Four Points by Sheraton

Four Points by Sheraton Midtown - Times Square

  • 326 West 40th Street
  • New York,
  • New York
  • 10018
  • USA
  • Karte

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1 Zimmer 1 Zimmer , 1 Erwachsener 1 Erwachsene , 1 Kind 0 Kinder
Rated 4.1 out of 5 by 589 reviewers.
Rated 5 out of 5 by Best Staff Where to begin...My wife and I made our first trip to New York to celebrate our 20th anniversary. We took a red-eye flight and arrived at the hotel early expecting only to drop our bags and start our adventure. Kathia was working the front desk and allowed us to check in early. She also arranged a special celebration of our anniversary later that evening. The room was nice and the bed was very comfortable. When we set out to explore the city, Kathia and all other workers provided maps, circling the areas we were in search of. That helped us every day we were there. Wednesday night we found out there was a BBQ and Brew event, so we stopped by before our Broadway show. Every staff member who was there greeted us with warmness and thanked us for staying there. The Chef's creations were incredible. The little spinach pies were great. Because we had to leave for our show, we didn't get to try the dessert. No worries. The Chef saved us some and sent them up for us after the show. What class. Although I don't remember everyone's name, each time a went through the lobby area, everyone was so friendly and remembered who we were. Those working mornings, afternoon, and late evenings. In all my years of life, and staying at various hotels, the way I was treated here is the highest customer satisfaction I have ever received. I wanted to stay longer, but still had a life to return to, but I know when I return where I will be staying. Thanks for making our trip exceed all expectations. July 26, 2014
Rated 5 out of 5 by Hotel was quiet and close to the action! Had a wonderful time. Staff was efficient, courteous and knowledgeable. Kathia was super. She remembered our needs and took great pains to see that everything we talked about and asked for was carried out quickly and efficiently. Kudos to her for a job above and beyond! July 26, 2014
Rated 5 out of 5 by Great Hotel I just want to say THANK YOU to everyone. Our trip was fantastic. A special THANK YOU to Ruth and Rachel. We had a horrible check-in experience at another hotel the day we arrived in New York. We were two seconds from going back to the airport and flying back to Houston. Instead, we canceled that reservation and came to Four Points. Ruth helped put as at ease and was such a pleasure at check-in. The bartender, Rachel, was also great. Very sweet and genuine young lady. Also (last thing, I promise) the Wednesday dinner at the restaurant was great. I was skeptical about the bbq...seeing that I'm from Texas. However, I will say the food and drinks were great. Next time we are in town, we are definitely staying here. We will also be telling all of our friends and co-workers to stay here, as well. July 25, 2014
Rated 5 out of 5 by Nice place to stay This hotel is a good value for the money. It is clean, conveniently located, and the staff is exceptional. I would highly recommend it to anyone! July 24, 2014
Rated 4 out of 5 by Good value for Midtown This hotel isn't fancy, but it is clean and a good value for its location. Forget what you've heard about rude New Yorkers - the staff was extremely friendly and helpful. July 24, 2014
Rated 5 out of 5 by Excellent stay My family and I stayed for 5 nights and had a great stay. The overall staff was excellent, greeting us each time we came back to the hotel. Cindy was phenomenal, she was extremely helpful with suggestions and tips on getting around the city and restaurants to dine at. Overall a very satisfying stay and we will be coming back to this hotel and would recommend it to others. Everything is within walking distance, Time Square, all of the restaurants and shopping you can imagine and the subway/bus station. July 23, 2014
Rated 4 out of 5 by Great staff I stayed here from July 11 - 18 2014. I was disappointed initially as it was not as modern and nice as I was expecting. I had hoped for a view and booked in February and as I was there for my 40th birthday it would have made it more exciting and special. The room size was very good for NY and bathroom was clean and modern and again a good size. The elevators were UNACCEPTABLE. They are painfully slow so I was glad I wasn't up high with a view. We were on the fourth floor and used the stairs at times as it was quicker. Staff were always friendly and helpful. Particularly Kathia. She informed me of a complimentary dinner on Wednesday nights and gave me a free cocktail for my birthday. She also advised me of the rooftop bar which we had not known about (the check-in tour should have included all of this). Great location and noise wasn't to bad given it is across from the Port Authority. Overall a good experience after my initial disappointment. July 22, 2014
Rated 5 out of 5 by This hotel has the most friendly staff. Great stay. Five of us stayed at this hotel for 2 nights, everything was great. July 21, 2014
