Rated 5 out of 5 by Francesca26 Good location and excellent staff
I would like to commend the entire staff in the front desk including the concierge who are very helpful. Special mention to Leon for a warm welcome when he checked us in and gave us some cupcakes too. As requested, we got a corner room with a nice city view which added to our wonderful stay at Four Points. I will definitely recommend this hotel to friends when they are in the area. Thank you.
September 29, 2013
Rated 5 out of 5 by gail100 Best place ever!
This is an awesome hotel, From the moment we walked into the door, to the moment we had to leave, the service was outstanding. I would especially like to mention Katilia (sp) for being a wonderful hostess at checkin. We wil be returning here on every Broadway show trip in the future
August 4, 2014
Rated 4 out of 5 by Bill124 Very Good Experience
First off: Kathia, who helped me at the front desk, was great. Super nice, good service, nice conversationalist, and upgraded me to a bit better room at my request. She recognized me later in the day and asked how things were. Very nice Service!
Small room, but has everything. Nice bed, great shower, smart design.
Outstanding location near Times Square, the subway and Port Authority.
March 17, 2014
Rated 2 out of 5 by Marlena Excellent customer service...... BUT
The staff and service that was provided was excellent; however, the hotel itself was not satisfactory. Everything was too small, tight or dark. The lobby is small, the bar area is small the elevators and hallways are small and dark. The air conditioner did not work properly, the sink was clogged and the bathroom was extremely small with no shelving. This simply was not a comfortable hotel
April 3, 2013
Rated 4 out of 5 by C100 Great hotel in great location
The hotel is in a very convenient location to many things. The rooms are small but furnished functionally. Very clean. Very friendly staff. We appreciated the luggage storage after we checked out. Breakfast offered a nice variety and the service was very friendly.
The only irritant were the very slow elevators but it probably can´t be helped in an old building. Everything else top notch.
September 4, 2013
Rated 5 out of 5 by Robbie74 Perfect perfect perfect
This hotel is in the perfect location, has perfect amenities, and the customer service is perfect! Being an SPG member and getting a free upgrade is one thing, but to be put in a suite when staff found out it was our anniversary is another! And to top it off, free chamapgend and chocolate covered starwberries! This will be the ONLY property I stay in anytime I visit NYC! You should too!!
June 24, 2013
Rated 5 out of 5 by Cassie52 Great Location, Welcoming Staff
This hotel is within walking distance to most of the major attractions in the city. The staff was warm and welcoming and greeted us with a smile each day. They were very accommodating in response to all our requests.
August 17, 2014
Rated 4 out of 5 by NYC2014 Overcharged - Refund was a pain
got credit card statement .. got charged twice ... had to call and spend 30 mins to get a refund ... front desk created a second reservation and called my reservation a "NO SHOW " ... never got offered any apology from the staff.
Decent pricing ... clean rooms ... didn't really get a chance to use any of the facilities ...
View of the back of an industrial building from the room ...
January 2, 2014
Rated 5 out of 5 by Marta62 Would stay again!
the staff was very friendly and willing to help.The receptionist(Siovan) was very helpful and did a great job of getting us to our room. The rooms were very clean(I always look for clean). The bathrooms were great. Shower was sooo relaxing,The pillows were so soft I felt as if I were on a cloud.Overall I would recommend this hotel. Very close to everything. Looking to stay again!
August 24, 2013
Rated 5 out of 5 by anderfan Perfect Hotel for Mother/Daughter Stay
I recently stayed here overnight with my Mom prior to going to an early taping for Anderson Cooper. This hotel was so convenient to Port Authority as it is about a half block away! Beds and pillow so comfortable!
The handles on the sink and shower in my room were a little hard to turn on. This could be a problem for someone who has a weak grip. Would definitely stay here again!
March 23, 2013
Rated 4 out of 5 by B0614 Our weekend stay at Four Points By Sheraton Midtown - Times Square
We arrived a few hours before check-in time, but the desk receptionist was kind enough to say there was a room ready for us. She even offered us complimentary cupcakes. Later, the concierge provided us with exact directions -- and a map -- to travel by subway to our destination just south of Greenwich Village. The staff were all very responsive.
June 15, 2014
Rated 4 out of 5 by ttich Early checkin was great
I have stayed at other SPG properties in NYC. I wouldn't necessarily rate the property or location better than some others. However, the people here are top-notch.
I had stayed at a friends place the night before checking in. Since I had my luggage with me I decided to stop by the hotel at 8:00am to check it. I was happily surprised that they already had my room available.
February 7, 2014
Rated 5 out of 5 by JimBarb New York Friendly
What a wonderful place. Just within blocks of everything around Times Square. We were there the week of the snow storm that shut NYC down for a day. The hotel was so accommodating the entire week. The manager takes great care of the employees......and it shows!! Thank you for a wonderful week in the Big Apple!!
PS: The late night cupcakes made the week that much better!!!!
January 27, 2014
Rated 4 out of 5 by Locke Further from Times Square than I expected
When I did a search for hotels in Times Sq., this hotel popped up. It's by no means in Times Sq., it's blocks away. Lobby is very cramped and no sense of where the line starts. Checked in and out by a girl named "Terry", she was very professional! Answered all my questions....great job!
Bed and linens were very comfortable. Bathroom very clean. Free bottled water was great!
July 15, 2013
Rated 5 out of 5 by Stephen310 Great stay
My family and I had a terrific stay. The location was incredibly convenient, and the staff was one of the most helpful I've ever encountered at a hotel -- knowledgeable, patient, energetic, and quick to go the extra mile. We highly recommend this hotel.
