Rated 4 out of 5 by WMCOLMES14 nice location change
we usually stay in the times square area, but we decided to change to Chelsea. great location, right near all the Chelsea items, and a Whole Foods is near by. $5 can ride from Penn Station. Staff was very nice. Sadly our room was not ready when we arrived at 1, but it was at 2 as is standard. Rooms are small, but they are just a base for us to nap before going out. Sheraton Manhattan's rooms are bigger. Only complaints are the bathrooms are very dated, as if 4 points was some other brand. They re-ddi the rooms, but the bathroom as very basic. Also, the gym is tiny. Overall, would surely stay here again
July 18, 2012
Rated 4 out of 5 by LRMoore70 Nice boutique hotel in a great location.
We loved staying in Chelsea in the heart of the city. We felt like locals. Definitely recommend the restaurant..nice to have outdoor with tvs and shade right downstairs. Our room had a cool view of the Empire State building. Close to many subways stations. Definitely head to Brooklyn bagels. It was only a few blocks away...delicious. We will stay here if we come back.
December 20, 2014
Rated 3 out of 5 by td99 Awesome staff and great location
Staff could not have been moe friendly and welcoming. They really go above and beyond. The gift of a Billy's Bakery cupcake when you check in is worth the stay in my opinion. The location is great because it's a bit more of a neighborhood feel than some of the other Starwood properties in NYC. Not as touristy, a bit more quiet and you feel like you escape the mobs of people for a bit. 1/2 a block from whole foods, a baskin Robbins around the corner and a short walk to the subway. Room furniture, carpets and bathrooms are a bit dated and could stand to be renovated but room was very clean.
October 21, 2012
Rated 5 out of 5 by Nikichina Home away from Home
This was my first time staying at a Four Points and I was pleasantly surprised and will def stay here again. The overall experience was great and comparable to hotels that are much more pricey-- The welcome coffee every AM in the lobby, the welcome cupcakes/drinks, the apples at the front desk, the front desk staff who went out of their way to help guests, and the very comfortable rooms. Although no hot water maker in room (besides coffee maker), the staff got me hot water upon request. They had restaurant tips for all occasions. I found the hotel great value, and would stay there again.
February 10, 2013
Rated 4 out of 5 by tiff125 clean, nice views
The hotel was located just off a busy street, so it was quieter than we expected. the beds were comfortable, the bathroom larger than expected with great shower pressure. Staff was very helpful and even got us checked into our room early. (such a bonus!) our only complaints are the elevator was slow, and for a couple of days one elevator was broken so it took forever to get to and from your room. also we used the Irish pub/restaurant just once because the food and the service was LOUSY!!!! we never spent our money on food there again, street vendors were even better than that place :-(
April 1, 2013
Rated 3 out of 5 by Arthur Mixed Feelings - Good and Bad
The staff here have a mixed balance. Somebody told me wrong message regarding laundry which got me into an awkward situation where I have no clothes to wear for my conference.
Jessica is the person who helped me to take care of that, which I think she did a great job.
Later the building next to hotel had a super loud and noisy roof-top party on Saturday night, and the staff told me they won't help solve this problem, which definitely made me feel very bad and uncomfortable.
I personally don't like the attitude and capability of the staff working here, except for this Jessica lady.
June 10, 2013
Rated 5 out of 5 by Lauren13 Fantastic stay!
My partner and I were in town to attend the 2014 NYC Vegetarian Food Festival and were looking for a place to stay that was close to the location. This hotel was perfectly located to both the event and several subway stops, which made getting around the city a breeze.
When we arrived, we were greeted by an awesomely friendly doorman who helped us with our bags. The front desk attendant was very friendly and helpful - we were even able to check in earlier than our scheduled time.
The room had a great view of the city, was very clean, and the BED - we slept like babies!
As we were checking out of the hotel a few days later, we were already making plans to return to this hotel for another visit to the city.
March 3, 2014
Rated 5 out of 5 by edgrimley Great front desk staff
Don't often write reviews but I want to be sure to highlight the wonderful front desk service at the Four Points Sheraton Chelsea last week. After a loooong Acela ride from Boston and a late arrival, I received an extremely friendly greeting. This was followed by an upgrade, some extra points as a thank you and after inquiring about breakfast a free breakfast voucher.
