Rated 1 out of 5 by Manju Dirty and Understaffed
When checking in after 3pm we had to wait 40 minutes because they only had one person waiting and then while going to our room the hallway on our floor was dirty and clutered with old food and linnens. we thought maybe the cleaning people are behind so when we came back at 11:30 that night it was still the same but now there was people laying down in the hallway and drinking. the rooms AC was not hooked to the thermostat in the room and went up and down when it wanted. We took a look on another floor the next day to see if it was just our floor and it was not. then at checkout there was only one person working and about 20 people waiting so I asked the person behind the desk if there was a key drop box cause I couldnt wait and he said " your not better then anyone else in this line" so I left the key on the counter and left. I would never stay here again it was awful and trashy.
June 27, 2012
Rated 4 out of 5 by Mike2006 Philly visit
a fine choice. good location, large clean room, freindly staff. Convenient to many dining choices. Location provides convenience to every major road in the area. I must mention two bad things though, 1- they really should take care of the rather large potholes in the front drive(main entrance) and only 1 elevator(which they are in the process of repairing the second)
February 26, 2012
Rated 5 out of 5 by kteesunrise We always have a good stay
Over the past several years we have stayed at this hotel many times. We come to Phildelphia quite a few times every year for family events. We have always enjoyed our stay.
February 9, 2014
Rated 1 out of 5 by Ninamarie1081 Dirty
I really upset about my stay here.. And feel like I wasted my 7,000 points for nothing.. I work to hard for those and now I don't have them it it was so dirty I had to clean it myself and when I ask staff to clean then sent someone up and then didn't do anything and then I was woke up 6am in morning .. I will never stay here again
December 5, 2013
Rated 3 out of 5 by matt101 convenient
not a bad place but it shows its age.
June 11, 2014
Rated 5 out of 5 by Carl1234 Great time
I had to stay for my reserve week. I brought my bicycle but it rained so I didn't get to ride it. Who made my stay best was Stephanie (the person working in the morning breakfast) I told her my story about me not being able to ride my bicycle and she made me feel better by saying my intentions were good. So thank you Stephanie for brightening my day.
June 16, 2013
Rated 2 out of 5 by DotK Over priced for these rooms and quality
We don't think we have stayed in a more overpriced hotel in a number of years. At $166/night with discount, I would not think I would be standing in angle deep water while taking a shower. That was corrected the next day, but the next day the shower head fell off while showering. The only towel rack was under the open sink at toilet level, next to the toilet. Only 1 hook in the entire bathroom. What about putting one on the back of the door? This SPG guest room overlooked the roofs of the adjacent shopping center with no sheer curtains to filter the views and the drapes did not easily stay closed. There were no parking spaces left when we returned at 9:30 PM Saturday evening. Had to wait half an hour in the parking lot to get a spot. Asked about the $1 breakfast offer at check -in, told "sorry that was only on line"- meanwhile it was a new offer and we were paying for 2 overpriced rooms for 2 nights, one being for an 87 yr old grandfather who they were speaking to.
July 16, 2013
Rated 5 out of 5 by Adella Overall stay
I'm a CTCA patient. Thanks for making my stay comfortable. It's nice not to have to worry about accom. when you're dealing with the physical. You're kindenesses were appreciated.
June 9, 2014
Rated 5 out of 5 by Robert This hotel is comfortable & clean
We were very pleased with our recent stay at this hotel. The beds and pillows were very comfortable. The room was very clean. The lady at the desk was very pleasant, professional and helpful. We would definitely return here or to any of the hotels connected to this chain of hotels.
