Rated 5 out of 5 by AntonChad 13th night in 2012
I just spent my 13th night of 2012 at the LAX 4-Points. I know I can rely on the staff to greet me and the room to be spotless and quiet. I will be back many times again next year.
December 25, 2012
Rated 4 out of 5 by WineAdvisoryGroup Reasonable Option for LAX
If you're going Starwood, this place is fine. Better than I expected. What they lack in the physical plant they make up with excellent service. Good option when the price is right.
April 7, 2013
Rated 4 out of 5 by Happier A great stay
We were in town for a conference and the Four Points served our needs well.
March 17, 2014
Rated 3 out of 5 by randkim Room was musty and old
Room smell was musty and needs to be updated as linens and furniture were old. Very noisy in the hallways as other guests would walk by. The hallway echos everytime a door shuts.
September 27, 2012
Rated 3 out of 5 by Mark60640 Stinky Towels and Garbage
Half of my towels smelled like mildew. On the wardrobe shelf there was a pile of the precious guest's dry cleaning debris. SOmeone needs to work with housekeeping on these items.
January 28, 2013
Rated 2 out of 5 by Weebit Slow service, poor selection of food
The check in was painfully slow.
The food selection and quality left a lot of room for improvement.
The elevators were extremely slow, and bounced significantly upon stopping.
August 11, 2013
Rated 4 out of 5 by johnW Last Week
Everything was positive except they failed to clean my room on 3/6/13. I was surprised to walk in my room at night and find it exactly the same way when had left in the morning.
March 11, 2013
Rated 4 out of 5 by AB2014 Four Points Sheraton
My room at the Four Points Sheraton was spacious and clean. The staff was friendly and took care of requests expediently.
February 20, 2014
Rated 1 out of 5 by jaxjacket A review
Room was clean, bed comfortable. Restaurant was good. SPG gold status rewarded with credit at the restaurant. Parking was a bit pricey though. Very convenient to airport
November 25, 2013
Rated 5 out of 5 by Liza726 Nice stay
Only stayed for a couple hrs due to a family member in the hospital, however, the room was clean, the staff was helpful and i will more than likely book at this hotel again.
October 24, 2012
Rated 4 out of 5 by Andy Loved The Experience
Comfortable, great service, clean and good location. Beds and pillows were very comfortable! Wish Comfort restaurant had more variety for dinner (meat wise) for the buffet .
February 8, 2013
Rated 2 out of 5 by improve1 really?
This hotel shows a very deceptive picture in their advertisement. This hotel needs a lot of improvements.
February 26, 2014
Rated 4 out of 5 by kooo Hotel has great staff
Juan is aways just great but all the others from the concerage to front desk are also all just very nice and helpful.
February 17, 2014
Rated 4 out of 5 by ElmerOfYosemite Nice hotel
$12 self parking fee was most annoying. I try to avoid hotels with parking fees. It seems innately evil, like the hotel is trying to suck out your very last dollar.
June 30, 2012
Rated 5 out of 5 by Coleman95 Recent Stay
Great... Highly Recommend, Resturants onsite were great,
March 16, 2014
Rated 3 out of 5 by TNnVA It was ok
Starting off with my check in as a Platinum SPG member I was told no rooms were available and would not be for about 2-3 hours. 1 room did open up within minutes but the location was HORRID. Directly around the corner from the elevators and directly above the Main Lobby entrance of the hotel on the 3rd floor. This hotel is showing its age quickly, the "updated" rooms in the West Tower are ok. the bathrooms are very small and the tub drained very slowly so I was standing in water while taking a shower.
I did dine at the "Best Brews" restaurant in the hotel. The Bartender was a soft spoken polite lady who seemed to be just getting her bartender feet under her. She was prompt with service. However as the area began to get a little busy the Bar Manager began working behind the bar also and whenever the Lady who was helping me at first would do something he didn't like he would correct her and ridicule her right there in front of the patrons at the bar, VERY UNPROFESSIONAL. He was not approachable or polite to speak with either as I attempted this. I have worked in the Bar/Restaurant/Sales business for years and this guy does not belong there with his attitude. After I paid for my $16 mediocre hamburger and $14 for 2 12oz drafts I made my way to my room to relax as I had a 0600 flight the next morning.
around 2300 I was awaken to people running up and down the hall way, yelling and screaming. I called the front desk and informed them what was going on. Within 15 minutes it stopped, so I thought. Come to find out the noise continued to outside the front lobby door area, directly below my room. I called back down to the front desk and was told "we removed the noise from your floor, we cant remove them from the hotel, at least they are outside now have a good night" finally at 0300 the next morning it stopped I feel asleep and my alarm woke me at 0330, great for a cross country flight. I went to the front desk and checked out and inform the front desk staff what happened it almost seemed I got a "whatever" reaction. Hotel shuttle due to run every 15-20, that needs to change to more like 45min. I understand their is currently route/construction times at LAX right now but at 0400 I highly doubt it should take 45 min for a shuttle to stop at 2 hotels and go 2 miles to the terminals.
