Rated 5 out of 5 by kteesunrise We always have a good stay
Over the past several years we have stayed at this hotel many times. We come to Phildelphia quite a few times every year for family events. We have always enjoyed our stay.
February 9, 2014
Rated 5 out of 5 by pal1 The hotel was everything desired at a great price
The hotel was convientiently located and a shuttle to take you to where you needed to go within the area. Staff was friendly and always very accomadating.
I was very satisfied and would return again and recommed to anyone.
April 20, 2013
Rated 1 out of 5 by moon1217 hotel
The staff was very unaccomadating. The hotel was dirty. No one wanted to help with anything. I travel all the time and this is the worst place that I have ever stayed I willk never stay at a Sheraton again
July 29, 2013
Rated 5 out of 5 by Aiyana1999 Have stayed at this hotel every month for the last 3 years
Great hotel. Front desk staff very nice. Rooms always clean. Bed comfortable. Pillows comfortable. Food is good. Location is great. Will continue to stay at each month when I travel to Philly.
February 27, 2013
Rated 4 out of 5 by pk1976 Feedback
Overall my experience was fine. I did have some things that weren't the best:
1. Lack of plugs/outlets: wanted to plug phone in near bed but coudn't find access other than under the headboard (not convenient).
-working from couch, again plugs were hard to come by in this room
2. Air condition in 421 sounded rather loud so it wasn't optimal.
3. Battery for the door was not working right but staff corrected it within minutes, no complaints
1. room was nice
2. bathroom perfect
3. staff was very nice and accomodating
4. Breakfast staff in the restaurant were great
5. Cleaning staff very friendly
June 28, 2013
Rated 1 out of 5 by brmusicman Disgusting Dump
It is hard to believe that Sheraton allows this disgusting hotel to carry the Four Points banner; it is a disgrace to the brand.
I am a very frequent business traveler -- well over 100 nights a year for several years in a row. It has been years since I have stayed in a hotel this gross.
Staff was polite at check-in. However, the first room to which I was assigned had major cleanliness issues. I entered the room and immediately noticed that the duvet on the bed did not have a cover -- it was just the white duvet. I pulled back the duvet; this revealed dirty sheets with a hair in them. In the bathroom, there were large hairs on the bathroom towels. What was even more disturbing is that this was not a case of being assigned a room that merely hadn't been cleaned that day -- all of the towels were folded and the room service breakfast card had been placed on the cover-less duvet that covered the hairy sheets.
I went back down to the desk and requested a new room. The hotel staff was apologetic; a staff member was dispatched to my original room to look into the issues. I ran into him in the hall on the way to my new room and he verified the hair in the bed.
While my new room did not have hair in the bed or on the towels, it was not clean. The chrome in the bathroom was covered with spots, as was the bathroom tile, which appeared to not have been mopped. Corners were covered with dust bunnies.
The room was also in very poor condition. The carpet was worn and spotted; the wallpaper was peeling off the wall in spots; the paint on the electrical panel was peeling off; the wooden furniture was splintered; the couch was stained; the lamp was unplugged. Furthermore, the curtains did not entirely cover the window, which meant that light from the parking lot spilled into my room all night. Also, the room only had a solid curtain; it had no sheers. So, if you wanted to open the curtain in the morning to let light in, you got to let the entire parking lot watch you get ready.
The hallways of the hotel echo the problems in the room: worn and dirty carpet, scuffed walls, etc.
Furthermore, the bed was uncomfortable, with threadbare sheets. Despite the hotel's photos showing a bed with multiple pillows, mine only had two standard pillows.
While the hotel's staff was polite at check-in, there were flaws as well. Coffee was not ready in the lobby by 6:10am. At check-out, I was told "Have a good day," but no one asked how my stay went. Worst of all, my wake up call request was not honored. At check-in, the clerk asked if I wanted a wake-up call. I said yes, at 5:15am. When I had to change rooms, I verified with the same clerk that the wake-up call would be transferred to my new room. 5:15am came and went with no wake-up call.
