Rated 5 out of 5 by TennisPro Great Overall Value!
This is my new first choice among LAX airport hotels, including the more expensive properties. The staff was very friendly, and the bed and sheets were dreamy! I had never been to a Four Points, and I kindof expected a semi-crappy low-budget experience, but I got a great experience for a budget price instead!
January 28, 2013
Rated 1 out of 5 by spg2013 worse stay in years
i was told i would get a quiet room, i asked for a quiet floor. while people cannot necessarily be controlled, security should be concerned about disturbance after dark. i called the front desk waited on hold; called back waited longer on hold then hung up had to get up after being woke up and couldnt get back to sleep anyway because of hall noise, (singing loudly) wall noise, etc.; got dressed went down stairs to ask for a different room; nearly midnight now and by the time i switched rooms was wide awake and had the hard task of trying to get back to sleep.
January 27, 2013
Rated 4 out of 5 by Travelingduo Great airport hotel
Met all my expectations for a Four Points Sheraton. Exceeded my expectations for an airport hotel. Staff was friendly and helpful.
January 26, 2013
Rated 4 out of 5 by Forensic21 Great Airport Location.
For excellent access, convenience, and overall high standards I would recommend this hotel.
January 24, 2013
Rated 5 out of 5 by Diane492 Hotel staff is the greatest!
The hotel staff is the friendliest & most attentiveof all the hotels I have visited in a very long time! Keep up the good work staff, it is much appreciated! I can't say enough good things about them! Everything else was way more than we had expected from a "moderate" hotel; it was more like a junior five star hotel.
January 24, 2013
Rated 4 out of 5 by Deefraz Clean rooms
Very clean rooms. Room was small but manageable. SOME of the staff was a little stuck up and unfriendly.
January 21, 2013
Rated 5 out of 5 by mel68 airport dream
We loved our stay. The shuttle was excellent with suitcase help. Greeted with cookies and speedy service. Room was immaculate and all that was needed was there. It was quiet and our s3v3n hours there were relaxing. Very nice restaurant open til late hours and we could watch our football game on the several tvs. WOW.
January 20, 2013
Rated 5 out of 5 by TRAVELGURU1 GREAT STAY AND STAFF
MY FIRST CHOICE WHEN STAYING IN LA ON Business is the Sheraton Four Points LAX. They always meet my needs and requestes. and go out of their way to make sure that I'm well taken care of.. Which I'm always.
January 19, 2013
Rated 2 out of 5 by Jackie27Jackie27 Great staff, but,
Tub was clogged, wallpaper peeled with mold, and the worst of all, beds were tilted and I could not sleep well. One side of the bed was so high that I first thought there was something under it, but it was just the mattress having uneven thickness.
Staff were quick, professional, and simply excellent.
January 19, 2013
Rated 5 out of 5 by Demonfan Great value near LAX
I only stayed for one day, but found the room to be extremely comfortable, and quiet.
The hotel staff were extremely helpful.
And I thought that the hotel provided great value for money.
January 16, 2013
Rated 5 out of 5 by Smith66 Excellent overnight
Arrived late and left early. Slept well.
January 15, 2013
Rated 3 out of 5 by ccardoso When you reserve it! It's not an upgrade!
So we got there 20 minutes before check in time so we were told to wait for the deluxe queen double we reserved or if we wanted to they could put us in a different room. We said no we will wait for our room. 20 minutes later we are assigned a room on the 6th floor where it seemed like the floor just did not belong compared to the rest of the hotel. I open the door and disgusted with the room for starters its not what I reserved it was a standard full double not the queen beds. Called the front desk and asked to please give us the room I reserved. They said oh my apologies there is room next door with queen beds, I responded no, please move me to another floor according to theffront desk they were going to "upgrade" me it took an hour and a half which felt forever with two kids to finally get the room I reserved. I am so serious when I say that some sections. Or wings to this hotel look like you are at two different hotels a crappy one and a nice one. The room that I ended up in was like night and day compared to the first room they put me in. Once that was fixed my stay was good, the breakfast buffet is enough to get the day started, housekeepin was great at keeping everything clean and even put some flowers in received in water for me. Once everything was Settled we did have a good stay.
