Rated 4 out of 5 by OCRobert April stay 2013
Very convenient location, right next to NYC Port of Authority but not noisy. And it's only a block away from Times Square. Staffs there are very friendly and give their best efforts to accommodate. Breakfast buffet is a good deal. The one thing to improve is the efficiency of the elevator.
April 7, 2013
Rated 3 out of 5 by Nick Good location, but bad service
The location was great, but the stuff was not attentive to my needs: messed up with the deposit for incidentals, could not clearly explain the billing policies. Moreover, beds are AWEFUL there: they put some kind of plastic cover beneath sheets, felt very uncomfortable and too hot!
May 18, 2013
Rated 3 out of 5 by Scotty No Blackout Shades
So, this hotel is located in the Time Square area. I could see directly into the building next door. However, there are no blackout shades or curtains in the room. Not only was the room not private, but the lights from inside the office next door shined directly into my room (1707).
April 18, 2013
Rated 4 out of 5 by mandd77 Great Stay
Was very surprised at how well appointed the room was - very clean and comfortable. Staff was very professional - check in was quick and efficient. Nice little bar in the lobby. All in all a very nice place to stay.
August 9, 2013
Rated 5 out of 5 by Lola2 Great Hotel
Four Point is the best hotel I have ever stayed in. The room were very clean and the bed were very comfortable. The staff were very friendly and helpful. The food were very tasty. I would recommend this Hotel to all of my friends.
July 28, 2013
Rated 2 out of 5 by Graceful7 Ridiculously small rooms
My grand daughter and I had no place to put our luggage! Good thing she was small, as otherwise we would have been right on top of each other. I did not like the part of town this hotel is in. It did have interesting views, however, and was relatively quiet for the city.
January 19, 2013
Rated 5 out of 5 by MamaC Perfect place to stay for the holidays!
My daughters and I came to NYC for the Thanksgiving Day parade and to watch some Broadway Shows! This hotel was perfectly located to easily get to both. The staff was super friendly and helpful. The room was very nice by NYC hotel standards and we had a great time there!
November 28, 2012
Rated 4 out of 5 by NY2013 Noise
I was not told during check in that there was a lounge/club just above my room. I've tried to sleep for about 3 hours but the noise wouldn't let me. I had to wait till the party ended in order to sleep. It wasn't the most pleasant experience to say the least.
May 26, 2013
Rated 4 out of 5 by BATMAN THIS HOTEL HAS MUCH ALOHA
Everyone was cordial and professional.
All of needs were either solved or resolved.
I was pleased with all aspects of 4 Points from the front desk, Maj at the bar, and James at consierge's desk.
Very helpful and informative on NY and all of its' points of interest.
July 2, 2012
Rated 5 out of 5 by AmandainOttawa Overall Good Experience
My husband and I stayed at the 4P in Times Square this past Sunday and Monday. I love the SPG brand and often stay at 4P. The concierge (can't remember her name!) and Siovan at the front desk were so friendly and helpful! They both made good recommendations and made us feel at home. Two knocks against the hotel: First and foremost to note is that rooftop bar is NOT OPEN ON SUNDAY OR MONDAY!!! This was a major reason we chose this property and were extremely disappointed when we found it was closed for our entire stay and never would have guessed a hotel restaurant is closed on any day, let alone in the city that never sleeps!!!! The other little surprise was that the hotel was right next door to a parole office so when we left the hotel in the morning we walked by a long line of parolees emptying their pockets in preparation for their daily check in. But the fact that it was so close to everything was fantastic! Overall we enjoyed our stay and would probably go again. We would just make sure we didn't go on Sunday or Monday!
April 17, 2013
Rated 4 out of 5 by FCTravel Great Location, Helpful Staff
I only stayed one night, cos the wifi internet is not so stable, and its very important for me.
the hotel is well located near time square, staff are helpful, friendly.
Overall an good option for NY, for a 4 star hotel.
Rooms are a bit small, but its common in NY.
August 9, 2012
Rated 4 out of 5 by timdesaram Front Desk
The front desk receptionist who attended to us when we arrived and departed, was extremely courteous and helpful. She went out of the way to make us comfortable and was very professional and friendly.
August 5, 2013
Rated 4 out of 5 by L1987 A Simple PLeasure
I appreciate the educated and welcoming staff at this hotel. It is a beautiful place to stay but is most comforting with staff members like the ones at Midtown Four Point. It was a simple pleasure to be at this hotel. See you all soon! I can't wait to go back.