This is an awful hotel that fails to live up to the brand's most basic promises. Do not stay here.
January 10, 2012
Rated 5 out of 5 by Hotelvisitor1 Clean and Easy
Every employee I encountered was nice and friendly and, most importantly, the hotel room was spotless. Very happy with my stay.
July 31, 2014
Rated 5 out of 5 by Michy69 Awesome place!
Enjoyed our stay at Northeast location facilitlites and staff was great! Close to shopping and many restaurants.
November 29, 2011
Rated 5 out of 5 by Roxanna Most important part of my stay, excellent customer service/staff.
Staff was wonderful! Great customer service.
November 17, 2013
Rated 5 out of 5 by BZBee great stay
relaxing and comfortable hotel, staff was very, very pleasant
May 24, 2012
Rated 2 out of 5 by Teri18 Not Impressed
I was not thrilled with this hotel. To start things off, our reservation was messed up and because it was a pre-paid purchase they were not able to accommodate us. That aside, one of our room keys didn't work, and once we could get the door open, I had to slam my body into it a few time in order to get it to open. I was also kind of annoyed that there were not a lot of doors to get into the hotel. I had to drag all of my luggage through the main lobby and down a long hallway to get to my room. But the beds were comfortable and the bathroom was nice enough. I've stayed in worse places, but I don't think I will go back to this hotel.
June 24, 2014
Rated 4 out of 5 by Kathy77 Convenient, Comfortable and Clean
The location was convenient to a wedding we were attending. The staff was friendly. The bar/lounge area was nice for gathering with other wedding guests before and after the wedding. Our room was clean and comfortable. Our only complaint would be breakfast and coffee service. Breakfast was available for a fee and not that great. Coffee, cream etc in the lobby were not being replenished to keep up with demand. We would still recommend if you are attending a function in the area.
July 20, 2014
Rated 4 out of 5 by Rob23 Nice Stay
This was my second stay at this particular property. I stayed here 4 years ago for a wedding. The property was very consistent over both stays. It is a clean, nice, comfortable property. Upon check in, my SPG recognition was given. I thought the nice welcome bag with water and chips, is an extremely nice touch because it has you entering the property on a very good and optimistic note. I only stayed one night and was hardly at the property so I didn't get to experience any of the hotel outlets. Overall, I was pleased with my stay and will stay here again, if I am in the area.
August 12, 2013
Rated 2 out of 5 by Moni Poor Customer Service
This is the 4th time I have stayed at this facility. Each time it has taken me far to long to check in. With only one employee at the front desk who is also responsible for answering the phone, there is no way the check in process could be good. I waited for 20 minutes to check in this time and 30 minutes the last time. This is totally unacceptable!!!!!! In addition to that the head waiter in the dining room was rude, my room was dated, dirty and worn out looking. The only redeeming factor was the bartender, Greg. This is the worst hotel I have stayed in in 5 years. You need
March 19, 2013
Rated 4 out of 5 by Rhea51 Beds are comfortable.
The rooms need to be cleaned a little more thoroughly such as, the top shelves in closet were dusty, the sink and tub were not thoroughly cleaned. Light fixtures by beds were dusty. My husband is a cancer patient and one thing they tell us at the Center is the importance of cleanliness around them. I just feel that better care needs to be considered. The pillows on the sofa had dried slober or something on them. We really like the comfortable beds and the location of hotel. I bring my own cleaning stuff and end up having to clean but it would be nice if I did not have to do so. Was skeptical to get into pool.
June 28, 2014
Rated 5 out of 5 by JoyceI Nicely renovated and great staff
The front desk staff and Housekeeping Dept were excellent. They were accommodating to our needs for meeting spaces and socializing during our weekend family reunion. Debra, in Housekeeping, was very supportive, helpful and concerned even after I had returned home and mistakenly thought I had lost a credit card at the hotel. The entire staff was warm and welcoming.