January 15, 2013
Rated 4 out of 5 by C0827 Smile = Sunshine of California!
Front desk was very friendly. I had a great experience with this hotel.
Great beer and bar! Breakfast: I wish they have more selections such as berries for the fruit and more varieties for the breakfast bar.
However, the waitress was very friendly and I love the way how she provides the service.
The front desk lady truly reflects the sunshine of the California!!
January 13, 2013
Rated 4 out of 5 by Fi0na Excellent staff and comfortable rooms
Had an excellent check in and check out experience, very friendly and helpful staff everywhere except at breakfast. We said it was included in our room rate and was abruptly told to 'get a voucher'. Airport shuttle driver was brilliant in both directions, very helpful with luggage. Was great to have the guest laundy facility. The 24 hour checkout service is fantastic and much appreciated. Restaurant menu needs more options for dinner. Overall a great stay and I would return.
January 10, 2013
Rated 5 out of 5 by FrugalAsianMan A stellar experience beyond expectations
The Four Points at LAX was by far one of my favorite stays at any Starwood property in California because of not only the service but the superior quality of the facility.
Everything about the Four Points at LAX was modern, clean, and beautiful. It was like having my own personal, yet very professional, oasis in the middle of a hectic city. My room was perfectly done--a very spacious King sized room--and the lobby lounge was gorgeous and filled with seating for guests, as well as a couple of computers for internet access.
Wifi is readily available throughout the hotel, and the staff was always friendly when I approached them.
The location for the hotel is right across the street from LAX, so you could even walk to the hotel if you really wanted to.
I also had the opportunity to try out their in-house restaurant on the first floor. I have to say that the food was delicious and very impressive for hotel food. Even the fries were tasty.
The biggest downside about this location is their high parking fee of $19 per day for hotel guests. (In-and-out privileges included, of course.) That high fee makes me think twice about booking a stay at this location, unfortunately.
Overall though, I would definitely recommend this hotel if you are looking for a stay in the LAX area.
January 9, 2013
Rated 3 out of 5 by SMF1967 This hotel is a good price/value
I've stayed here before and am generally pleased with the price/value I received. This particular stay was a bit sub-par given my room's thermometer wasn't working properly so any attempt to heat the room only made the room cooler. Upon waking in the middle of the night it was 60 degrees with the heat on high and thermometer set at 70. We called to let the staff know, but didn't want anyone in the room at that hour and assumed it would be dealt with after we left. Given I spent a suite night award, this was clearly disappointing to be uncomfortable all night.
January 4, 2013
Rated 4 out of 5 by Nettad Janet from UK
Great hotel, good location to the airport.
Friendly polite staff.
Stayed here before and would stay again.
Also enjoyed breakfast.
Only one minor thing, an English thing; but my husband would like a few tea bags as well as the coffee in the room.
January 3, 2013
Rated 5 out of 5 by AntonChad 13th night in 2012
I just spent my 13th night of 2012 at the LAX 4-Points. I know I can rely on the staff to greet me and the room to be spotless and quiet. I will be back many times again next year.
December 25, 2012
Rated 5 out of 5 by douglas21 wonderful!!
flight rerouted and we had the spend Dec 23 in LA, Four Points was recommended by airlines and they picked us up at airport.
had a very quiet comfortable night. wonderful bed...thank you !