The last time I Stayed at this property was June 2012 and now I remember why it was so long.
May 19, 2014
Rated 4 out of 5 by usc13 This hotel is bright and airy
Nice lobby and staff. I used the fitness center, nice equipment. Coffee bar in the morning is very good with coffee and pastry, even though I have to pay extra.
May 25, 2013
Rated 4 out of 5 by NEric Good value for money.
There is no refrigerater in the room, and some of their room types only have windows faced the corridor. Besides, the staffs are friendly and the price is good.
June 9, 2013
Rated 3 out of 5 by RickFR57 Just a night before my flight home.
Location to the airport is great. My check-in went very smooth. But its time to start the upgrade of the rooms. It's time.
January 31, 2014
Rated 5 out of 5 by DaveWave Great night's rest
Very comfortable beds, free upgrade to double queen deluxe room, quiet and clean.
Wonderful welcome from fellow Louisiana roots Californian. Fantastic rate!
June 12, 2012
Rated 5 out of 5 by 4Fields A good LAX hotel
Close to the airport, convenient shuttle, good restaurant (a bit pricey though) and nice pool.
Comfortable to stay at and friendly. What more do you want?
December 11, 2012
Rated 4 out of 5 by Lil21 This hotel is a great place to stay.
I enjoyed my stay at this hotel. It was close to the Airport, shuttle service to and from the Airport. They provided courteous service with my baggages.
April 16, 2013
Rated 3 out of 5 by nickwiz Good for a night
A perfectly alright place to stay for a night before your flight.
March 4, 2014
Rated 4 out of 5 by 96766 Bed
This was the BEST hotel bed and pillows experience I have EVER HAD!
March 2, 2014
Rated 4 out of 5 by JMK3 Solid Airport Hotel
A solid airport hotel for a quick stay. Quiet room, no airport noise. Aircon fan a little noisy. Good for a quick overnight before an early flight
August 19, 2012
Rated 4 out of 5 by Lady2 Great Early Departure Stayover
Very good location! Only 5 min from airport. Room was extremely quiet and clean. Really liked vegetarian options at the restaurant. Thank you!!!!
July 29, 2013
Rated 3 out of 5 by Bananagrams11 Not the Four Points quality I was expecting...
This hotel is old, the lobby has been updated but the rooms haven't (paint chipping, dirty carpet, outdated fixtures etc...) The walls are very thin and you can hear your neighbors conversations. The room we stayed in was on a long corridor with an exit door at the end where people would come through and slam the door late at night.
We ate at the restaurant and were appalled by the terrible service. The waiter was from overseas and clearly had no idea about American dining, etiquette and good service. When he came to take our order he said "what do you want?" He had no idea about the meals on the menu, asked for our drink orders after he took the order for entrees, not friendly at all and very slow. The staff definitely need more training. The food was mediocre, I wouldn't eat there again...
I have a feeling if you are a Starwood Preferred Member, you will get a room upgrade, freebies, great service...for all others, they don't really care about you.
Overall, the convenience of their park and fly package was the best thing about this hotel and the only reason why we stayed there...Will look for somewhere else next time we fly from LAX...
July 24, 2012
Rated 5 out of 5 by LinaLou Hotel clean and staff very helpful and pleasant.
I like to return here because of the atmosphere. Everyone is helpful and pleasant. The location is close to the Airport, yet it is a quiet area.
September 1, 2012
Rated 4 out of 5 by woody20 Staff were awesome
Room service was excellent. Food was prepared and delivered to specifications. The front desk staff was very helpful in moving around our room.
October 29, 2012
Rated 5 out of 5 by Joy43 The hotel has great features
Nice size room, frigerator in the room and the beds are wonderful. Need some more lighting in the bedroom area.
January 21, 2014