Rated 5 out of 5 by Manny1122 family visit
your staff was very polite and professional, I can only make Three recommendations.
a shuttle to the airport and you should get HBO in the rooms, the breakfast buffet should not go emty, other then that the stay was wonderfull. Next time I'm in town I will stay at your hotel.
March 25, 2014
Rated 1 out of 5 by 1DisappointedVisitor Worse than previous visits !
having been here previously I expected no problems. upon entering our room we found the a/c set at 63* with the fan set on vs auto. REALLY, in October . staff apparently missed that on the last cleaning of the room. our king size bed had a pad under the sheet that was wrinkling and lumpy and the sheet wasn't large enough , i woke in the middle of the
night to feel my hand on the mattress. our refrigerator was not working properly , we put cold drinks from a cooler in the fridge section and 2 ice blocks in the freezer section. the next morning our ice blocks were soft and the drinks were barely cool. there is no in room safe for your valuables. also there a no extra outlets for phones, I had to charge mine in the bathroom, not a place you want to leave your phone overnight.
October 7, 2013
Rated 2 out of 5 by CK2013 Facility need improvemnt & toilet was not cleaned properly
We have a one night stay in this location. After we check-in to the hotel, we notice the keys was not working to our room. We run to the front desk to ask for help. They send us back & told us the key was fine. We tried again, still not working. We ended up in the front desk again. They switch us to another room & telling us it might be problem on the door lock. We finally in the room & notice there was stain on the toilet seat!! We didn't notify the front desk as we are too tired for the whole check-in process...
February 25, 2013
Rated 5 out of 5 by JamesofBoston Home Run!
My wife and I enjoyed our stay at the Four Points Sheraton Philadelphia Northeast! The manager, Darren, met us in the lobby and delivered us to John for registration. John then handled our every question and quickly provided suggestions and directions to a local specialty restaurant that was a home run! John greeted us as we entered the lobby at the end of each day (we stayed three nights) and introduced us to the shuttle service staff, Todd and Fran. Clearly we received "white glove service" at this hotel!
June 4, 2012
Rated 1 out of 5 by NeverEVEReverAgain Not that great
I did not enjoy my stay at this hotel. When I arrived there was toothpaste from the last guest on the sink. The heater in the room was extra loud and kept me up all night. Then in the mornings when I attended the overpriced breakfast a majority of the plates and untensils were dirty and the food was always cold. This was not an enjoyable stay at all. Also, when I went to check out, my bill was incorrect and I had been overcharged and when I spoke to the person at the front desk he was really rude.
January 17, 2013
Rated 4 out of 5 by DrSteve Good Place If Housekeeping Pays Attention
I often go to Philadelphia to see family and I always stay at the Four Points by Sheraton. It is convenient and a decent hotel. If housekeeping would be a little more attentive, it would be better. Checked in at 3 AM on the 12th of October. Nice, easy check in, and given a nice room. Up early and took nice shower and made coffee that is complimentary in the room. Came back Friday night at 11 PM and room made up, but didn't notice until Saturday morning that neither the coffee nor the cups were replaced. Let a not for housekeeping and that night found the coffee restocked, but the towels were just thrown onto the back of the toilet instead of being put away. Sloppy work! Will I stay here again? Yes, since the convenience. But housekeeping staff could be a little more attentive and professional.
October 14, 2013
Rated 1 out of 5 by PMEM Extremely disappointing experience
I expected a completely renovated room and in fact called to make sure that my room would be completely renovated. The rug was dirty, the tub had a huge crack in the wall, the furniture was beat up, the air conditioner was so loud it sounded like a car starting every time it turned on and there was no hot water in the sink until I turned on the valve under the sink. I complained and asked to be moved but I was told all the rooms are like mine and I wasn't moved. I didn't sleep for 2 nights.
April 28, 2013
Rated 3 out of 5 by justbeinghonest Good location but room needs improvements
The beds were comfortable; however, both queen mattresses were "dipping" on one side; room was clean; rates are good. Needs much more storage drawers for clothes, no hooks in bathroom to hang up robe. Our room window leaked cold air from the outside (room 319) so the room was always too cool and you could hear the wind blowing. The tub drain clogged; we called for service but it was never fixed. The fan for the heat was so loud we had to turn up the TV when the heat came on, then lower it when it went off. The fan also kept us up at night because it was so loud turning on and off. It would be nice if they left coffee for guests to drink throughout the day instead of in the morning, as our maid only left one regular coffee for two people so we couldn't get coffee as it was in the late afternoon.
March 4, 2013
Rated 1 out of 5 by nanapop50 nanapop50
Your billing arrangement sucks! We originally reserved for 2 nights on our AARP discount of $106. per night for our 50th anniversary. We had to reduce our stay to one night and was charged $235. for ONE night. We're senior citizens age 73 and 78 and can't afford such prices. We gave plenty of time for you to rent the room to someone else and still have us pay $106. for the one night as per the original reservation. I still think we should be charged $106. and not $235. We were robbed!!!