December 25, 2012
Rated 3 out of 5 by Padds616 Some improvement needed
Not recognized as a gold member or offered point bonus
Old room service menu-everything I ordered was not available "old menu" I was told
No soap in the shower (they use in-shower dispensers now)
Heat/ac is controlled by hotel, so no air or fan while sleeping
January 10, 2013
Rated 2 out of 5 by astrid Room was very small
Besides being small our room had no view...we looked at a brick wall!! The only redeeming feature was that it was close to Times Square. We did enjoy the chicken wings and Happy Hour. The neighbourhood was very seedy...parole building next door!
May 8, 2013
Rated 4 out of 5 by eric2005 Good value
The room was comfortable and attractive, if not too large. The staff were very helpful. Breakfast was included and good. Neighborhood is rather bleak with a parole center next door however it is convenient to a lot of things. Overall I was satisfied.
January 26, 2013
Rated 5 out of 5 by TokyoRon Great Staff at this Hotel
I found the staff at the Four Points Times Square to be simply amazing...They were attentive to our needs, friendly and helpful at all times. A nice haven from the rest of New York which can be a bit less friendly.
July 8, 2013
Rated 4 out of 5 by JBL16 Wonderful Staff
We went for New Years and the staff was wonderful. They were very accomodating and great with kids. The rooms are small (as are all in NY) so they were accomodating to my 15 month old running in the lobby and fitness room to get out some energy.
January 3, 2013
Rated 3 out of 5 by JP1230 The staff is very nice
The staff called, Is??, in the front desk in the hotel was very nice. He kindly helped me to move my luggage to the parking lot because I had too many stuffs.
August 12, 2013
Rated 4 out of 5 by Megan2222 Overall great stay
I agree with other reviewers that this is a small, intimate hotel. The staff was fantastic, always very helpful and pleasant. It was a convenient location for the train station, subways and seeing a show. I would definitely stay there again.
July 5, 2012
Rated 5 out of 5 by RLG1 Excellent value
Used points to stay at this location, was thoroughly pleased. Loved everything about the room and the location. I would definitely stay here again in the future.
August 9, 2013
Rated 4 out of 5 by SecretGAS This hotel has Great customer service
I was pleasantly surprised at how close the hotel was to the Times Square area. After parking the vehicle, we could walk to every place we wanted to go and did not need a taxi to get around, either!
July 16, 2013
Rated 5 out of 5 by jojo55 Great location
This hotel was just what I've become accustomed in the SPG Family. Free bottled water and internet--the rest of the SPG family should take notice!!!. Everything was perfect for my short visit to New York City. Location by far was the best.
June 30, 2012
Rated 4 out of 5 by Carlo997 Good Place to stay
My wife and I took a week long vacation, but only stayed at this Starwood Hotel for two days, unfortunately my wife's primary language is spanish and on our week long trip, none of the Starwood hotels offered a single spanish channel,
December 28, 2011
Rated 4 out of 5 by Becky47 Good location - close to subway.
We enjoyed our stay - slept well on the heavenly beds and the hotel recent updates made for comfortable rooms - small for 3 people, but we managed just fine!
August 6, 2013
Rated 4 out of 5 by Missysue Great central location
Hotel is up to date and clean it also has a great central location.
September 3, 2013
Rated 5 out of 5 by ad1234 Fantastic stay in the big apple
Loved this hotel. Easy to access location, and small boutique style of the hotel was welcoming and calming after the hustle and bustle of new York. Will stay here again!
July 29, 2013
Rated 5 out of 5 by daviator Was very pleased, overall
This is a relatively new hotel, not just a refurbishment, and it shows. Highlights, for me, included a huge abundance of power outlets throughout the room (often they are scarce as hen's teeth, but not here!) and extra space for toiletries, etc. in the bathroom.
The room was spotless and well-maintained. The bed was very comfortable, as you'd expect. The only real complaint about the room would be the sink faucet in the bathroom, which was very much form over function – it's beautiful, but not ergonomic; it's not clear how it works, and once you figure it out, you discover that you can only regulate the temperature if the water is coming out at full force. There's no way to get a slow stream of warm or hot water. This is wasteful and annoying.
Although we were there just a couple of days after Hurricane Sandy, and thus did not receive any maid service due to staff shortages, we understood the situation and felt the hotel was doing the best they could under the unusual circumstances.
We thought the location was great too. We'll absolutely stay there again.
November 4, 2012
Rated 5 out of 5 by TSpro Excellent location, excellent hotel.
Fantastic experience! Great location, cannot fault the staff at the FP Sheraton Times Square. Starwood quality at great prices.
August 13, 2013
Rated 5 out of 5 by AnneC51 Good location. nice hotel
Enjoyed our stay while in NY. Staff was friendly and most helpful with directions, area info, etc. Staff helped us arrange for a car to the airport during the busy holiday season when it' s difficult to get a cab. Thanks!
January 3, 2013