July 22, 2014
Rated 3 out of 5 by bee42 rude front of the house staff
Very rude man at the check in counter. I was waiting for a long time to check in. Never was even acknowledged while standing there. Then when i asked was he the only one working he said that his coworker was, "taking care of another guest somewher else in the holtel". Wow. What about this customer standing in front of u? Then he said, "you were on ur cell anyway so you weren't to bored waiting". Totally unprofessional and rude. I worked in hotels in NY and would never say that to a guest.Customer service = L.A.S.T. LISTE, APOLOGIZE, SOLVE and THANK. Other than the bad taste he put in my mouth, the hotel stay was average. They need to put more towels in the bathroom. If two adults are staying, two sets of towels should be in the room.
February 1, 2014
Rated 2 out of 5 by Applebuum Hotel a joke
The bathroom toilet was not working. The tv was very staticky like there were no cable. We had to move into another bedroom very late that night to a whole another floor. The other room reeked of smoke and the phone was not working. It would not stayed charged I had to talk on speaker the whole two nights. Along with getting my reservation messed up three times by staff. Then the last person who made the correction to my reservation stated breakfast was included to find out it wasn't. Never againnnnnnnn will I stay and have told 3 people not to already.
August 19, 2013
Rated 4 out of 5 by GMAN Great staff
The hotel staff was very friendly, and pleasant. The hotel grounds and common area was very clean, and well kept. My room was also very clean. I did have two issue, but they would not stop me from staying there again. I flew into North East Philadelphia airport. It's only about a mile away. I called the hotel for the shuttle, and was told it would be at least an hour until it would be there. I did manage to borrow a crew car from the airport. Second, I could not watch the Phillies game, since the hotel does not have the local cable. What's with that.?
April 7, 2013
Rated 4 out of 5 by Zach Nice place considering location
The hotel is very nice and well kept. I didn't love the area on the boulevard. A little bit of an uncomfortable feel around there. The room was well laid out with a comfortable feel. One small thing was that the door frame paint looked old and "overpainted" and the lock itself looked recently replaced and a bit sloppily. Additionally, the AC/Heat unit ran like a truck. Extremely loud. LOVED that the room had a microwave and refrigerator. I never like having to request those and hate being charged for them. I really appreciate that fine touch.
May 6, 2013
Rated 2 out of 5 by TripTraverler This hotel needs uppewr level renovations!
The room was filthy, old and worn with outdated furniture, in some cases broken Items were stained and in despair. I would not recommend staying here.
July 23, 2014
Rated 1 out of 5 by rsbuck Third time not a charm
I returned at late night to my room (on the final night of my stay) to find it untouched by housekeeping and 87 degrees. (The thermostat must automatically turn off).
I called the front desk where she simply offered to have towels and coffee pods delivered.
I stayed awake and waited nearly an hour for two towels and decaf coffee pods because they were out of regular coffee.
There was no damage control or customer retention strategies used. Simply a bill and a crammed registration desk when I checked out. Third time I have stayed at this property and it seems to get worse each time.
June 30, 2014
Rated 2 out of 5 by Aussie23 Hotel Room Cleanliness/Maintenance
Air Conditioner did not work and I advise the front desk on Tuesday morning and there was no change when I returned on Tuesday.
Carpet was not cleaned until Thursday (I ate in my room on Monday night and dropped crumbs on the floor by the sofa) and they remained until Thursday evening.
Thursday evening I had no towels and went i called for towels, i was brought one of each towel size.
This hotel is literally minutes from where I work so it is very handy and I keep coming back because of the Front Desk Staff/Dining Room & Bar Staff.
November 16, 2013
Rated 2 out of 5 by Pilot008 >>> Noisy rooms ! <<<
The nature of my job requires me to sleep in various hotels approx 150 nights per year. ( 1 week on, 1 week off schedule in the aviation industry), so my critiques are valid after 15 years of " living in my second home" aka: Hotel rooms.)
