Rated 4 out of 5 by Atinoco Service was outstanding!
You expect for service to wow you but not always do you get it. This hotel did it. The staff was friendly, warm and cordial- from the front desk, concierge and restaurant. The service was a Wow! More than some 5 star hotels.
June 25, 2013
Rated 3 out of 5 by LDM1961 Not a great experience
Took far to long to check in hotel (30 minutes). When I finally got my room it was 2 double beds when my reservation was for a king. Had to go back downstairs. Front desk manager told me he woiuld "upgrade" me for free. Got to new room and I could not tell what the upgrade was. Got a King bed but room size was smaller. Then when I checked out I noticed my room charge was $30/night more than what my reservation stated. So I guess I did get charged extra. Will never return.
June 13, 2013
Rated 5 out of 5 by Nivea Overall a good experience
I had a problem with my room keys, every time I left my room I had to stop at the front desk because my key wouldn't let me back into my room. I also had a problem getting my billing done correctly but for the most part the staff was very friendly and helpful.
June 12, 2013
Rated 1 out of 5 by Unhappy The hotel is not what we expected
We had an uncomfortable situation regarding the breakfast. When we arrived to the front desk they did not have us for Free Breakfast. The room was very noisy due to the air conditioner. We were there for 3 days and our room was not made up on the 2nd day (very uncomfortable). Parking was full/not available we had to park outside the hotel. My stay at the hotel was MISERABLE.
June 10, 2013
Rated 4 out of 5 by NEric Good value for money.
There is no refrigerater in the room, and some of their room types only have windows faced the corridor. Besides, the staffs are friendly and the price is good.
June 9, 2013
Rated 3 out of 5 by Betty This hotel was too cold.
The lobby and the room (without the ability to change the temp) were both freezing. We woke with sore throats each night we stayed. The breakfast restaurant and buffet were not that great for the price. However, having in-room and lobby wifi were nice, but having to pay to print out boarding passes kind of stinks.
June 8, 2013
Rated 4 out of 5 by Dorean older but served its purpose
Good stay, a little older and smelled of cigerettes.
June 3, 2013
Rated 4 out of 5 by Piegee A
Fine for rental car and airport access.
June 3, 2013
Rated 3 out of 5 by Virginia nice Staff -Adequate accommodations
We stayed here one night before an early flight. It met our needs. It is shop worn and kind of a "no frills" hotel but was ok for 1 night. The bed was very comfortable and the restaurant within the hotel had a good dinner. The front desk staff was friendly. I like the free bottle of water, the fridge in the room and coffee and USA TODAY paper. We would stay there again for an early flight and convenient to be able to leave our car there for a week while we're away.
June 1, 2013
Rated 5 out of 5 by Bonton great stay
this hotel was close to the airport and all the staff were very friendly and helfpful. the room was clean and spacious would definately stay again next time in LA
May 30, 2013
Rated 3 out of 5 by cloudfarm It is good if you want to be close to the airport
The hotel overall is good. However, several aspects make me feeling very disappointed. 1. The floor staff cannot communicate with fluent English. We asked for an extern cover set but the floor staff does not understand what we were talking about.
2. The floor staff knocked the floor at 8am in the morning.... We did not ask for a morning call.
3. Most hotels at that area provide free parking and free brakfast. It is a little disappointed that neither is provided at this location.
May 28, 2013
Rated 3 out of 5 by robinbirdnm Convenient, but service not so great
Very convenient to LAX. We had an extremely early flight on a Monday morning, so we dropped off our rental car on Sunday night and headed to this hotel. We realized that we only had decaf coffee in the room at about 9:30 PM. I called the front desk twice and then went downstairs and still could not get a packet of real coffee. Maddening!
May 27, 2013
Rated 4 out of 5 by Sandys great value hotel
I have stayed at this hotel numerous times and will stay here again. The only reason my over view is not 5 starts is that it isn't a 5 star hotel, but for the price and value the hotel is awesome and very convenient. Parking is very expensive and that would be my only negative. The staff is awesome.
May 27, 2013
Rated 4 out of 5 by Lynn Good location
Perfect for airport convenience. Great happy hour too!
May 25, 2013
Rated 4 out of 5 by usc13 This hotel is bright and airy
Nice lobby and staff. I used the fitness center, nice equipment. Coffee bar in the morning is very good with coffee and pastry, even though I have to pay extra.
May 25, 2013
Rated 1 out of 5 by kaibo loud and noisey
room too noisey awful parking poor food this should not be a SPG hotel
May 25, 2013
Rated 5 out of 5 by Jacksgrandpa Great place to spend the night prior to a early morning fligh!
This the second time my wife and I stayed here before an early morning flight to Washington DC. The facilities are great, staff friendly, dinning room offers lots of options and 7 days free parking make this a great option for us. We live on central coast 3 hors away on a good day with little traffic which precludes an early morning flight because of time constraints.
