Rated 1 out of 5 by SPGmember7893 rooms are not private
the rooms in this hotel have windows facing the hallway. the shades don't cover the windows, so it's very light in your room, and bonus: people can look in!
when I requested a room transfer, even as SPG gold, there was none available. easily the worst starwood property I've stayed at.
January 31, 2014
Rated 5 out of 5 by kristinau102 Wonderful stay
Wonderful staff. Always a smile, everyone greeted me. The concierge desk was always ready to help. I was a little vexed by the bathrooms. Tight space with no fan. Made the week long stay a little cumbersome. Overall though my stay was very pleasant. The staff alone is worth the trip.
February 28, 2014
Rated 3 out of 5 by Nashville14 Good Value
I did the 5 day park, sleep and fly. The value was good for one night stay and 5 days of parking, however, the hotel feels old and run down. The outside traffic noise made it difficult to have a good nights sleep.
June 29, 2014
Rated 4 out of 5 by McGuire Nicely Renovated Rooms
Confortable bed, with nice white duvet and good pillows. Had an upgrade to a Jr suite and it was very nice. Very clean bathrooms. Like the special touch for Plat guests with excellent cookies and grapes in the evening.
Staff is very helpful. The GM has done a great job with this hotel.
October 1, 2012
Rated 4 out of 5 by Nancy111 Very comfortable hotel
Hotel is convenient being very close to LAX.
August 7, 2014
Rated 3 out of 5 by maston Front Desk Professional was the BEST !
I checked in very early Saturday morning 1 AM
I was greeted by Miss Alexis the front desk professional. Miss Alexis was warm,very friendly, and a true professional. She made me feel like I was important. Because of Miss Alexis I will stay with you guys the next time I travel to LA.
November 18, 2013
Rated 1 out of 5 Didn't Like the Hospitality Here
I am writing these review after staying 30 nights at this property. I feel the reception staff here at not so pleasant and don't inform you anything.. The internet at this property is so bad that you can't even browse a page properly.
Overall would not prefer to return here.
April 19, 2013
Rated 1 out of 5 by Rams Bad Food, Rude Staff and False advertising
We went to the restaurant for dinner and ordered soup. Menu board said corn chowder on inquiry the server said its cream of corn. We ordered the sour - It was the worst soup I have ever tasted. The server was extremely rude.
The room was advertised as free bottle service. We had a room with two queen beds and there was just 1 bottle of water and essentials to make one cup of coffee. Ridiculous. After a long walk in the sun we were extremely thirsty and asked for four bottles of water (2 per person). They refused and said they can only give two bottles.
I travel a lot this experience was the worst I ever had. As an example Lower star rating hotels trump this hotel.
Finally they messed up with my rewards account when I asked then to re-activate it. They just opened a second account and now with two accounts are associated to the same email and the system locked me out completely. Lower starred hotels are much better than this. You don't get the advertised star quality. I am never going to stay at four points.
April 23, 2013
Rated 4 out of 5 by skybird17 Great location
The room was spacious clean and the bed very comfortable. Great location at the airport with public transportation to city and beaches.
Staff very helpful. Restaurant good prices affordable.
July 2, 2014
Rated 2 out of 5 by Tom1951 Accommodations stink
The A/C didn't work. Room never got below 75 degrees even though I set thermostat at 68. Shower didn't drain well. Keep standing in a pool of water while taking a shower. Had dinner at the hotel restaurant. Food was good but service stunk. Not enough help.
April 30, 2014
Rated 4 out of 5 by redd24 Great stay experience
Great friendly staff at sign-in, very comfortable bed (king size bed), and clean room. Shuttle service to airport was on schedule. Only noted issue was lobby carpeting in need of vaccuming. Lots of small debris throughout to include driveway leading into the hotel. Thanks.
September 1, 2013
Rated 5 out of 5 by layinglow Great location and value
I found this hotel through the Loyola Marymount website and stayed there during my son's orientation. They had a great rate for parents, it's very close to campus and the bed was sooo comfy! I will definitely be using this hotel as my first choice for future campus visits.
June 18, 2012
Rated 4 out of 5 by BKed Clean and Comfortable.
Not the Four Seasons, but doesn't cost an arm and leg. Great value for money. Place was clean and comfortable, no issues.
July 22, 2014
Rated 4 out of 5 by maria62 follow -up on room requests
When I reserved a room I requested a room facing the pool courtyard. my checkin was approx. 7pm and my request was not filled because "we are full". My reservation and check in was made in a timely manner but my request for a courtyard facing room was left unfulfilled.
