Rated 4 out of 5 by dvdkvnwvr What else do you need?
Location, Service, Comfort & Clean. Whether its business or pleasure in NYC - this place always delivers. Thank you 4PTS.
June 10, 2012
Rated 3 out of 5 by DRSP room was fair
door lock to room functioned poorly. Room just seemed to need an update. A/C worked poorly. Would not bring my wife here.
July 30, 2012
Rated 4 out of 5 by Andre64 Good location but small rooms
The hotel is in a convenient location but the room is small and hardly have sufficient space for two piece of luggages.
September 4, 2012
Rated 4 out of 5 by Teu30 Friendly
Checkin took seconds. Smiles were everywhere. Quiet. Efficientt. That is in a nutshell.
February 26, 2014
Rated 2 out of 5 by Jackulas74 Unpleasant experience
I would rather not write a review of your hotel.
The reason for my rating is the unhelpful staff in both reception and restaurant. When I was checking in I was not asked whether I would like SPG point or free breakfast. Later in the day I asked for breakfast and I was told that I will receive vouchers. I did not receive them and I had to get them the following morning when I was really busy and late for my business. I do not understand why I had to walk every day to get a voucher from the reception and bring this to the restaurant? Why waiting staff can not do this form me? On my last day I received a voucher for 10 USD only and a waiter told me that I need to pay a difference (every meal in the restaurant was around 15 USD). This really annoyed me as before I was not asked for any extra payments. It was very difficult to get a green tea in the restaurant. Food was not good and except of the cereal and fruit salad there were no other healthier choices.
Iron in my room was broken. Not a good thing when you have only a couple of minutes before Broadway show. I left the broken iron outside my room and asked for the new one. Fine I got it later that evening but when I returned back to my room it was wide opened! Somebody left the iron and did not close the door! This is a scandal, fortunately my stuff still there.
As a summary very unpleasant experience to stay in your hotel.
May 11, 2014
Rated 3 out of 5 by thecherub88 needs updating
it's not a bad hotel but the place needs a bit of updating. the staff were great which improved the stay somewhat.
July 27, 2013
Rated 4 out of 5 by Adele NY trip
The service for breakfast on Sunday was very bad...too few servers! Other than that one meal, the staff was great!
October 11, 2012
Rated 3 out of 5 by Calvinwei The hotel is ok given the location and price
The hotel is great in location and minimal satisfactory in terms of amenities and facilities.
February 10, 2014
Rated 5 out of 5 by patrick415 locked out
even though i was locked out of my room and was unable to sleep in that room for one night the staff was helpful.
May 13, 2013
Rated 4 out of 5 by Sotarn Well done :)
Great staff - friendly - helped me with adapters for free. Room well sized and on back street so it was quiet :)
December 12, 2011
Rated 4 out of 5 by HA300 Hotel
Staff very attentive and friendly. Room was clean , quiet and just renovated. The hotel has a great location.
September 7, 2013
Rated 5 out of 5 by ktao Great NYC hotel
Rooms are small but all reasonable rooms/hotels in NYC are small. Friendly staff. Great location in Chelsea.
February 28, 2013
Rated 5 out of 5 by Duggan Great logistics
I've stayed here for over ten years and I am extremely impressed with the GM and his staff of professions.
November 24, 2012
Rated 4 out of 5 by Yiyi Great location
The people at front desk were so nice, the location is excellent and the restaurant was also very good.
April 7, 2013
Rated 4 out of 5 by narayana This hotel has a very nice staff
The staff at the hotel is very friendly and accommodating. We liked the security system of the hotel.
August 13, 2012
Rated 5 out of 5 by Shellie Four Points Chelsea
The staff and room ere perfect!
I stay at this hotel several times through out the year.
January 15, 2014
Rated 4 out of 5 by Indo1 The hotel has great amenities.
Hotel is clean and water and coffee are free. The coffee needs a spike with a better brand.
June 11, 2013
Rated 5 out of 5 by millionm Weekend in Mew York
i have stayed here many times and always enjoy this hotel for the service and the location.
December 19, 2012
Rated 4 out of 5 by ryanthemick Perfect Mid-town Hotel
Perfect location! Great rooms with great food at the Brewhouse out front. We'll be back!
August 25, 2013
Rated 4 out of 5 by freda rooms were nice
rooms were nice, there were two of us but only ever received 1 bottle of water daily
September 5, 2012
Rated 4 out of 5 by Foster22 Good Location/Good Stay
Nice location, Nice hotel, and reasonable rates. There is no SPG recognition.
May 21, 2013
Rated 4 out of 5 by Tipper51 I love this hotel
This hotel is a gem in NYC with a great location and a supper staff.
June 29, 2012
Rated 4 out of 5 by nrojas Excellent/Acceptable
Excellent location area, Acceptable level for Sheraton average
November 30, 2013
Rated 3 out of 5 by Dex1 Eh
Feels like they have given up on making this a nice place to stay.
December 24, 2012
Rated 4 out of 5 by Jeanny Great location hotel
Excellent location near Times Square and other local attractions.
August 6, 2013
Rated 5 out of 5 by Rick Quality hotel
Good location and up to date rooms, nice staff, excellent value
April 6, 2013
Rated 5 out of 5 by JasonChicago Great hotel
I had a great time staying at this hotel.
February 6, 2014
Rated 1 out of 5 by NB1974 Should be removed from spg
Not a good hotel. Will not revisit. Will not recommend.
December 30, 2012
Rated 4 out of 5 by Roscoe1970 Great Location
Not in a tourist spot, in the heart of lower Manhattan
November 29, 2012
Rated 5 out of 5 by Nick Perfect
Great Location, and very comfortable.
March 12, 2013