All of the little freebies were nice, but the attitude and professionalism were the best part. Thanks!
The front desk personnel that night was a woman with dark hair. Thursday and Friday 3/29 and 3/30.
April 2, 2012
Rated 3 out of 5 by chelsea No frills for SPG members
I am a platinum spg member and did not receive any recognition or perks for the status at the hotel.
Just a traditional room which was supposed to be on the spg level but that seemed like every other level. The bed was no a heavenly bed or very comfortable. The decor is very dark and several lamps are required in the rooms. Baths are small but clean. Restaurant has great service staff but average food. The lobby is tiny and contains the business center, the concierge desk, and the reception desk. I'll definitely look at alternative starwood properties on my next trip.
July 29, 2012
Rated 2 out of 5 by meanchat very disappointed
This was my first stay at this property and I had higher expectations based upon my stays at other Four Points properties in the city. As a Godl member, I would have expected a better room. On the 5th floor, facing the street, I did not get a good night's sleep with the garbage truck and traffic noise. As one of the priamry reasons is to get a good night's sleep, the hotel failed on this account. The room was very dated and dark with worn furniture. There were no outlets by the desk, so the hotel is not for the business traveler. The television remote did not work and the heating system did not work effectively. The hotel needs a serious renovation. I wish I had chosen to stay elsewhere. Lewis at check-in was helpful.
February 3, 2013
Rated 5 out of 5 by NYnewbie Clean, Convenient, Courteous!
Great location for any first time traveler with friendly and informative front desk attendants who provided great suggestions on late light dinning options and free parking spots.
The hotel being on 25th St and 7th Ave made it within a short walk to Penn Station and the 23rd St subway which provided easy access to just about everything Manhattan... Times Square, Central park, Wall Street, Fifth Ave Shops, etc... (It also helped having Whole Foods Market and Jamba Juice across the street)
After a long day touring around town it was refreshing to return to a clean room with clean sheets, fresh towels, complimentary in room water bottles and free wireless internet. Overall a great hotel, with great staff and great location!
May 26, 2012
Rated 4 out of 5 by FireMedic Oct 11-13, 2013
late check in and was surprise that i got and upgrade from 2 full bed to 2 queen bed with City view but not really a nice view but it was fine. The room were nice and clean, bed were very comfy. A lot of trash on the streets from other businesses but that doesn't bother me at all. the place is close by whole food store and 24 hr pharmacy which is a plus. a small convenient store with good breakfast at the corner on 7th Ave & 25th St. A good walk to Time Square which is a healthy thing to do. I would recommend this place to anybody and certainly will stay again.
October 14, 2013
Rated 4 out of 5 by Zcip Fantastic Location, Room Decent, Staff Not so Hot
Let me start off by saying I have stayed in 5+ starwood hotels in NYC and this is one of my favorites location wise. Easy access to multiple subways, including penn station.
Food wise, whole foods, startbucks, chipotle, bagel shop around the corner on and on. This location makes food and coffee so easy and wonderful.
The rooms are comparable for hotels in the area, comfortable enough for NYC and are quiet for good nights rest. Would gladly book another stay here. Lobby is crammed, so don't expect to have a hang out spot in the hotel outside of your room.
Staff is not the best here. Quite cranky in fact. Also, do not expect help with your bags here. There is no doorman or bell boy, so be prepared to drag all your bags yourself...
April 8, 2013
Rated 5 out of 5 by Leipah NYC jan 1-5 2014
Alitia and the rest of the staff went out of their way to answer questions and help with basic directions and pointers.
The rooms were very clean and maintained during our time away during the day.
This hotel is situated far enough away from Times Square but close enough to great restaurants, a whole foods and the 23rd street subway to make it very convenient.
Breakfasts in hotel bar were basic but good and food at night as standard bar food.
If you want a reasonably priced hotel with great location and service I highly recommend this property.
