Rated 5 out of 5 by Chris108 Our stay at the Sheraton, Four Points
During our stay at the Sheraton Darling Harbour, we found everything to be exceptional -the staff were professional and friendly and helpful. The environment ( Hotel lobby, breakfast and restaurant area etc) was great and it was extremely convenient to Darling Harbour.
Our room was lovely, and although there were only views of the neighbouring buildings, we expected that as we had booked city side. We did enjoy the view over the Darling Harbour from the rooftop bar, and on the Saturday night watched the fireworks, which was great.
We would definitely recommend this hotel and we plan to stay again.
June 17, 2013
Rated 2 out of 5 by photoleaders Misleading
Booked to stay based on the content of the package on offer. On arrival I had to ask for the features that were advertised in the package and was told they are subject to availability.....well i would think it there aren't any rooms left to offer this package don't sell them!!! Its simple really. On the internet the rooms looked refurbished.....well not our room. How about say that in the booking process - by the way your room is cheaper as we are putting you on a crap floor where the rooms are a dump! Totally misleading, and on check out they tried to charge us for the complimentary in house movie that was also in the package. Finally the buffet service - uncovered food - mmm no thanks!
July 16, 2013
Rated 5 out of 5 by LadyRosie01 Excellent service- once more
We have just stayed for one night in two connecting rooms. Staff courtesy, attitude and helpfulness second to none. Room service staff happily accomodated our children's variation to menu choices. Rooms very comfortable and clean. Undisturbed sleep. Thank you for your wonderful staff and hospitality.
April 20, 2014
Rated 5 out of 5 by DebRoss Awesome views..........
The room that we had overlooking Darling Harbour was lovely. We had a great view of the fireworks on the Saturday night. The comfort of the bed was great and the staff were all really helpful and friendly.
April 22, 2014
Rated 5 out of 5 by SPGConnoisseur Exceptional location and service
I've stayed at this hotel a number of times over the past few years. While spending some 200+ nights in Starwood hotels worldwide annually, I can say that this is one of the best. It's not a luxury hotel, but it is very well maintained, clean, in a great location and the staff is simply outstanding year in and year out. The bell staff, housekeeping, front desk and room service staff are some of the most helpful and friendly people working in Starwood globally. I choose this hotel over other Starwoods and non-Starwood hotels in Sydney and highly recommend it to any tourist or business traveller.
January 10, 2013
Rated 5 out of 5 by wrightontrack wonderful time
When I arrived at motel. was greeted by a very friendly staff member that directed to the check in counter, where again was greeted in a very friendly manner. we where asked if we wanted an up grade to a harbour view room for minimal charge, the room and view was excellent, went i arrived into the room i had a phone call from reception asking if all was satisfactory, I mention that the sliding door to bathroom had a terrible grinding noise, some one was there to fix it in 1/2 an hour of the complaint all the staff where very friendly and made my stay easy. had a great time with excellent views I didn't even close the blinds in the room I went to sleep to the light and sights of darling harbour
February 18, 2013
Rated 4 out of 5 by pinknail beautiful
very noisy, road, service very good. Outdoor smoke area should be moved. thanks Michael Ryan.
April 23, 2014
Rated 2 out of 5 by staggered Shrug
Sick of expensive hotels charging for internet which is slow and poor. It just means that people are all lolling round on the shabby sofas in reception to get the free 2 hours.
rooftop bar nice but not open at lunch time to take advantage of good weather. when its chilly in the evenings the heaters are there but have run out of gas so not on! Also bar not open Sunday or Monday! Staff in bar on roof most unhelpful and in lobby with a couple of exceptions. Having stayed a total of 12 days during our trip the second room was not good and the first one there was the sound of constant drilling
May 7, 2013
Rated 4 out of 5 by Michaelcielo Not bad but could improve.
Well positioned hotel on the door to Darling Harbour and the city. Newly renovated room that was small, comfortable and clean. Never used the restaurant so I cannot comment on the quality of food or service. Visited the bar on three occasions and found it to be small, understaffed and chaotic.
April 16, 2014
Rated 4 out of 5 by pasadenaprincess Positive hotel experience
Although there was a long line at check-in, it moved very quickly and the staff were super efficient and friendly. I was upgraded to a harbour view room due to my SPG membership.
The rooms are a great size, the beds very comfy and the other room facilities all good.
I used the free gym facilities and these were clean, well set out and had a good variety of machines and free weights to complete a good workout.
April 6, 2014
Rated 3 out of 5 by RichR34 Pleasant stay, balcony room not exceptional for the price
Booked deluxe harbour view room with balcony. On arrival at 2.50pm room not ready (staff commented they had 400 rooms to clean today. My cooment - isnt that usual for a large hotel?). Offered to pay an upgrade fee for higher grade room if available and was offered a premium deluxe harbour view with balcony. Room was nothing special and unclear what I paid extra for. Room not large, only one soft chair to sit and admire scenery in a balcany room designed fir 2. Was told thisis standard but staff did bring another soft chair when requested. No balcony furnitue so couldnt sit on balcony, just stand briefly and admire scenery. I would recommend booking a standard room and going out to see the scenery!!!