May 4, 2013
Rated 1 out of 5 by aryehdmark Don't be fooled by the Sheraton Name
Don't be fooled by the Sheraton name. Actually just returned from there this evening. They advertise being close to Sesame Place. Was at least 25 minutes away. The pool they advertise as being heated is not only NOT heated, but we found garbage floating on the surface of the water. Now to our $250 Junior Suite room: 1. Infested with ants and flies (ants all over the desk and in the ice bucket) 2. badly cracked ceiling 3. Tape all over ceiling 4. Poor grouting of bathroom tiles/ tiles loose and coming up 5. rusted shower rod 6. torn and patched wallpaper in bathroom and room 7. dirty air conditioner vent and a/c leaking water all over floor 8. leaking fridge 9. safety lock on door broken 10. remote control doesn't work 11. missing outlets by nightstand (whole in the wall) 12. broken toilet seat 13. box holding fresh towels dirty 14. toilet roll dirty Our experience in their Junior Suite (mind you) was comparable to a motel with hourly rates. When i raised this all, i was told the general manager was too busy to talk to me
July 23, 2013
Rated 5 out of 5 by carl Great customer service
Helen and Liz were so good in their customer service skill and appreciation of my business there. These 2 ladies were always very couteous and happy to see. They went above and beyond their duties and you should be proud to hire such devoted employees.
May 7, 2013
Rated 5 out of 5 by pal1 The hotel was everything desired at a great price
The hotel was convientiently located and a shuttle to take you to where you needed to go within the area. Staff was friendly and always very accomadating.
I was very satisfied and would return again and recommed to anyone.
April 20, 2013
Rated 1 out of 5 by moon1217 hotel
The staff was very unaccomadating. The hotel was dirty. No one wanted to help with anything. I travel all the time and this is the worst place that I have ever stayed I willk never stay at a Sheraton again
July 29, 2013
Rated 5 out of 5 by Aiyana1999 Have stayed at this hotel every month for the last 3 years
Great hotel. Front desk staff very nice. Rooms always clean. Bed comfortable. Pillows comfortable. Food is good. Location is great. Will continue to stay at each month when I travel to Philly.
February 27, 2013
Rated 4 out of 5 by pk1976 Feedback
Overall my experience was fine. I did have some things that weren't the best:
1. Lack of plugs/outlets: wanted to plug phone in near bed but coudn't find access other than under the headboard (not convenient).
-working from couch, again plugs were hard to come by in this room
2. Air condition in 421 sounded rather loud so it wasn't optimal.
3. Battery for the door was not working right but staff corrected it within minutes, no complaints
1. room was nice
2. bathroom perfect
3. staff was very nice and accomodating
4. Breakfast staff in the restaurant were great
5. Cleaning staff very friendly
June 28, 2013
Rated 1 out of 5 by brmusicman Disgusting Dump
It is hard to believe that Sheraton allows this disgusting hotel to carry the Four Points banner; it is a disgrace to the brand.
I am a very frequent business traveler -- well over 100 nights a year for several years in a row. It has been years since I have stayed in a hotel this gross.
Staff was polite at check-in. However, the first room to which I was assigned had major cleanliness issues. I entered the room and immediately noticed that the duvet on the bed did not have a cover -- it was just the white duvet. I pulled back the duvet; this revealed dirty sheets with a hair in them. In the bathroom, there were large hairs on the bathroom towels. What was even more disturbing is that this was not a case of being assigned a room that merely hadn't been cleaned that day -- all of the towels were folded and the room service breakfast card had been placed on the cover-less duvet that covered the hairy sheets.
I went back down to the desk and requested a new room. The hotel staff was apologetic; a staff member was dispatched to my original room to look into the issues. I ran into him in the hall on the way to my new room and he verified the hair in the bed.
While my new room did not have hair in the bed or on the towels, it was not clean. The chrome in the bathroom was covered with spots, as was the bathroom tile, which appeared to not have been mopped. Corners were covered with dust bunnies.
The room was also in very poor condition. The carpet was worn and spotted; the wallpaper was peeling off the wall in spots; the paint on the electrical panel was peeling off; the wooden furniture was splintered; the couch was stained; the lamp was unplugged. Furthermore, the curtains did not entirely cover the window, which meant that light from the parking lot spilled into my room all night. Also, the room only had a solid curtain; it had no sheers. So, if you wanted to open the curtain in the morning to let light in, you got to let the entire parking lot watch you get ready.