January 6, 2014
Rated 4 out of 5 by StephenSF Elevators and doors need serious help
Stay at this hotel very frequently so I obvious recommend it. The staff is as nice and accommodating as any at any high end hotel in which I've stayed. I implore management, however, to replace the room door locks. My keys demagnetized almost on a daily basis necessitating frequent trips to the front desk for help. The elevators are awful. The hotel is too tall for two elevators only especially when one is out of service. Still recommend the hotel - even with these flaws. You can't beat the neighborhood either, and the hotel bar is great.
October 15, 2013
Rated 4 out of 5 by TravelJunkie2014 Comfortable stay, good location
Property met all our basic needs: clean, comfy, (mostly) quiet, friendly & hospitable staff. Wish the on-site restaurant was more appealing--loud sports bars just aren't our thing (a hipster wine bar would better suit us :))
Good location for easy access uptown and downtown and especially Chelsea, which is perfect for art gallery-hoppers. Plenty of eateries around, and a Whole Foods just across the street.
Easy to get to from EWR (NJ Transit to Penn Station, then a quick walk to the hotel).
Will definitely be back!
September 14, 2014
Rated 4 out of 5 by Laurie Great location
This hotel's location is perfect if you are spending most of your time downtown (Chelsea, MPD, Village). Great restaurants and bars just blocks away, and walkable to Chelsea Market and all of the MPD. We were on the 21st floor which really kept the noise level down nicely. The beds are VERY comfortable although small (not really doubles?). The only negative was the cleanliness of our restroom. It smelled strongly like mildew and was almost impossible to be in because of this. Also there are no black-out shades. Overall, would stay again!
November 14, 2012
Rated 5 out of 5 by Dottie02 This hotel has excellent features
Loved everything! Front desk people amazing esp: Dion and Jennifer--Clean room/bathroom. Beds--soooo comfortable!
City view at night--spectacular! Bar and restaurant--a pleasant surprise! Valet parking a big plus for me! Two doors to my event--wow! As a former travel agent I have see a lot of hotels, this really measured up for the money. I have stayed in sheratons before especially on Cape Cod and loved the experience (one reason I took a chance on this hotel) Thanks to all. I will be back and also recommend this to all my friends. Dot
March 4, 2013
Rated 4 out of 5 by ws411 Tired, but Great Location
This hotel is a Starwood-wannabee. While the hotel was perfectly fine for our stay (because we weren't in the hotel that much), it didn't really fel like a Starwood property. The front desk staff did very little to make us feel welcomed.
The rooms need a makeover. A fresh coat of paint would be a good start. The curtains do not block out the morning sun at all. The Fitness Center (if you can call it that) was dirty and tired.
If you need to be in Chelsea, this is a great choice for its location. Just don't expect much more in return.
November 25, 2012
Rated 2 out of 5 by Travelmom Better stays at other SPG hotels
The room they gave us was quite disappointing. Its was our third stay at this hotel. It was old, dingy, smelled musty and did not have any amenities. The furniture could have used a dusting as well as some furniture polish. It was scratched, dinged and I was surprised it didn't fall apart. Facing the inside it was loud with voices from the building across quad which kept me awake at night. Although I used points for 2 nights and am a gold member I received no benefits even though I had booked months ago none of my requests were met.
February 20, 2013
Rated 4 out of 5 by Jason44 Great Location, Great Staff - Current Renovation Project
Great stay as always with SPG properties. Loved the location of this hotel (between Chelsea/Meatpacking/Flatiron) and the staff was wonderful.
There was a TON of construction occurring this past week (9/2-9/5) as they are currently renovating the property. I didn't notice any additional noise, but the property was very busy (furniture/boxes/workers everywhere). The great news is that renovation workers were overly friendly and courteous to me as a hotel guest.
Looking forward to staying here again once it's completed!
September 6, 2013
Rated 4 out of 5 by Akuryo Great Stay
We stayed for only 1 night with two adults and two kids under 3yrs old. The staff were immediately helpful with the valet service, getting our stuff to the room, answering our questions and making our tired kids brighten up after a long drive. In addition we were upgraded for free.
The only thing that wasn't perfect was the tv. Although we didn't come there to watch tv it was helpful to have in the evenings to keep the kids quiet but unfortunately many of the channels did not work and there was only one kids channel.