Rated 2 out of 5 by Horrible Location! The location of this hotel is horrible for families. It is located adjacent to the probation office and every morning there's a huge line of men waiting to enter the facility. The exact location of the hotel is not noted on the website and I wouldn't have stayed here if I knew the neighborhood. Our room was not ready upon arrival and we were told we could receive a free SPG upgrade to a higher floor if we came back later. When we returned to the hotel at 7pm we were told the room needed to be inspected because someone had smoked in the room. We were extremely disappointed and the staff upgraded us again to a suite. The staff handled the situation very well but the pull-out bed was uncomfortable for my children. Overall the suite was very nice and the staff, I don't remember their names, were outstanding and managed a bad situation. Nevertheless I wouldn't recommend this hotel. July 21, 2014
Rated 2 out of 5 by The worst hotel of Sheraton Is the worst hotel of Sheraton by far. The room was not cleaned in a good way, the TV had a problem, The air conditioner was really bad, the service was really poor, the valet parking was really expensive and the service terrible. July 21, 2014
Rated 3 out of 5 by Rooftop Night Club Had a horrible night's sleep due to the night club that I believe is on the rooftop level of the adjoining building/hotel. Loud thumping music until 4am that reverberated through my room. I usually stay in the high level floors for quiet but this time it backfired. Would not stay in this hotel again for that reason. Other than that the room was fine and the staff was very good. July 21, 2014
Rated 4 out of 5 by Friendly and Convenient We travel to NYC often to visit family and have stayed in many different hotels. Since we took Amtrak this time, we decided to stay in Manhattan instead of Brooklyn, where we normally stay. This hotel is about 6-7 blocks from Penn Station, so if visitors are in reasonable physical condition to handle their bags for that long of a walk, cab fares can be avoided, as it is walkable. The pros of this hotel include its location near Times Square, yet off the beaten path very slightly (less congested), its location reasonably near Penn Station, and its location near a large subway stop. We also appreciated the extremely friendly staff (literally, every person at the hotel was friendly, which was shocking to us compared to other places we have stayed in the city) and the cleanliness of the hotel. The cons are that the rooms are small (which is true of every hotel I have ever seen in Manhattan). This is worth mentioning because if one packs too much stuff, he/she may feel overwhelmed trying to find somewhere to put everything. I personally did not like the style of the sink or the faucets. The sink has no edges, so there is nowhere to put things like my contact case and flat mirror for putting in contacts (had to use the desk instead). The faucets do not have hot and cold. Instead, one must turn the faucet on farther to get to the hot water (like some shower faucets), but the problem with that is that then the water comes out very forcefully. So, to get hot water for washing my face, water was flying around everywhere, which was annoying. I also did not like the stopper, which requires one to stick his/her hand into the water in the sink to release it. Minor things, but annoyances nonetheless. All in all, we have already said we would likely stay here again. July 21, 2014
Rated 4 out of 5 by Great location! Third time staying at this hotel. Very close to theatre district and restaurants . Always very clean and the staff is very friendly. Will stay here again ! July 21, 2014
Rated 5 out of 5 by Wonderful stay I had an excellent stay and would stay again. The staff were all about customer service. The room was very clean and big for NYC. July 21, 2014
Rated 5 out of 5 by Great hotel and Centrally located We had a great experience in this centrally located hotel. Only downside was room was too small for 2 beds. We could not really relax in the room, it was really only good for sleeping. Other than that room was clean and staff was very accommodating. July 20, 2014
Rated 5 out of 5 by Fantastic Stay Highly Recommended! Arrived no problem from Newark Airport. First time to NYC and on the bus even before getting off saw the signage of the Four Points Hotel which was very reassuring. It's location was excellent for my needs and work I was doing there. I easily walked to and from each location with no need for any other mode of transit. Quiet, lovely sleep. Great AC! Breakfast buffet was nothing special but I would recommend ordering breakfast directly from the menu as it comes to you hot and fresh. Bed was comfortable. Room was clean. TV adequate. Nice to have the water, coffee, tea each day. Bathroom was nice and clean. I stayed on the 28th floor and would definitely recommend this floor. Had a fantastic stay and definitely would return to this location in the future. Thank you! July 19, 2014
Rated 4 out of 5 by Great place to get a good nights sleep The Sheraton 4 Points is a great place to get a good nights sleep and close enough to be in the heart of the City without the noise. July 18, 2014
Rated 3 out of 5 by 4P Times Sq. Room door did not close automatically. I left the door open by accident a few times when I left. The light bulbs were out in the bathroom In the gym, the eleptical machine needed repairs and was making loud noises when used. July 18, 2014