August 12, 2013
Rated 4 out of 5 by greenvillesc67 overall ok
My stay was great, however, I was truly disappointed in the quality of the guest room. I expected better conditions for a Sheraton property.
May 26, 2014
Rated 4 out of 5 by Andrea701 Soccer weekend
Staff is excellent. Hotel is older and perhaps in need of some minor makeovers.
May 26, 2014
Rated 3 out of 5 by WHOSIT I GIVE IT A SIX...
STAYED 10 DAYS. SERVICE WAS GOOD; FOOD WAS WAY OVERPRICED, ENABLING MY FAMILY TO ENJOY THE LOCAL OLIVE GARDEN, APPLEBEE'S, FAMOUS DAVE'S
BAR-B-Q, AND, NIFTY FIFTY'S, WHICH WAS
IN WALKING DISTANCE; AND, HAD A GREAT BREAKFAST, WHICH INCLUDED FRESH
GRAPEFRUIT JUICE, NOT FROM A CAN.
AND WHY DID THE MANAGEMENT ALLOW
AT&T TRAILERS TO PARK UP NEAR THE
BUILDING, TAKING UP 13 SPACES.? THE
BUSES PARKED AWAY FROM THE BUILDING; WHY DID THE MANAGEMENT DO THE SAME FOR THE TRAILERS.??
November 13, 2012
Rated 5 out of 5 by Paul66 Great Hotel
We stayed at this hotel this past weekend with our 6 year old grandson. We picked it partly for the location and as reviewed on trip advisor. Even though there were some negative reviews in the past, we found nothing negative about it. The rooms were clean, the staff friendly, and the indoor swimming pool was a plus. We asked for a child's roll away bed in the room, and it was there when we arrived. We would suggest you stay here. Also, the price was very reasonable.
February 18, 2013
Rated 2 out of 5 by Abuela221 Fix Problems Before They Recur
On 9/22/12, I was woken up by the emergency evacuation announcement blaring in the hall - a fire emergency was in progress, evacuate immediately. After getting dressed and running down the stairs to meet rain outside, I discovered it was a false alarm. Imagine how I felt when I learned from the incoming firefighters comments that it was caused by a problem that had not been fixed - apparently the same defect brought them out on at least one, possibly more, false alarms in the recent past.
As if not enough to ruin our stay, the shower was not working right, almost no pressure and lukewarm water. Quite different from previous stays at this hotel. We will not let this put us off from staying at least once again, but if the next stay is as bad as this one, we will be looking for another hotel for our periodic trips to Philly.
September 26, 2012
Rated 4 out of 5 by Tony48 Room great, breakfast was not.
We were very happy with our room and would stay here again. However, I would not eat at the breakfast buffet. At $12 a person it was not worth it. We recently stayed at a hotel where a buffet breakfast was included in the room rate and the food was much better. This area needs improvement as even if included for free ,I would not eat there again. I understand that during the week an ala carte menu is available but only the buffet is available on the weekend.
March 4, 2013
Rated 4 out of 5 by Steve Good Time at a Rough Time
I must say staying at the Sheraton 4 Points in Phila Northeast sectiion of the city was the perfect place at the perfect time. My wife needed surgery and that was the most convenient place for me to stay, a mile and a half from Nazrath Hospital. I am a card member and could have stayed on points but the rate was good so I made reservations for 2 nights and paid, glad I did. The staff couldn't be nicer from the janitors maintanance to the waitresses in the morning for breakfast to the Sunday night bartender and Dee the one I met Monday night. Also Bernie the front desk manager who right away made my wif and me feel at home and special. Even though the place is old and I am very fussey I would stay there anytime and would recommend it to anyone who needs to stay in that area. By the way my wife's surgery was a success and is doiing well.
March 20, 2013
Rated 3 out of 5 by Rjn425 O.K. Could be better
Staff was friendly and the room was decent for what I paid for.
My room was missing the mini fridge, not a big deal but all that was there was a dusty hole where the fridge had been.
The tub in the bathroom leaked and the water took a while to heat up.
Stay away from the breakfast buffet...cost me over $30 for two people to eat hard dry eggs, rubbery sausage and the trays with that had pancakes and bacon were empty! ...and I had to pay full price.
December 4, 2012
Rated 1 out of 5 by LC2014 Unsatisfactory Stay as Sheraton 4 Point PA NE
Please be advised that my recent stay at your hotel was unsatisfactory
- Room was dirty - 4 inches of dust on the light fixture in bathroom; moved the bedside table to look for a plug (no outlet near bed not good) there was dust and dirt on wall and rug; dust in the closet I was afraid to look at the matress I can only guess what I would find
- Bathroom - the shower had no way to contorl the water temp - the faucet needed constant changing - the wall in the shower wall had a crack from the ceiling to the tub
The faucet on the sink did not have any cold water only hot
- the fitness center was dirty as well - no wipes to clean the machine - dispenser was empty - equipment did not work
- the halls were filled with loud children - are you housing homeless families at your property??