The hallways of the hotel echo the problems in the room: worn and dirty carpet, scuffed walls, etc.
Furthermore, the bed was uncomfortable, with threadbare sheets. Despite the hotel's photos showing a bed with multiple pillows, mine only had two standard pillows.
While the hotel's staff was polite at check-in, there were flaws as well. Coffee was not ready in the lobby by 6:10am. At check-out, I was told "Have a good day," but no one asked how my stay went. Worst of all, my wake up call request was not honored. At check-in, the clerk asked if I wanted a wake-up call. I said yes, at 5:15am. When I had to change rooms, I verified with the same clerk that the wake-up call would be transferred to my new room. 5:15am came and went with no wake-up call.
This is an awful hotel that fails to live up to the brand's most basic promises. Do not stay here.
January 10, 2012
Rated 5 out of 5 by Michy69 Awesome place!
Enjoyed our stay at Northeast location facilitlites and staff was great! Close to shopping and many restaurants.
November 29, 2011
Rated 5 out of 5 by Roxanna Most important part of my stay, excellent customer service/staff.
Staff was wonderful! Great customer service.
November 17, 2013
Rated 5 out of 5 by BZBee great stay
relaxing and comfortable hotel, staff was very, very pleasant
May 24, 2012
Rated 2 out of 5 by Chris145973 Hotel is tired
I arrived late on a rainy Tuesday and was going to have dinner in the restaurant. First impression was no table settings and a bottle of cleaning fluid on the first table with a dirty rag next to it.
I sat down and was told to get my own menu from the service station since the waitress had to run a room service. After waiting 20 or so minutes, the girl from the front desk came in and took my order. Food quality was OK but expensive.
Entire place seemed dirty.
The bright spot was the front desk employees were pleasant just not very efficient. She kept taking calls as I was checking in and out causing both experiences to be 15 or so minute endeavors.
May 2, 2014
Rated 4 out of 5 by Rob23 Nice Stay
This was my second stay at this particular property. I stayed here 4 years ago for a wedding. The property was very consistent over both stays. It is a clean, nice, comfortable property. Upon check in, my SPG recognition was given. I thought the nice welcome bag with water and chips, is an extremely nice touch because it has you entering the property on a very good and optimistic note. I only stayed one night and was hardly at the property so I didn't get to experience any of the hotel outlets. Overall, I was pleased with my stay and will stay here again, if I am in the area.
August 12, 2013
Rated 3 out of 5 by bee42 rude front of the house staff
Very rude man at the check in counter. I was waiting for a long time to check in. Never was even acknowledged while standing there. Then when i asked was he the only one working he said that his coworker was, "taking care of another guest somewher else in the holtel". Wow. What about this customer standing in front of u? Then he said, "you were on ur cell anyway so you weren't to bored waiting". Totally unprofessional and rude. I worked in hotels in NY and would never say that to a guest.Customer service = L.A.S.T. LISTE, APOLOGIZE, SOLVE and THANK. Other than the bad taste he put in my mouth, the hotel stay was average. They need to put more towels in the bathroom. If two adults are staying, two sets of towels should be in the room.