December 15, 2012
Rated 4 out of 5 by Kicki great Stay
Spent a little more then two weeks in this hotel in Darling Harbour Sydney. Very Good location, close to everything, Very helpful staff. Very Good beds and a surprise for the fitness center.
Breakfast not included - negative. Free internet in the lobbay - but charge in the rooms. Very strange for me coming from Europe. Haven't experienced charge for internet in Europe, US or China for MANY years.
Recommendation: Ask if a guest want the minibar filled or empty, We would have appreciated it empty as we used it as a fridge for the things be bought such as fruits and big bottles of sparkling water.
Breakfast far to expensive. The coffe was really awful by the way! You can do much better!
January 11, 2013
Rated 5 out of 5 by Mazz Excellent Position
Great position at Darling Harbour.
Walking distance to all the attractions.
Best bed & pillows!
Loved the buffet.
April 20, 2014
Rated 5 out of 5 by Funtravelers Great place to stay in Sydney
The location was great by the Darling Harbor for food, shopping and nightlife. The staff was very friendly and helpful. Comfortable place to stay.
April 19, 2014
Rated 4 out of 5 by Zonker Where are the taxis?
For a hotel to boast as being the largest in Australia, it should have better arrangements with local taxi service providers. I waited nearly 30 minutes on Sunday at midday for a taxi to the airport. Coupled with the elderly driver who finally showed up and the surface streets he took to get to SYD, I arrived for my flight with only an hour to spare. In total, from the time starting with me coming downstairs to my arrival at the airport, it was a 1 hour and 20 minutes journey.
March 24, 2014
Rated 3 out of 5 by Wanderer888 Hotel room is quite small
Got an upgrade to a harbour view room. Rather disappointed with the size of the room (compared to other hotels with similar star rating). Also when we entered the room, there was a musty smell which lingered for a while. Check in and check out was very efficient.
April 15, 2014
Rated 1 out of 5 by LuxuryTraveller Appalling!
Been staying with Sheraton all over the world for over 15 years. This experience was dreadful and I will never stay at this hotel nor would I recommend this hotel. The buffet breakfast was appalling and the worst restaurant experience I have had during my stays with Sheraton.
April 14, 2014
Rated 4 out of 5 by Suddenly30 Great Customer Service
Very pleased with the customer service from SPG staff from check-in through to check-out.
I had a business booking followed by a personal booking and without having to request it, the staff checking me in organised for me to stay in the same room for the duration of the stay.
At check-out time, I was impressed to see staff were already primed and organised to take the luggage requiring storage for the day again without having to request it. When we came back to collect at the end of the day they took it straight to a cab they hailed for us.
Very pleased with my stay at SPG. Thanks.
December 17, 2012
Rated 4 out of 5 by ejane66 No Top Sheet!
We enjoyed our stay with you. Your staff were polite friendly & professional.Our room was comfortable & well appointed. I was very surprised to find as I got into bed to be unable to find a top sheet. I thought it must have been overlooked but on inquiry I was told this was now "usual practice". I would only sleep like this if I was camping or roughing it somewhere. One of the pleasures of a hotel stay is quality fine cotton sheets. Staff quickly & happily provided a top sheet thus providing us with a comfy bed with crisp white sheets & snug white duvet. I do hope that you review this new idea as it does not befit any hotel standard. I would expect a top sheet in all and any hotel. Apart from this problem our stay was pleasant & comfortable. Thank You
February 27, 2014
Rated 5 out of 5 by FrenchieChick A Hotel that has amazing views but more importantly "HOSPITALITY
I booked the Four Points Darling Harbour for Australia Day, as I was bringing my grandson who has autism from Perth as a treat to see the fireworks. I booked the city view room for the 3 nights and asked if possible for a upgrade and explained the situation, well when we got to our room it was amazing !! On the top floor with the best views ever, we were so lucky. The Hotel staff were all so friendly, and the rooms spacious, immaculate and even though the hotel was very busy being a holiday weekend, we never had any disturbance or noise at all. I was very impressed by the level of "good people skills" that the staff showed, as it makes a huge difference to the overall hotel experience.
I would defiantly recommend this hotel.
January 28, 2014
Rated 4 out of 5 by Emmy1 Update required on mattresses
I hadn't stayed at Four Points for a number of years so I was excited to stay there again. Whilst I understand that the rooms had been upgraded, there is still something requiring attention - your mattresses.