Rated 5 out of 5 by Great Location Very friendly staff, great location, rooms are small but very clean. Would definitely stay here again July 17, 2014
Rated 4 out of 5 by Better than expected. Although the room was small and the bathroom a tight fit, the front desk staff outdid themselves with their very warm welcome and friendly demeanor. We only stayed one night.. The room was small, but well kept. July 16, 2014
Rated 4 out of 5 by Long summer weekend This hotel is in an ideal location. Walkable to all theaters, but two blocks removed from the throngs of summer tourists in the streets. Staff was very attentive. I enjoyed the complimentary coffee and WSJ in the lobby bar each day, and it was great fun watching World Cup soccer with other hotel guests. July 14, 2014
Rated 2 out of 5 by Somewhere in the middle about this one... Overall, we had a good stay. The check in was fast and easy. We were not acknowledged as SPG members in any way. (Note - that is not really important to us, but it was mentioned above, so I figured it was worth mentioning). Our room was small, but that is pretty much the standard in NYC. Room was clean but had a musty smell to it. The AC did not work very well. We informed the front desk of this after our first night, but I am not sure that they did anything. Our last morning there the shower would not work - the bath faucet worked, but the pull up thing would not stay to turn the shower nozzle on. We called the front desk and they said they would send someone up. After 1. hours we decided to each take a turn holding the plug up so each of us could take a shower. When we checked out the lady asked how our stay was and we let her know about the shower again and she just said "Oh yeah, I have that noted here..." and pointed to a white scrap piece of paper. No apology was offered. Nothing. And then we checked out and that was fine. We also valeted our car - and that process was seamless and easy. Also, we made a reservation for my parents and we asked in advance to be on the same floor. They were on floor 26 and we were on 13. Not a hug deal, but again, worth noting. July 14, 2014
Rated 3 out of 5 by Good for city trip Very central location in the heart of NYC July 14, 2014
Rated 4 out of 5 by Staff are the biggest asset Stayed here with my family and was impressed by the kind and attentive staff. First of all we received a suite for no extra charge for staying as a family. Very much appreciated. Room was large enough for us and very clean, modern and well-kept. Same for the bathroom although there were dispensers for soaps and such instead of individual bottles. We had some issues with the pull-out bed but maintenance quickly came over and solved it. Especially the maintenance staff but also the reception staff and guest relations managers were very attentive and friendly throughout. The hotel marks itself by offering thoughtful, and much appreciated, free touches such as free coffee/tea/cupcakes in the morning in the lobby and chilled water and water bottles in the afternoon as well as free wifi and free computer access for printing your boardingpasses. All in all the room was perfect for us and the staff and amenities blew us away. The upgrade was much appreciated. Only, slight, negative is the cramped lobby and during Summer it can get hot and humid in the hallways and lift. But I definitely recommend this hotel, location is great too across the PANY bus terminal. July 13, 2014
Rated 5 out of 5 by Best Hotel Staff in NYC As always, a great stay without any issues and wonderful service from the top notch staff at the four points times square. July 11, 2014
Rated 5 out of 5 by Very good option in NYC This is a small hotel in the heart of Times Square. You are walking distance from all the main attractions in the area. Hotel Staff is extremely friendly (good job!). The standard two beds room is a small for a family of four, it feels very crowded, yet overall a pleasant stay. July 11, 2014
Rated 4 out of 5 by Exceeded my expectations! All the staff were extreamly friendly! Very knowlegable and helpful. What a wonderful mini vacation we had, and your hotel made everything ao much easier! Thank you to everyone! July 10, 2014
Rated 4 out of 5 by great location and friendly staff For New York City this hotel is a good match Clean hotel friendly staff at the reception and the restaurant had good quality food and the price was reasonable July 8, 2014
Rated 5 out of 5 by Family of 4 in NYC This hotel was perfect for a family vacation to NYC. The staff (in particular Kathia and any of the Bell Hops) were all excellent, very friendly and responsive to any request. Our teenagers loved the complimentary cupcakes and chiros, and us parents enjoyed a quiet drink in the lobby bar. This is a great location to walk to Times Square, Braodway Theatres, Central Park (about 20 minutes) and subway access. The people at the Sheraton Times Square made us feel at home during our 5 day stay. THANK YOU! July 8, 2014
Rated 4 out of 5 by Great location A quick bus ride from Newark Int'l airport takes you right to the Port Authority, one street over. The hotel is in great location for theatre district. Staff were very responsive! Overall great stay July 8, 2014
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