August 4, 2014
Rated 4 out of 5 by mtlebogirl Long summer weekend
This hotel is in an ideal location. Walkable to all theaters, but two blocks removed from the throngs of summer tourists in the streets. Staff was very attentive. I enjoyed the complimentary coffee and WSJ in the lobby bar each day, and it was great fun watching World Cup soccer with other hotel guests.
July 14, 2014
Rated 3 out of 5 by Jayboogie Location and Facilities to be considered
I thought the room relatively small. I was really annoyed with the set of the shower, the swing direction of the door coupled with how the warmest water setting came on. A situation that allowed alot of water to leak on the floor. Additionally, I didn't like being approached by clients of the New York Parole Building situated next door and in plain view out of my window.
August 19, 2012
Rated 4 out of 5 by AlleyCat Decent Room & Location for the Price
The room was small but comfortable. I am not certain that the quilt and comforter were clean; I noticed at least one spot. The location is very good - near Times Square, the Port Authority Building, and a subway hub. On the other hand, it is down the block from a Parole Office and a peep show, and unsavory characters hang out on that block and across the street at night.
January 20, 2013
Rated 4 out of 5 by canuckle Central location for modest price
Stayed one night and enjoyed my stay for the most part. I requested and received a quieter room facing downtown. Despite being in the middle of NYC, the noise was minimal. The room is your standard 4Pts but consistency in the chain at affordable prices is an important part of the chain.
The breakfast at the restaurant was very enjoyable and staff very friendly (in fact most of the staff were cheerful and helpful).
The only downfall of the hotel was the bar. They were advertising World Cup and to watch it there (the final match was on and began at 4pm). The bar did not open until 5pm and the setup took another 30 minutes (close to the end of matchplay). The selection at the bar was also pretty poor since 4Pts campaigns Best Brews promotes craft brews. What was on tap was minimal. Further, the bartender said the beer was warm, not cooled. Some beers are good at room temp, but most like their Brooklyn Brewery beer should be served at temps in their 40s.
While the overall stay was very good, the hotel should reconsider their bar setup.
August 3, 2014
Rated 3 out of 5 by Helspers Good Time to Visit NYC
Although a seasoned traveler, I have never spent a night in NYC. With that said, the location/proximity to Times Square and the Theater District is excellent. The location of the hotel is not great, but it's NYC. The rooms are small (to be expected) but well laid out. Shower pressure is OK+ and the beds/pillows are comfortable. For the price we paid, an excellent value.
January 7, 2013
Rated 5 out of 5 by umpokil Great hotel
The hotel is sooooooo great.
Its very clean and comfortable and very good location. Walking distance to time square and other streets and aves. Anyway great stay in FOUR POINTS.
August 17, 2014
Rated 4 out of 5 by benpenn NYC weekend
The hotel staff was great and in general the hotel is fine. It is not in Time square and the bathrooms are terribly small with no place to put personal items. The A/C units are a bit noisy thus the 3 star for room comfort. Staff was terrific.
August 4, 2014
Rated 3 out of 5 by BusinessTraveler44 Good location
The hotel is what I would expect from a Four Points. My room was clean. I had limited interaction with the staff but they were very nice and helpful. The big negative for me is that my room had a very loud air-conditioning unit (an under the window unit) which made it impossible for me to sleep, perhaps because the room was so small that the unit was right next to me.
October 23, 2012
Rated 4 out of 5 by Gbob47 Friendly hotel in the center of the action
Attentive and friendly staff, great rooms, and delicious cocktails! Good location not far from Times Square and half a block from a subway stop. The rooftop bar next door was a place to see and be seen. And to top it off, when you check in, they give you cupcakes!!
July 28, 2014
Rated 5 out of 5 by NYUtourists Good location luxury fixtures and furnishings
The staff accommodated us with early check in and late check out times to suit our needs.
They were very knowledgeable about the neighborhood and transit directions. Also provided extra items when in need.
August 11, 2014
Rated 5 out of 5 by Inspector64 Hotel was quiet and close to the action!
Had a wonderful time. Staff was efficient, courteous and knowledgeable. Kathia was super. She remembered our needs and took great pains to see that everything we talked about and asked for was carried out quickly and efficiently. Kudos to her for a job above and beyond!
July 26, 2014
Rated 5 out of 5 by ARCA Great Hotel!
So easy to drive in and out of town because of the location+ Parking next door- great rooms if you are out and about- which I was- Great place for short stay- excellent location- All subways within minutes- I was downtown in 15 minutes- easy to catch a cab- do not waist your time to discover the area- unless u r in NYC for the first time-I would stay there again!
August 26, 2013
Rated 3 out of 5 by cwib The staff were fabulous and helpful
The room was small. The lobby was extremely small. The location was disappointing. The "free guest buffet" was disappointing - very spicy food and not much variety. The street noise was very loud due to the location across the street from the bus garage. The location was fair but did not enjoy walking by the corrections parole office on our way to Times Square.
January 31, 2014
Rated 4 out of 5 by Margy14 Good location in the city
A good clean hotel with excellent access to transit (area buses and subways) but also walking distance to many of the main sites especially Times Square. Staff very professional and responsive to your needs.
August 9, 2014
Rated 4 out of 5 by Joan Too small....
We thought that the room was too small. We understand it is New York City but we have stayed in other properties that were better size wise. The bathroom fixtures looked cool but were horrible to work with. The sink splashed because there was no way to regulate the flow of the water. The shower was they same and reaching in to get it turned on was difficult.
April 22, 2013