There was actually a 'dip' on the right hand side of the bed so I was forced to alternate between the centre of the bed and left hand side. The mattress was also quite soft, so overall - not very comfortable at all unfortunately (and resulted in lower back pain).
I also believe the $7 surcharge for room service to be quite steep when other hotels charge between $3 and $5.
October 15, 2013
Rated 4 out of 5 by Scotties11 Sydney Harbour trip
We have high expectations of the Sheraton, and we would book again. The Concierge staff are excellent - they really know their stuff ! well done. Where you can certainly improve is at the reception - this needs some attention. The first thing that hits you is always the smell of fish (as there is a restaurant directly at reception). This put us off using the bar. I certainly didn't feel like a particularly valued guest. SPG didn't feel like an advantage. You gave us a room beside the lift - never the best location especially late at night.
February 20, 2014
Rated 4 out of 5 by jmbnyc Business Trip
Overall, a good value for the price. Stayed for 4 nights as part of a business trip to Sydney. The rooms are large, clean and basic. The harbor view was nice and the wifi worked well. Have stayed here many times of the years and was pleased they wifi in the rooms now and not just the lobby. The food is only thing that could be improved. The staff is extremely pleasant, helpful and do go out of their way to help. The location is great for me as it is close to work but I do like the proximity to Darling Harbor which has great restaurants.
February 21, 2014
Rated 3 out of 5 by Wally experience not inline with Gold Membership status
This room was booked by a gold member for his wife to stay for one night. The room was not a queen room (that was OK - but the twin beds made the roome very small.) I ate my lunch of ceaser salad on the floor in front of the TV as the desk was small with not a lot of room. I pack lightly for the one night and expected there to be robe in the room to use - there wasnt. I expected to be able to dry my hair in the bathroom - but the powerpoint didn't work in there, I was running late so ordered lunch in the room of a ceaser salad and didn't expect to be charged a $7 delivery fee??
February 4, 2013
Rated 4 out of 5 by Kim04 The best sleep !!!!
Wow! The most comfortable bed I've slept in!!!
Amazing friendly and helpful staff as well!!
Would definitely stay here again!
April 18, 2014
Rated 5 out of 5 by PJW0971 Great Staff, Great Room
The staff of Four Points showed that even before checkin they are there to attend to the customer or guests arriving to utilse the hotel.
On checkin the staff were extemely helpful and were even able to allow me to check in early (which was greatly appreciated due to a very early start).
The room was clean and tidy, and the bed comfortable.
I would hiighly recommend this hotel to friends and family for business or travel.
March 30, 2014
Rated 5 out of 5 by Foxylady Service and staff made our stay even more enjoyable
I would like to thank Mable from in house reservation for her wonderful customer service who helped me with my booking I had called on the Friday were I was checked in to the Season on Darling Harbour, the room that I was checked into was absolutely discussing very bad smell and dirty... I rang FourPoints and ask for in house reservations and that's when Mable came to the rescue!!! I had explain to Mable it is our 19th year Wedding Anniversary and I'm checking out of this place if she can find me a room, with out a blink she provided me with a package that was more than I could ask for... she made our weekend stay an absolute dream. Thank you Marble, also the candy sent to our room was a magic touch. thank you
March 25, 2013
Rated 4 out of 5 by FequentTraveller Above Average
I stay at the Four Points every week, having also tried out many of the others in the area. Overall it's been pretty good, indicative of good staff training and good procedures in place.
However billing has been consistently problematic, and escalations to sort this out have typically not gone that smoothly!
I see an organisation that is determined to provide consistent quality but also keep costs down very low... perhaps a little lower than they should be as very low costs do impact the quality of the experience!
March 2, 2014
Rated 4 out of 5 by Nick55555 Great location close to Darling Harbour and CBD
Hotel is in a great location, close to Darling Harbour, King Street wharf and all the attractions of that precinct. It's also right in the CBD so good for shopping as well. Staff were excellent and very pleasant. Harbour side room had nice views across Darling Harbour and the room, whilst not large was a reasonable size. The only drawback for some is lack of parking. Parking is very handy opposite but cost $104 for my two night stay. Not a big deal given it's so close but could be a factor for some. All up a good stay and I would recommend the hotel to friends.
December 30, 2013
Rated 3 out of 5 by WAtraveller Disasterous renovation
I have been an SPG member since the 80's and this ranks as disappointing a stay as we had in Moorea some years ago.
The rooms have been renovated and are poorly designed: Lighting is terrible and poorly positioned, there are few drawers to put anything, let alone clothes, the 'desk' is too close to the bed so no one can pass by without moving the chair out of the way, etc., etc. Lots of irritating niggles - a result of design for looks rather than practicality. We also had problems with the air conditioning.
The worst experience however was room service - the food was appalling and in the most part inedible. Not a one off as we tried a number of selections from the menu and ALL were well below par.
Really poor effort.
November 5, 2013