Rated 3 out of 5 by loyal101 Service is poor, not align with the brand
We got a good rate for 2-night stay. It looked like we also got a discount on the service as well. Not mentioning the detail, room was not cleaned surprisedly!
July 1, 2014
Rated 5 out of 5 by Bonz60 Nice Hotel But Not Accomodating to Big Groups
The hotel was very nice with comfy beds with great access to all types of recreation activities. The only complaint we have is that we booked over 25 rooms for a wedding group and specifically asked for the block of rooms to be altogether and on the same floor, which the manager said he would do. However, apparently the manager was no longer with the hotel and at checkin we were placed among families with small children. Complaints were made as to the noise level at 11 (which when attending a wedding you are going to celebrate after 11). There was no music however people were just visiting. For the amount of revenue our group brought to that hotel (including the presidential suite for 2 nights) the hotel should have made every effort to accomodate us by keeping us altogether which would have been in the best interests of everyone. They could have asked us to move everyone to one of the meeting rooms on the main floor that way there would have been no complaints from anyone.
June 27, 2014
Rated 5 out of 5 by jarid4546 Great place to stay
This hotel is a great place to stay as it has access to most parts of the city with little hassle in getting there. The staff are friendly and the accommodating.
June 29, 2014
Rated 5 out of 5 by Gini25 Calgary West FPS
Great hotel, was really quite impressed. Easily the nicest hotel I have ever stayed at, and for a great rate as well. Fantastic if you are just passing through on your way to the mountains and fairly quick access to downtown...if you don't absolutely need to stay within walking distance of downtown or the airport it is perfect. Staff was awesome, really friendly and helpful. Room was clean, spacious and well decorated...I have spent many months living out of hotels and must say I could get used to it if all my rooms were this great. Overall great experience, have stayed and will stay with Four Points hotels again!!!
June 28, 2012
Rated 5 out of 5 by EPZEN Great Hotel
Clean, quiet, excellent staff.
June 27, 2014
Rated 4 out of 5 by YVR123 Great staff
I wasn't sure what to expect with the hotel given it's location. I usually stay in the downtown core. Didn't love the location but I have to say, the staff certainly made up for everything. The guys who looked after our group were incredibly attentive. Overall, it was a good experience..
June 20, 2014
Rated 1 out of 5 by Oncebittentwiceshy Another poor experience
I relunctantly stayed here again thanks to a generous offer from Mr Jurhas after a previous poor stay. I should have known better. Hotel had booked a Firemens Hockey team during my stay and they partied until very late, smashed glasses, left a complete mess in the hallway every night. Numerous complaints from myself and from colleagues who were also staying resulted in nothing. We were more than willing to work with the hotel, but their apathetic behaviour and responses had many of our team heading to a different hotel after the first night. My company and I will never book there again. Absolutely the WORST
April 16, 2012
Rated 4 out of 5 by pandsa Conveniently located for Travel
Stayed there for one night and it was wonderful stay. Very comfortable and large room. Clean and well stocked with amenities. The only drawback was our room faced the Transcanada Highway and that road is busy. Continual noise of traffic, specially in the early morning. Rates were terrific for our stay.
June 17, 2014
Rated 4 out of 5 by KevinWall Low shower heads! Great service though.
My wife, our two daughters, and I stayed at the Calgary West Four Points on June 20th 2014. The front desk staff was very pleasant and welcoming. We ate at the restaurant on the ,main floor and it exceeded out expectations.
As a rule hotel restaurants are fairly predictable. The service and food here was above average.
Our room was nothing exceptional. It was comfortable and well suited to the price point of the hotel. The shower head was unusually low in our bathroom, which was odd but not overly off-putting.
My one complaint with this property is the elevator. There was only one elevator and the amount of time we spent waiting for it really spoke to the idea that a second elevator was needed. The elevator was also set up so that the doors closed absurdly soon after opening and were not able to be re-opened by pressing the outside button. I was waiting for an elevator with my luggage cart and by the time the people coming down had gotten off, the door slammed shut before I could even move to get in. Pressing the button on the wall did nothing to stop this form happening.
Again, fine property, excellent staff, suitable rooms. .
June 22, 2014
Rated 2 out of 5 by Bill68 Noise was constant
After complaining to the front desk about the constant yelling and running in all the hallway on the second floor,I was told there was a team that had taken all the other rooms on the second floor. They would speak to the coach. The running and yelling did not abate. I was offered to move to a nearby hotel (not a starwood), which I declined. Finally after dinner I was moved to a room that I was told had a king bed (turned out to be a queen) on a different floor. The staff was not friendly and were argumentative making for a very unpleasant experiance. I would never stay at this facility again.
July 27, 2012
Rated 4 out of 5 by eyedoc44 Everything you need for an overnight stay
Great location with good parking for our one ton dually truck and no extra expense for parking valets. New room upgrades are fresh and pleasant and I love the free bottled water.
Impressed with the in-room dining menu .
Every room has a balcony so if you have a smoker in the family this is a huge plus. I rate it four stars for amenities but five stars as the perfect place for an overnight stop when travelling , especially with a larger vehicle. We have used this hotel for many years and the recent upgrades have made it even better.My only gripe is that the aspect ratio control on the TV is deactivated . I hate watching "squashed" hockey players - and you should have the golf channel available.
March 3, 2013
Rated 5 out of 5 by Cheapspeed Thank you for the upgrade
I stopped over at Four Points Calgary West for a night on the way to Vancouver with the family and was upgraded to the Presidential Suite for the night. Unfortunately, I wasn't able to enjoy the room much as we had an early start the following day. The room was very spacious with an ensuite jacuzzi in the room, and a long dining table that seat 6 in the main area. Firstly, I did not know that Four Points hotels have Presidential Suites, and I'm suitably impressed with the suite. Thank you for the Platinum recognition. I will definitely try and stay at this hotel again when I'm in Calgary.
August 12, 2013
Rated 3 out of 5 by TRVL2MuCH A work in progress...
I've been staying at this location for a number of years now and I was happy to see the hotel is finally undergoing much needed renovations. In addition to the renovations they have a new General Manager, what an absolute breath of fresh air she is. This hotel needed someone like her to liven up the atmosphere and bring an air of vibrancy to this property. Keep up the good work!
However the quality of the renovations leaves much to be desired, and it appears the quality of workmanship is far below the high quality standards which are synonymous for the Sheraton brand hotels.
Overall, I would recommend this Hotel for anyone passing through town on their way to Banff as it is right on the highway.
June 18, 2012
Rated 5 out of 5 by SteveG Best hotel value in Calgary
I travel approx 2-3 weeks per month, and have been a FourPoints devotee for over 10 years. The FourPoints Calgary West has been a second home whenever I stay in Calgary. I'm greeted like a family member each time I arrive. After this many stays at this hotel, I can vouch for the absolute consistency of the service, facilities and housekeeping, year after year. Very knowledgeable friendly desk staff, good onsite and nearby restaurants. Calgary does have many hotel options, but they're only an option for me if this hotel has no available rooms. Highly recommended, for business or pleasure.
March 1, 2013