Rated 2 out of 5 by Bruinfan Budget Hotel at Best
Came for Holiday Bowl Game. Got great rate. Terrible looking hotel, looked like a hospital near rooms. Horrible amenities, uncomfortable beds. Ok for a quick overnight but anything longer would have been brutal
December 29, 2012
Rated 2 out of 5 by Gallego Outdated hotel
Outdated hotel and a poorly trained staff. Once upon a time this was probably a nice place to stay, but that was probably over a decade ago. The again what do I know since I only spend 275 days per in a hotel.
May 24, 2013
Rated 5 out of 5 by CarlKay This hotel has excellent service and the employees are very helpful.
My family were very happy that we stayed at Four Points Hotel. The employees were very helpful and the service in the restaurant was excellent. Our sleeping rooms were very clean and and smell very good.
April 22, 2013
Rated 3 out of 5 by Rachel11 Lost Property
I called several times to check on an item left in the room. I was assured they would ask the cleaning crew. Never heard back. I called again and again with the same response and never did get an answer.
April 3, 2013
Rated 1 out of 5 by Blissful A Bed Made Without Sheets!! Epic Fail!
We stayed here for 3 nights redeeming loyalty points.
The good news is that the hotel was quiet.... The rooms were Very empty during a weekend despite an MMA Fight event that was being held there that weekend.
Checkin was fast and friendly. I was greeted as a loyalty member. Our room overlooked the pool area. Parking was plentiful.
On the morning after our first night, our room was made up.... Partially! No washcloths were stocked and the empty styrofoam cups we used for in-room coffee were left behind as well as some of the garbage cans were not emptied. We called to get the washcloths restocked but let the rest go.
I slept terrible that night and didn't figure out why until the morning. I pulled the blankets of the bed back and discovered that our bed was MISSING A BOTTOM SHEET on the lower part of out bed so our feet were rubbing on the scratchy mattress pad and naked mattress!!! Unbelievable!!! At noon we went to the front desk and calmly discussed this face to face with the Director of Housekeeping. I showed him the photos I took demonstrating what we discovered. We also then reported the partial room cleaning we received the day before. He was very embarrassed and said he would send someone right up to fix these issues.
We returned to the hotel at 8pm that evening. Upon entering the room we discovered THE ROOM HAD NOT BEEN MADEUP from reporting it 8 hours earlier (but the cash gratuity we left in the room for housekeeping was gone!!!). We went back to the front desk. The same director of Housekeeping was still working. We calmly told him that our room STILL hadn't had service and that we were, of course, STILL MISSING SHEETS on the bed! Appalling! This time he sent housekeeping up immediate and fixed the problem. Unacceptable service. Absolutely nothing was done to compensate us for this horrible treatment. What a waste of loyalty pints this was. It was the worst Four Points I have ever seen! Even the apology by the director was obviously meaningless because nothing was done to fix the problem over an 8 hour span of time.
Additionally, the hall near the elevator was leaking water from the light fixture and a garbage can was catching the water. It was not raining that weekend so somewhere there was a profound leak that was in the electrical system. Dangerous.
One more annoying thing; one of 2 elevators was out of order for 3 days. Employees shared how they have gotten stuck in those elevators before....
Summary: poor housekeeping, poor management, dangerous lack of maintenance, and unprofessional, loose-lipped employees that air the nasty secrets of this hotel.
March 6, 2014
Rated 3 out of 5 by Lily55 This hotel has a very friendly staff
When I do business in San Diego, this is a convenient hotel because of its location. The staff is very friendly and accommodating. The room could use some updating, but the bed was comfortable.
September 10, 2013
Rated 4 out of 5 by Jay57 Disappointing upgrade room
Although it was helpful to have 2 restrooms,
the low toilets, out of date high lav counters, mismatched furniture all contributed to a feeling of being in a room/suite forgotten in time by the hotel.
April 27, 2013
Rated 3 out of 5 by SanDiegoVistor13 SD Four Points
I would rate this hotel as a average at best, we were asked to leave the hotel bar at 10:36, and room had issues, drain clogged, sink stunk, maid forgot towels one day, to high maintenance for me!!
May 18, 2013
Rated 5 out of 5 by ynpfam Awesome Hotel!
The location of Hotel is within 10 minutes of sea world, old san diego, and mall. The front desk staff was courteous and very helpful. I would not hesitate booking another stay with this hotel.
August 6, 2013
Rated 1 out of 5 by Amy77 not recommended especially for business travellers
Room & bathroom are small according to american standard
No broadband connection throughout stay for 6 nights despite technicians trying to fix the problem the 1st 2 nights.
poor shuttle service
December 17, 2011
Rated 3 out of 5 by ElleBelle This hotel needs some work
The breakfast is basically a continental breakfast, which is usually free at hotels. It's not worth $14.
We were on the 3rd floor which was very hot and we could never get our room to cool off.
June 3, 2013
Rated 3 out of 5 by stringplayer Great Location!
