Rated 5 out of 5 by cesar78 customer service excellent!
room very comfortable and clean! I will recommend it to my business partners!
August 30, 2013
Rated 5 out of 5 Customer Service!
Great customer service. Very professional. Could not ask for anything better.
July 21, 2013
Rated 4 out of 5 by effi425xiao Great experience!
Very close to the airport and with high quality too! Very nice service!
March 17, 2013
Rated 4 out of 5 by dodieg bATHROOM WAS DARK
The room we had was lovely but it was very dark in the bathroom.
November 14, 2013
Rated 1 out of 5 by kaibo loud and noisey
room too noisey awful parking poor food this should not be a SPG hotel
May 25, 2013
Rated 2 out of 5 by drs321 Small, Crowded, Overpriced
Upon my arrival, I did not know where to park. Knowing I had to pay to park, I was not sure if I had to check in first, get a parking pass, or how the process worked. A little more guidance from the staff standing around outside would have been helpful. The hotel room was so small and crowded for 3 people and a dog. The room looks nothing like the pictures on the website. I am sure the hotel shows their nicest rooms in order to get people to stay there. The thermostat was hard to operate. I tried to set it in the 70s, and it either went down to 63 or up in the 80s. Maybe it was broken because I do know how to use mine at home. The beds were so uncomfortable. I typically like hotel beds, but not these. The pillows were awful as well. We did not sleep well, and we woke up several times throughout the night. The restaurant was highly over-priced. $50 for grilled cheese sandwiches, tomato soup, and a burger? $10 for oatmeal? Nothing complimentary in the morning except what they give you in your room. There was no one at the coffee bar in the lobby, so we opted to walk to another hotel for Starbucks. Upon my departure, I expected the staff at the front desk to ask how my stay was or receive a survey via email to rate my stay. I received neither. It worked for one night, but it was definitely over-priced for what we got in return. One good thing is that it was close to the airport for my flight the next day.
March 28, 2014
Rated 4 out of 5 by johnW Good stopover hotel
The service was good, no starwood Platinum reconision.
Room was clean.
October 6, 2012
Rated 5 out of 5 by sgbakers this hotel has comfortable beds :)
i had a great stay, check in was great and brewsters was awesome!!
April 16, 2013
Rated 4 out of 5 by GlobalTravelCognoscenti great location for LAX connections
Great location and value priced. Good staff and comfortable rooms.
January 30, 2013
Rated 5 out of 5 by harry47 Excellant place to stay
Location to airport with shuttle. within walking distance to eats.
March 26, 2013
Rated 5 out of 5 by Sheila37 LAX
Provides free shuttle to LAX. Can print boarding passes in loby.
December 19, 2012
Rated 4 out of 5 by Missch Most comfy bed ever!
Perfect airport location, spacious room, free WiFi, great rate!
June 27, 2013
Rated 5 out of 5 by Apineda123 Excellent
Good service and confortable Rooms.
January 9, 2014
Rated 4 out of 5 by Hugie Staff is well trained reflecting efficiency, courtesy and dedication to their job...,
My first experience as a park & fly guest with an overnight at the beginning and end of my trip gave me an opportunity to observe the training and standard of excellence of the staff. On my first night, the heater in my room did not work....the staff sent two repairmen who attempted to correct it and were not able to. They were in uniform, very polite. I was impressed with their efficiency and team work. Consequently I was given another room. I left my week supplies of medications in the room and did not discover they were missing until an hour later. Staff contacted housekeeping for me and they delivered the items to my new room.
On my return stay, I arrived on the shuttle, along with about l8 other people around 11˚00 at night. I was tired and expecting a long wait to check in. I was pleasantly surprised to find 3 staffers, including the Lupe, the front desk manager. I even received a room upgrade without asking (*I am new points member). Breakfast was delicious and the service by Jesus was efficient and well done. These employees are often who and what we remember about a hotel and certainly reflect good management and a valued asset. All in all, I was
extremely pleased and will certainly stay at
the Sheraton again.
February 18, 2013
Rated 4 out of 5 by sesame its close to lax
my wife is spg platum you put her in a broom closet .
November 8, 2013
Rated 4 out of 5 by Lynn Good location
Perfect for airport convenience. Great happy hour too!
May 25, 2013
Rated 4 out of 5 by Dorean older but served its purpose
Good stay, a little older and smelled of cigerettes.
June 3, 2013
Rated 4 out of 5 by Ducaam Nov 2012
Pretty good stay but the place need refurbishing.
November 5, 2012
Rated 5 out of 5 Great Lax hotel
Everything perfect except the airport shuttle.
September 30, 2013
Rated 5 out of 5 by Travelingduo Great Airport Hotel
Great location, excellent and friendly staff.
September 15, 2013
Rated 4 out of 5 by JCT1 Front desk
Mustafa at the front desk was very pleasant.
October 2, 2013
Rated 5 out of 5 by Shariw Great Hotel
Brewster's Brewerie is a very unique bar.
February 13, 2013
Rated 4 out of 5 by hectorh mr
very good location and excellent service
September 15, 2012
Rated 5 out of 5 by Smith66 Excellent overnight
Arrived late and left early. Slept well.
January 15, 2013
Rated 2 out of 5 by FZff Old dated facility, Needs major upgrade.
Old dated facility, Needs major upgrade.
December 2, 2012
Rated 4 out of 5 by Piegee A
Fine for rental car and airport access.
June 3, 2013
Rated 4 out of 5 by Lisa9 SPG recognition
Friendly staff but no SPG recognition
October 11, 2012
Rated 4 out of 5 by Raghu5 Good Decent Hotel
Good Decent Hotel to stay
November 28, 2013
Rated 4 out of 5 by Uber Lax
Great staff, incl housekeeping
October 8, 2013
Rated 5 out of 5 by Jerry Good Prices
very nice as same good service.
March 1, 2013