February 10, 2014
Rated 2 out of 5 by zippy123 front desk personnel needs to take care of business
there was about ten people waiting to check in and only one at the desk. He did not try to get help and paid no intention to the rest of us. Finally a girl looked out the door way and started to work. They acted like this was a not a big deal. Bad for a first impression.
November 19, 2013
Rated 2 out of 5 by laphx Needs drastic improvements will not be back
This was surprising to me but the walls were dirty. I had to walk through the back of the hotel by the dumpsters to get to my room from the parking lot. The bathroom was really outdated. The walls on the outside need a serious power wash. Not what I expect from Starwood.
March 27, 2013
Rated 1 out of 5 by SKB0 Carpets and interiors were filthy
The room smelled like an overdose of perfume. Water from the faucet had a bizarre egg smell. Not staying here again.
July 21, 2014
Rated 5 out of 5 by dougbe LAX July stay
Asked for a room change and was accomodated - thank you so much.
I stay there regularly and will continue to stay there.
July 20, 2014
Rated 5 out of 5 by plant5 very nice hotel. I did not stay for breakfast so cant rate food,
Very nice hotel. I didn't eat at the hotel so I can't rate the food,
July 30, 2014
Rated 2 out of 5 by Eva2011 Not up to Starwood standard
Not worth the money if paid full price, luckily I get this room by using points (but still feel wasted the points for this property). This hotel look more like a motel than a hotel. I got to the hotel by 11pm and there are so many people at the lobby waiting for check in. However, it does not take too long for me to get a room. But when I saw my room, it was at the end of the hallway, deem lighting and corner last room. I does feel a bit scary and disappointed. As the day of my arrival was the Hungry Ghost Festival (for Chinese), so it makes the room look even more scary. Although I am SPG member, but I was not given the SPG floor / SPG room. Not sure if they does have one. The shower in my room has a bit of problem, it gives us a hard time getting the shower ready for bath. They provide cheap paper cups for drinking. I would suggest a glass or ceramic cup to be more appropriate. Anyway, this hotel is not up to Starwood standard and it is really disappointed to get the room. Look for other hotel for this similar price.
September 3, 2012
Rated 5 out of 5 by Janet Consistent and convenient
we have found Starwood hotel membership to provide us with a reliable guide to good service and fair price with recognition of our membership benefits (for example, during this stay we were able to have early check-in with no added expense after an all-night flight.
March 11, 2013
Rated 4 out of 5 by Nettad Janet from UK
Great hotel, good location to the airport.
Friendly polite staff.
Stayed here before and would stay again.
Also enjoyed breakfast.
Only one minor thing, an English thing; but my husband would like a few tea bags as well as the coffee in the room.
January 3, 2013
Rated 3 out of 5 by shortcake close to airport
Fairly old but clean. Good prices. Close to airport and other cities. Staff very pleasant and helpful.
July 22, 2014
Rated 4 out of 5 by Aussiemorrisbonnette This hotel has comfortable rooms / beds
The room was great!
The bed was extraodionary!
The staff was rude when I came down to inquire where a snack vending machine was!!!
The staff was rude when I came down to inquire about free breakfast or coffee!! Sorry, but that is just the way it is!!!!!!!!!!!
January 21, 2014
Rated 5 out of 5 by Nivea Overall a good experience
I had a problem with my room keys, every time I left my room I had to stop at the front desk because my key wouldn't let me back into my room. I also had a problem getting my billing done correctly but for the most part the staff was very friendly and helpful.
June 12, 2013
Rated 5 out of 5 by Desmond0212 Convenient location
Good comfort hotel with very helpful staffs.
July 30, 2014
Rated 4 out of 5 by Holiday2013 Just a few minutes from LAX
I like staying in this hotel whenever I'm in LA as the price is good and it's located close to LAX. I also enjoy working out in their fitness room. My only complaint is having to pay for parking. But other than that I like it there and would stay again.
December 1, 2013
Rated 4 out of 5 by palmy perfect airport transition location
It is close, it is clean. The deluxe rooms are very comfortable. Good pillows! The beer selection is super and the food pretty adequate for many tastes.
The wait help are very cheery for this transient clientele ....we stay here often. It is easy.
March 12, 2014
Rated 5 out of 5 by TennisPro Excellent attention to detail
I recently stayed at this hotel and the staff really impressed me with their attention to detail. This was the first time that the down bedding was removed from my room prior to arrival! I also enjoyed the friendly staff, clean room and very comfy bed.
January 29, 2013
Rated 4 out of 5 by nana1125 Quick Stay
Had a quick stay, I usually stay here when I just have to fly in and out of LAX. most of the time hotel is wonderful, this visit, staff was very busy, and it was hard to get someone on the phone to help. But, it is still a good hotel
April 28, 2014