Room was clean, cheerful, comfortable and quiet. Lovely outdoor property and spacious interiors. Great location with access to many freeways and major attractions all less than 15 minutes away!
February 24, 2013
Rated 3 out of 5 by Kel47 Four Points Sheraton, San Diego
Hotel rooms are small and dated, need to be renovated. The bathroom was extremely small, but clean. Shower had great water pressure which is a great plus for me. The beds are very comfortable.
March 20, 2013
Rated 3 out of 5 by 42n2 Pavillon
attended an event at the pavilion. very bad acoustic and wall paneling at the ceiling were missing. it seems the air-conditioning are not working and the food (meat) served were cold and hard.
July 25, 2012
Rated 5 out of 5 by Pdubb This hotel has great services
From the time I enter the hotel. I was greeted and treated with much care. The room was very clean and sound proof. Just what I needed for a good nights rest. Next time I will stay longer
January 3, 2013
Rated 4 out of 5 by zwicked New Year's Stay 2013
The front desk staff and room staff were very friendly. The made to order omelettes were yummy and the dining room staff were attentive as well. Had a great time. I would stay here again.
January 3, 2013
Rated 4 out of 5 by bret420 great location
very friendly staff, most things were in great condition, if u want the green points u have to keep asking for them unfortunately, nice pool area, overall a nice experience
October 4, 2013
Rated 4 out of 5 by JJ77 Service and Staff
The service when I spoke with the reservations center was excellent. The excellent service continued with the front desk staff who were helpful, accommodating, personable and friendly.
July 15, 2012
Rated 3 out of 5 by passingthru reasonable
Overall this hotel served my basic needs. Nothing fancy but good value for price. Staff was pleasant and helpful, rooms were okay. Restaurant & room service choices somewhat lacking.
January 24, 2013
Rated 1 out of 5 by Manju Dirty room & billing issues
Dried pee in the restroom and the mattress was not even. Oh and dont let me forget my billing issue. I was overcharged for this bad experience!!! And now Im fighting the charges
August 12, 2012
Rated 2 out of 5 by NoTowelForYou Towel Mind Games
I stayed Labor Day weekend on points to get out of the Phoenix heat and the room was nicely renovated but we needed some towels for the beach and therefore took the room towels. We asked housekeeping for additional towels, that way maybe we wouldn't have to use the damp towels we just showered with and were told flat out no. We returned that evening to find the room made but no towels were replaced. It was as if the lack of towels in the room signaled that we would not need fresh towels the remainder of our trip. I went to the housekeepers out in the hall and asked them for more towels because we had to jump in the shower and head out to dinner. They said they'd come by in 5 mins with more towels even though there were clean towels staring me in the face on the cart. 20 mins later I went to the front desk to complain, they sent up towels 10 mins later. These are not 300 thread count Egyptian cotton towels, I doubt a cheaper towel could be found in the western hemisphere, just let the guests take towels when and where we please and don't monitor our towel usage and make people late while we wait for our towel rations.
September 3, 2013
Rated 5 out of 5 by Joan High class hotel at economical price
We stayed at the hotel for one night and found it of superior quality. I would definitely recommend it. It was clean, cost effective, comfortable bed, had nice pool area.
April 29, 2013
Rated 4 out of 5 by Ofttraveler Hotel met my needs
I was looking for a location near Sea World where I could use my points. This hotel met those needs and I could get the maximum number of nights for the points I used.
July 29, 2013
Rated 5 out of 5 by keri Great stay!
This hotel was a great value with an excellent location. The staff was friendly & helpful and the pool and grounds were very nice. The free shuttle was very convenient.
July 15, 2012
Rated 5 out of 5 by bob2013 Beautiful facility
This hotel is very nice. The rooms are great and the entire facility is very nice.
There were some loud young people at the pool late at night but otherwise all good.
May 20, 2013
Rated 1 out of 5 by chocho The hotel needs a lot of improvement
The room was not clean, the air conditioning did not work. There was not adequate, if any, air conditioning in the common areas. Cafe and bar services below standard.
September 4, 2012
Rated 4 out of 5 by moo2311 Girls night out
Had great stay at the Hotel. The club downstairs gave us another option for our night out. I wish they had grills on the premise. Would have made for a nice cookout.
October 3, 2012
Rated 5 out of 5 by momofthegroom Excellent as always
I had my son's wedding reception at this hotel last year and fell in love with it. The staff is amazing! Every time I travel to see my son inSan Diego, I stay here.
May 13, 2013
Rated 5 out of 5 by Jeff First time stay
The staff was great, especially appreciated front desk supervisor Arturo, excellent service! The staff in the breakfast area was also very friendly and helpful!
May 20, 2013
Rated 4 out of 5 by Beau Great value and service
The Four Points San Diego on Aero Drive provides consistent good price value, friendly and ackowledging staff and a surprisingly fine menu.
I recommend it.
November 19, 2012