January 13, 2014
Rated 5 out of 5 by Amy28 Great place to stay
Enjoyed our stay in NYC at the Four Points by Sheraton. The hotel had very comfortable beds. I loved the down comforter and pillows--made the bed very soft. My husband and son though are allergic and were not thrilled that that was the only choice for pillow (although we didn't ask--maybe they had others). Could hear the traffic a little, but not too bad--it's New York though, we expected to hear traffic. The rooms were small, but plenty of room for a hotel. It was VERY clean! I would definitely stay here again!
July 4, 2014
Rated 4 out of 5 by ECRV Great Stay
I recently stayed at this property while on business in the city and it was great!! It was clean, property was in good proximity to many of the places I needed to go and the rooms made you feel right at home. My front desk agent Dione was very knowledgeable about his job and was patient/helpful with me while I resolved a credit card issue, he also took care of me always while I was coming and going thru the weekend. Definitely reward him for great guest service. I will stay here again if I have business in Midtown.
November 6, 2013
Rated 4 out of 5 by Crlgrl13 Great Stay
We stayed at this hotel for a long weekend. The staff was wonderful the entire weekend from Check-in to Check-out. Everyone was gracious and attentive.
The room was compact but our intent wasn't to spend much time there so it totally met our needs. Great view of the city.
We ate breakfast each morning at the attached restaurant and that was great. Quick, friendly service and the food was good as well.
There was a wait for the elevators a few times but nothing that was a huge impact to our stay.
August 13, 2014
Rated 5 out of 5 by SGRAinchelsea Greeted with a cupcake
I can't tell you how excited I am to have found this hotel- I travel to NYC on business and to visit friends frequently, and prefer to stay in my old neighborhood of Chelsea. I was greeted at check-in with a cupcake from Billy's Bakery- which had been my favorite bake shop when I lived in NYC! Everyone was pleasant and helpful, and the room was comfortable, clean, and had everything I needed. All in all, a great stay in a great location, and most important, affordable. You all have just won my business.
February 18, 2014
Rated 3 out of 5 by Soaks01 Great Stay
Had a wonderful stay here. Only a few complaints:
No Parking (but that's NY for you)
No Central Air- Window Air Conditioners (You cannot control the temperature)
It was really stuffy overnight
Shower Pressure was low
Room Service was OK - was charged a 4 dollar room service fee? I wish that was listed somewhere because I would have went downstairs to pick it up. I was also automatically charged gratuity which was fine.
The people at the front desk were super friendly and accommodating.
July 1, 2014
Rated 3 out of 5 by Ali007 Just OK
I'm orginally from NYC so I know what the city has to offer. Having said that this is the first time I have stayed at this hotel. (I travel to the city at least once a month for business) I am SPG Gold and I can tell you there are many other SPG hotels in the city that are a better value for the $$! The staff did not seem to all be on the same page as far as the hotel parking...frustrating when you are driving into town. Over all the hotel was clean, but again the value wasn't there for the buck.
July 25, 2012
Rated 4 out of 5 by DCTravelHound good alternative in NYC
first and foremost this is a four points property - i am not trying to downplay the great attributes of the property, but it is a four points - so i had my expectations set with that mindset. with that said, it was a great property for a night. i had a need for a room even though i live in NYC, and this property was a great choice. my only comment was the lighting in the room, but i understand it is soon to be renovated and i hope that will be addressed. the rooms are small (this is NYC after all), but the beds were comfortable and the bathroom spotless (and i judge a "value hotel" by its bathroom). The staff was very accommodating and friendly at check-in, and my few requests were handled quickly and efficiently. there is no "NYC attitude" from the staff - i recommend this property for a stay in NYC.
May 22, 2013
Rated 4 out of 5 by Julie2013 The hotel was exactly what we needed
We came in on a red-eye from the west coast to tour colleges for the weekend. We arrived at the hotel around 7:30am and the staff was incredibly helpful. They stored our luggage until our room was ready and again when we checked out. The room was small, but very clean and comfortable. The bathroom was very small, but again, very clean. I would recommend this hotel to someone who plans to spend their time exploring the city and wants a good, clean place to lay their head at night.
October 14, 2013