May 23, 2013
Rated 3 out of 5 by Alice62 ok
room had a smell the linens were not fresh pillows ,smelled stail the bathroom towels were so rough not happy at all
May 20, 2013
Rated 4 out of 5 by Piney Dorsey Class of 1968 45th Reunion
Excellent value for the money. Staff were great. Buffet night of the event outstanding.
Restaurant for breakfast good service, food decent, but cost of OJ high. Need to over beef or turkey sausagne
May 20, 2013
Rated 3 out of 5 by Birdie This hotel needs more attention
I've enjoyed the hospitality of Four Points Sheraton at LAX several times in the past. However, this stay didn't live up to all my expectations. My room was not really ready for an occupant as the temperature in the room was 90 degrees. I was too tired from traveling to ask for a different room. I simply turned on the AC & hoped it would cool down fast. The temp in the room was never comfortable either too cold or too hot. I should have gotten another room. To add to my discomfort the coffee maker malfunctioned and only half the coffee made it into the cup the rest went all over the tray & top of the refrigerator. Disappointing & not like my other visits. The hotel is good but the staff needs to pay more attention to details.
May 19, 2013
Rated 4 out of 5 by Jaydeep Worst Hotel Shuttle Service
I had a worst shuttle service experience with Four points at 9750 Airport Blvd. I landed in LAX airport at 9:45 PM PST on 05/16 and called your front desk and they said it is in every 15 min. Waited till 10:45 and no shuttle and then called your front desk they said it is on its way. At 11:15 PM Called them and asked them the status and your associates told me “Don’t yell at us” we don’t know but it will come. What a customer service!!!!! . After another 30 min took a cab and finally went to the hotel at 12:03 AM and told the fact and your associate told me “We apologies for any inconvenience” very easy to say and all issues are gone with this comment. As you manager you better look into your service.
May 18, 2013
Rated 4 out of 5 by KB228 Great Hotel Near LAX
This hotel has a great staff. They will go out of their way to accomodate your requests. The rooms are comfortable and there are two restaurants which serve decent food. The hotel has a shuttle to the airport every fifteen minutes. It's a great place to stay and the price is more than reasonable.
May 17, 2013
Rated 4 out of 5 by Cindy Staff is very accommodating
The staff was excellent. The only areas of improvement are: the carpet in room 610 had a spot. There were no wash cloths in the bathroom and only one bar of soap. I recommend putting two bars of soap in the bathroom.
May 17, 2013
Rated 5 out of 5 by screenwriter13 Exceptional Staff
The hotel was modern, clean and very comfortable. The room and bathroom was clean and comfortable. The staff was exceptional. From the front desk to the maid service, the staff went above and beyond to ensure my stay was perfect, and it was. I needed a car service while in LA, I called the hotel before my trip to see if they could recommend someone. Jess took the dates and times I needed the service, found the best rates and took care of all the details. The car service he set up for me was also perfect. Dinning was very nice as well. I will stay here my next trip to LA and highly recommend.
May 16, 2013
Rated 4 out of 5 by April Exceeded Expectations
Great service in the hotel; friendly staff; very good price; great location in proximinty to airport!
May 13, 2013
Rated 3 out of 5 by AL75 AIRPORT OVERNITE
EVEN THOU WE DID NOT ARRIVE TILL AFTER 5PM OUR ROOM WAS STILL NOT READY?? WE HAD A SENIOR AND CHILDREN....DINING WAS PRICEY....DID NOT KNOW WATER WAS FREE....WE HAVE SPG GOLD CLUB FOR MANY YEARS...THIS WAS NOT A GOOD CHOICE .....VERY NOISY
May 7, 2013
Rated 3 out of 5 by del13 staff was excellant
The staff was wonderful, the room was not what I am used to from SPG. Paying for parking is annoying. I have stayed at other SPG hotels I am a huge fan and promote to anyone I talk to. Only the hotels in CA charge up to $20 a day for parking. That is a little disappointing the customers are stuck we have to pay it or leave and lose money/points for the room.
May 6, 2013
Rated 4 out of 5 by Maureen276 Great hotel and wonderful staff
Coming to this hotel is like coming home. Friendly and accomodating staff. Warm and comfortable environment.
May 5, 2013
Rated 4 out of 5 by Craig One night stay
I am in LA for one night. The staf was good, while not super energetic or polite, they did their job. My only concern was the Lodge Net function in the room. It did not work at all. No movies no early check out, no explanation.
Having said that the staff was polite and the hotel is super convenient.
May 5, 2013
Rated 2 out of 5 by Anne Not happy
Everyone was friendly. The breakfast was good. The room needed major updating. Bed cover looked old, along with the furiture.
Air conditioner was so loud couldn't watch TV.
May 5, 2013