February 1, 2014
Rated 2 out of 5 by Moni Poor Customer Service
This is the 4th time I have stayed at this facility. Each time it has taken me far to long to check in. With only one employee at the front desk who is also responsible for answering the phone, there is no way the check in process could be good. I waited for 20 minutes to check in this time and 30 minutes the last time. This is totally unacceptable!!!!!! In addition to that the head waiter in the dining room was rude, my room was dated, dirty and worn out looking. The only redeeming factor was the bartender, Greg. This is the worst hotel I have stayed in in 5 years. You need
March 19, 2013
Rated 4 out of 5 by Teennuhh Room Review
We were in room 614. The outside door coming into the room stuck pretty good so that it was difficult each time we entered the room. We had an adjoining room and could hear the neighbors a bit - fortunately they were not overly loud. The faucets were awkward - it was hard to get warm or hot water without the faucet being on full blast; that is more of a design issue; attractive but awkward. I would rather a more ordinary faucet handle that gave good water temp than something that was "modern" lookingl. Beds were comfy, pillows were comfy, room temp was good, and overall decor of hotel was nicely done. It would have been nice to have the continental breakfast option or perhaps a $5 full breakfast added to the room price. Many hotels offer the free breakfast. It was nice to be able to park at no cost which doesn't happen in City Center, which is why we stayed 11 miles or so out from that location.
May 29, 2014
Rated 2 out of 5 by Applebuum Hotel a joke
The bathroom toilet was not working. The tv was very staticky like there were no cable. We had to move into another bedroom very late that night to a whole another floor. The other room reeked of smoke and the phone was not working. It would not stayed charged I had to talk on speaker the whole two nights. Along with getting my reservation messed up three times by staff. Then the last person who made the correction to my reservation stated breakfast was included to find out it wasn't. Never againnnnnnnn will I stay and have told 3 people not to already.
August 19, 2013
Rated 4 out of 5 by GMAN Great staff
The hotel staff was very friendly, and pleasant. The hotel grounds and common area was very clean, and well kept. My room was also very clean. I did have two issue, but they would not stop me from staying there again. I flew into North East Philadelphia airport. It's only about a mile away. I called the hotel for the shuttle, and was told it would be at least an hour until it would be there. I did manage to borrow a crew car from the airport. Second, I could not watch the Phillies game, since the hotel does not have the local cable. What's with that.?
April 7, 2013
Rated 4 out of 5 by Zach Nice place considering location
The hotel is very nice and well kept. I didn't love the area on the boulevard. A little bit of an uncomfortable feel around there. The room was well laid out with a comfortable feel. One small thing was that the door frame paint looked old and "overpainted" and the lock itself looked recently replaced and a bit sloppily. Additionally, the AC/Heat unit ran like a truck. Extremely loud. LOVED that the room had a microwave and refrigerator. I never like having to request those and hate being charged for them. I really appreciate that fine touch.
May 6, 2013
Rated 2 out of 5 by Aussie23 Hotel Room Cleanliness/Maintenance
Air Conditioner did not work and I advise the front desk on Tuesday morning and there was no change when I returned on Tuesday.
Carpet was not cleaned until Thursday (I ate in my room on Monday night and dropped crumbs on the floor by the sofa) and they remained until Thursday evening.
Thursday evening I had no towels and went i called for towels, i was brought one of each towel size.
This hotel is literally minutes from where I work so it is very handy and I keep coming back because of the Front Desk Staff/Dining Room & Bar Staff.
November 16, 2013
Rated 4 out of 5 by EdBoston Smooth stay
My stay was one night and quite smooth. Liz greeted me upon arrival with a nice smile and efficient service. Got a terrific room with lots of space to spread out for off-hours work and simple relaxing. Had a problem with opening my door; however a smiling housekeeper suggested I lift the handle UP. The only snag occurred at breakfast. I opted for the full/hot breakfast. The scrambled eggs were rather chewy and a bit cold; the potatoes were unappetizing. I meekly asked for a bill adjustment, and the server unswerving and pleasantly told me that the meal would be no charge. Now that was a considerate (and wise) response; and I appreciated this for much more than the cost saved. Thank you Dan Williams for empowering your staff to act decisively to cheerfully resolve concerns that may arise.
January 29, 2014
Rated 5 out of 5 by beatingcancer Clean and comfortable, great staff
This hotel is clean, and close to NE Philly attractions. I've stayed there a few times during treatment at the nearby Fox-Chase cancer center. The staff are exceptionally friendly, from the front desk to the custodial and housekeeping teams, nothing but smiles.
March 28, 2014