December 25, 2012
Rated 1 out of 5 by Isurgen This hotel let me down
I am a gold card member. I arrived late but had told them would arrive at 10:00 P.M. And asked for an upgrade. My wife and I took one room. My son another. The temperature in the room was 65. The heat off. It was 12/20 and cold. I turned the heat to max. An hour
later it was still 65. I called to change rooms it was now 11:00. We had an 8:00 flight.. They said they had no rooms but would send someone up. When he realized it was not fixable he called down and suddenly there was another room. Now it was after midnight and we got very little sleep. My son never told us his room also never warmed up either. They gave us breakfast but we only had 10 minutes to eat and leave to catch our plane. I was most unhappy that they didn't just give us the room right away so we were very tired.
December 24, 2012
Rated 5 out of 5 by Peter007 Holiday Stay
Close to Airport & competitive rates.Hotel was very clean. Staff were very polite and helpful.
I would definitely stay at this hotel again.
December 24, 2012
Rated 1 out of 5 by Schooler92 Would not stay here again
The room was less that expected from a Sheraton. The bathroom door was warped and would not close, the thermostat malfunctioned in the middle of the night and heated the room to 80 degree baking the room. The coffee maker was broken in the room and would not work. When I asked the staff what they were going to do to make up for a horrible night, they said that maybe that could get me a cup of coffee. Not a very positive experience. Would not stay there again.
December 21, 2012
Rated 5 out of 5 by Sheila37 LAX
Provides free shuttle to LAX. Can print boarding passes in loby.
December 19, 2012
Rated 1 out of 5 by LATravel Below expectations
The hotel is a very old property with some minor cosmetic improvements. Broken lights and malfunctioning shower in the room. Despite the physical limitations of the hotel, the main reason our stay was not enjoyable was the staff was not friendly, helpful, or service oriented. We felt unwelcome from the moment we arrived and a security guard would not let us park near the lobby/registration area. There was a long line for registration because the front desk only had one person working (and three staff watching the line grow). No recognition of SPG status or special check in line. The same unwelcome feeling was present when we left the property - Staff forgot to put the $20 parking charge on our room bill (even though we authorized the charge), and accused us of trying to "steal" parking. With so many other SPG hotels near LAX, we wish we had stayed elsewhere.
December 19, 2012
Rated 4 out of 5 by Terrapintravellers Good choice for airport convenience
This was perfect for a stopover back to the east coast. The room was clean and tidy. The bed was comfortable. Staff, Elena in particularly, was friendly and professional. Would definitely stay here again. They have a late night snack/meal pub on the premises that was handy and is open past midnight.
December 17, 2012
Rated 5 out of 5 by idroviva "Can´t stay away...my home abroad"
Great as usual, they truly care and seek just for the best treatment. Value for the money is a right description, just a few min from LAX, rooms are been renovated, and it has many function rooms and meeting areas.
Basically what matters to me are the performance and behavior of people, and at this hotel they are wonderful from the Management to any Staff members!.
Thank you so much for everything!
December 17, 2012
Rated 4 out of 5 by cwujd1 Good Value at LAX
A lot of thought seems to have gone into renovations at this hotel. The lobby is bright and cheerful. The remodeled bar has a bunch of large screens and a huge bottled beer selection. Very friendly staff. I didn't eat there but the food looked very good. Everything was pretty reasonably priced for a hotel.
December 14, 2012
Rated 3 out of 5 by peep a few suggestions
make sure bathroom is clean - mine was not - big brown dirt spill on sink made it a bit disgusting. soap was missing.
++ plus: bathtub. and it worked great !
also when booking, no one said the room would have no look out window, that really was a downer - I had complete darkness but for privacy I had to pull all curtains to pitch black.
December 13, 2012
Rated 5 out of 5 by 4Fields A good LAX hotel
Close to the airport, convenient shuttle, good restaurant (a bit pricey though) and nice pool.
Comfortable to stay at and friendly. What more do you want?
December 11, 2012
Rated 4 out of 5 by dodo12 Good Room but Noisy
The room was good, but it was noisy at night. I think the noise was coming from the appliances (either the refrigerator or coffee maker). Free parking should be an automatic amenity.
December 5, 2012