- the staff in the dining room AM were very pleasant
I am a starwood preferred member and have never had such an unsat experience
January 17, 2014
Rated 4 out of 5 by CP12613 Pleasantly Surprised
After reading some negative reviews, I was skeptical about staying at this hotel...to the extent that I almost changed my reservation, however, the staff was very friendly and helpful (check-in attendant and room service wait staff were especially pleasant); the room was clean and comfortable; room service food was prompt and delicious; and the amenities were as expected. I would definitely stay here again without reluctance.
February 1, 2013
Rated 5 out of 5 by JayB13 Dirty bathroom
My overall stay was good, I was there for a family reunion for the weekend. My only problem was the cleaning of the room. My bathroom toilet was dirty. It had not been clean from the previous guest. I had to clean it myself and the trash was not emptied until asked. When I asked housecleaning to empty my trash cans, she looked at me like I was crazy and she did not empty the trash; another person did later come to empty it.
August 15, 2012
Rated 2 out of 5 by sarasmiles problems
Faucet would not shut off in shower.
Engineer could NOT fix the TV to receive movies.
The Engineer while trying to fix the TV asked me if I had money on my creditcard. If I did not maybe that was the reason the movie service didn't work. He further stated he was from Albania and they were direct people. I advised him he was in America and that was an insult to patrons. He further stated he was direct. I said I will be direct and he was unable to fix the TV to run movies.
May 12, 2014
Rated 3 out of 5 by CMH50 Hotel needs updating
The Staff was very accommodating. Art was very helpful and funny. Front desk was also very informative,nice and helpful. However, the hotel really shows it age.
especially in the rooms and common areas. It needs to be renovated. The bathrooms are very,very small. There were no drawers to put clothes in. Location is horrible. Roosevelt Blvd is just a nightmare to drive on. We travel a lot and I was not impressed.
July 28, 2013
Rated 5 out of 5 by TechNick This hotel has great staff
I am sorry I did not get everyone's name but Vincent at the front desk and all of the others, including housekeeping, restaurant and maintenance staff were very polite and considerate. They truly seemed interested in making our stay as comfortable as could be. We were there for a wedding and had a great time! Thank you. Please thank your staff for me.
January 6, 2014
Rated 3 out of 5 by magtad Didnt clean my room
I was at this hotel on business for 3 nights. The room was clean the day I got there. For the next 2 days I was out at meetings both days till 4 pm. In neither case was my room cleaned when I got back to the hotel. On the 2nd of these days, I had left a tip for the maid which she took, but did not clean the room. Ive spent a number of nights in this hotel over the past 3 years. Quality is steadily decreasing.
May 27, 2013
Rated 3 out of 5 by Recruiting Nice Place
This property was appropriate for its class rating. Nice room well appointed but smelled a bit. Water pressure was terrible. The only serious issue was the wireless service....slow. Not able to do much more than check email...could not use it for Skype; had to tether my cell phone.
All of this was made well by the superb staff at reception, the bar, and the young lady Tai who put my room right.
March 24, 2013
Rated 5 out of 5 by Dragonfly52 Restful night after chemotherapy
After a very stressful day of clinics and chemo, we found a comfortable room and a wonderful bed to rest upon.
February 27, 2014
Rated 5 out of 5 by Beth59 Wonderful Stay
from the bellhop (Todd) who ran out to the parking lot to offer his assistance (even though I declined his help) to Patrick and Brianna (at the concierge desk, along the The other concierge staff) to the housekeeping staff, all were wonderful. The wait staff were all courteous and anxious to please.
May 19, 2014
Rated 4 out of 5 by AngieF Highly Recommended
I was impressed by friendly and professional staffs at front desk, especially security officer Charlie H., officer John, and Bernie, who have demonstrated highly trained service skill in hospitality industry.
Also, officer Toddy who takes in charge of shuttle service showed polished professionalism during my stay.
I would highly recommend this hotel to both business and leisure travellers.
January 4, 2013
Rated 2 out of 5 by lip1953 needs improvement
I stayed here 3 times in the last 2 months for convenience. The rooms served the purpose but the housekeeping staff was lacking.
Dirty drinking cups & bottles not tossed. Carpet not vacuumed. Ironing board and iron not put away.
The food at the breakfast buffet was barely edible. The bar did not have available hours but the bartenders do make a great martini.
The staff was very friendly.
December 19, 2012
Rated 5 out of 5 by Bobby66 Outstanding hotel in great location
We have been coming to Fox Chase Cancer Center since 2001; staying at this hotel dozens of times. Always has just the right staff who bend over backwards to make you feel comfortable. Would not stay any other hotel when come to Phila including sporting events in South Phila...only 15 minute drive to stadiums and airport.
January 1, 2014