The room I was in (624 ) had a swollen door that would not close automatically without force. Which makes a loud banging noise in the hallways and is a Safety issue. 2nd; a LOUD air condiontioner in the room made a very lound "click " both on the wall (at the settings unit ) and at the compressor. (window) 3rd. The windows transmitt too much street and parking lot noise up. (Yes they were closed.") There is a nearby fire station that the sirens can be heard up in the rooms from a least a mile away. I would avoid this hotel until it undergoes upgrades for the guest as opposed to profits for the owners of the North East Philladelphia Four Points Sheraton. ... signed: Pilot 008
May 7, 2014
Rated 3 out of 5 by Sheronda Great location but staff is lacking
This hotel has a great location, but the staff is lacking. Upon check-in, I felt that it was difficult for me to provide my SPG number. This was mostly due to the fact that staff seemed to have a hard time actually listening to my requests instead of talking to me about their processes.
Also, although the restaurant staff is very competent, they were unable to locate more than 1 champagne flute for the bottle that I purchased to celebrate an occasion. Also, they only had 1 bottle of champagne and 1 bottle of prosecco in the bar!
May 16, 2013
Rated 2 out of 5 by CK2013 Facility need improvemnt & toilet was not cleaned properly
We have a one night stay in this location. After we check-in to the hotel, we notice the keys was not working to our room. We run to the front desk to ask for help. They send us back & told us the key was fine. We tried again, still not working. We ended up in the front desk again. They switch us to another room & telling us it might be problem on the door lock. We finally in the room & notice there was stain on the toilet seat!! We didn't notify the front desk as we are too tired for the whole check-in process...
February 25, 2013
Rated 1 out of 5 by 1DisappointedVisitor Worse than previous visits !
having been here previously I expected no problems. upon entering our room we found the a/c set at 63* with the fan set on vs auto. REALLY, in October . staff apparently missed that on the last cleaning of the room. our king size bed had a pad under the sheet that was wrinkling and lumpy and the sheet wasn't large enough , i woke in the middle of the
night to feel my hand on the mattress. our refrigerator was not working properly , we put cold drinks from a cooler in the fridge section and 2 ice blocks in the freezer section. the next morning our ice blocks were soft and the drinks were barely cool. there is no in room safe for your valuables. also there a no extra outlets for phones, I had to charge mine in the bathroom, not a place you want to leave your phone overnight.
October 7, 2013
Rated 5 out of 5 by bsmmb Coming back on the 18th of May
Needed to be in Philadelphia to work with my mother who is moving. Please express my sincerest thanks to your front staff of Patrick, Liz, Lucianna and Vincent for the support, attention and assistance they provided to me during my stay...
May 14, 2014
Rated 4 out of 5 by EdBoston Smooth stay
My stay was one night and quite smooth. Liz greeted me upon arrival with a nice smile and efficient service. Got a terrific room with lots of space to spread out for off-hours work and simple relaxing. Had a problem with opening my door; however a smiling housekeeper suggested I lift the handle UP. The only snag occurred at breakfast. I opted for the full/hot breakfast. The scrambled eggs were rather chewy and a bit cold; the potatoes were unappetizing. I meekly asked for a bill adjustment, and the server unswerving and pleasantly told me that the meal would be no charge. Now that was a considerate (and wise) response; and I appreciated this for much more than the cost saved. Thank you Dan Williams for empowering your staff to act decisively to cheerfully resolve concerns that may arise.
January 29, 2014
Rated 5 out of 5 by JamesofBoston Home Run!
My wife and I enjoyed our stay at the Four Points Sheraton Philadelphia Northeast! The manager, Darren, met us in the lobby and delivered us to John for registration. John then handled our every question and quickly provided suggestions and directions to a local specialty restaurant that was a home run! John greeted us as we entered the lobby at the end of each day (we stayed three nights) and introduced us to the shuttle service staff, Todd and Fran. Clearly we received "white glove service" at this hotel!
June 4, 2012