Rated 5 out of 5 by Renno55 This hotel is in a great position
The hotel is in a great position for both Wet and Wild and Universal. The I trolley stops outside and gives access to the whole of International drive.
The hotel has a nice pool and efficient and freindly staff. The bar staff went out of their way to produce great cocktails for us. The concierge was always ready to help with transport and good information.
November 11, 2011
Rated 5 out of 5 by FamilyFunAdventures Excellent Customer Service
Super Friendly Outgoing Staff!
Last min. decision after SeaWorld over the weekend so didn't have to drive the ;-) 45 mins back to Titusville w/ the 3 girls. Excellent SPG choice normally Sheraton Vistana Villas but this was an Excellent Choice & will stay @ this location often. Friendly staff from Reception to Cleaning staff very pleasent. Great I-Drive location for all Orlando adventures.....
See ya next time!
February 8, 2012
Rated 4 out of 5 by Outlook Overall, good experience
Pros: The hotel has a great location on International Drive.The Front Desk staff is amazing. John from the night shift helped us many times, gave good tips of what to do in Orlando and was very friendly. I wish all hotels had someone as helpful as him. The room was always clean and all the items were replaced.
The cons: No windows on the room, it is uncomfortable to stay in a room without windows.
On saturday night, we wanted to go to the hotel's restaurant, but it was closed to a private party. It was very disapointing, because nobody warned the guests.
The remote control on the gym wasn't working, I believe it only required some fresh batteries. I warned the front desk and on the next day it still wasn't working.
January 29, 2014
Rated 5 out of 5 by xxxa Good value for the price
I must complement Yameli Rapozo
she is very focused on customer satisfaction, She is professional and efficient. She is the reason we are retun customers. She is a star
January 18, 2014
Rated 3 out of 5 by TGator Average Hotel
I expected a little more from this hotel when booking considering the prices. However, it was...fine. The reservation was booked incorrectly online and I had to push to get the correct number of beds upon check-in. The room was clean, but nothing was updated or anywhere above average. The blinds were broken, so our view was limited. There was no instruction for check-out procedure so we were left to guess on the process and exact check-out time. I was neither disappointed nor impressed. The hotel was acceptable for the one night we stayed.
January 29, 2014
Rated 5 out of 5 by 1HappyCustomer Exceeded my expectations
For the price, I did not expect much. I just needed a place to stay for the night with my family so that we could get to Universal Studios early and not have to drive two hours from home before getting to the park.
I was really impressed! The staff was excellent, and the room was very nice and clean. My only disappointment was that I did not book another night!
January 12, 2014
Rated 5 out of 5 by Delores63 Excellent value in excellent location
From the minute we stepped into the hotel all staff were very friendly. Nothing was a problem. The room was excellent and a fantastic view from the 20th floor.
Would reccommend this hotel if you want a "cut above" the rest.
January 14, 2014
Rated 5 out of 5 by Coellito Good for what I needed it!
Had a god time with my family. Thanks to Selimar for such a great service in the restaurant.
February 4, 2014
Rated 2 out of 5 by Denise50 Great location near Universal Studios...
Unfortunately, that is the only thing that really stood out for this hotel.
1) The staff was friendly at check-in.
2) New flat screen TV.
3) Shower had good pressure and plenty of hot water.
1) Rug was dirty and had visible items not vacuumed under the dresser.
2) Headboards are not secured and therefore we were kept awake and awakened early by the bedroom activity in the next room. Our wall lamps were both shaking! My older daughter is the one who figured out was was going on (very embarrassing...)
3) Room was cramped (TINY).
4) ALL of the mirrors are in bathroom, so no one can get ready in the room (hair, make-up, etc...)
December 21, 2011
Rated 2 out of 5 by upset57 a bad experience
i am a platinmum member and expect certain amenities and courtesies. Upon check in I was informed that the hotel is now charging a parking fee due to recent upgrades of the pool area, that's great but the parking lot is full of pot holes and the rooms are dated and out of touch, so before they start raising fees they should get the hotel in top shape. Also as a platimum guest the parking fees are usually waived, I was told that in the future they would apply and I responded with I guess that I won't be staying here in the future. I also experienced a bad tv remote and had to wait to have it fixed.
January 20, 2014
Rated 5 out of 5 by glo71 Hotel very convienent
Stayed @ Four Points for 3 nights for our wedding anniversary and enjoyed our stay. Hotel and rooms very clean and quiet. Staff was very friendly and helpful.
December 3, 2011
Rated 4 out of 5 by Nguyen Excellent budget hotel for vacation
The room was very clean, nice and good smell.
Great location on I-Drive, just minutes away from Red Lobster, 7Eleven, Denny's, IHOP, Sweet Tomatoes and the Trolley stops for both red & green lines, almost bus line to Downtown, shopping, airport and many more…
Very helpful, nice, police and accomodating staff with excellent suggestions for your needs.
A fantastic place to stay in Orlando, Nothing to be disappointed!
We definitely recommend this hotel. We will tell our friends, family, travel agent to recommend this hotel to anyone planning a trip to Orlando. Keep up the good work my friends!!
We hope to return next year.
December 4, 2011
Rated 5 out of 5 by gypsfelia Fantastic!
What a great place to stay if you are heading out to seaworld or Universal! Very comfortable, fantastic staff!
January 31, 2014
Rated 1 out of 5 by Gus72 NO HOT WATER
I was seriously disappointed with this hotel. The view and the room were great, the biggest issue I had with it was having to take cold showers. Had 2 kids taking a cold shower and we ran the water for at least 20 minutes hoping it would warm up and still nothing. NO hot water in the sink or the shower. Very disappointed and the only answer I got from front desk staff was "sorry about that" It's a Sheraton in one of the busiest cities in the US and to have to take cold showers was seriously disappointing. Would NEVER recommend this place nor would I return again. Also, why wasn't there a microwave or small fridge? Even a motel has those!
November 19, 2013
Rated 5 out of 5 by DominiqueDilip Wonderful Hotel
We were in town celebrating my birthday. Vera and James were very accommodating and helpful. Their excellent customer service skills truly made our stay memorable. I would not hesitate to recommend this hotel!!
January 30, 2014
Rated 2 out of 5 by ftveir Big disappointment, not up to SPG standards
The staff is simply not available to help.
not even on check-out. i waited...waited...waited...no oone ever came to the front desk. i finally saw one person in the lobby. He took my room key but refused me a receipt. yep, i have no receipt for my hotel bill because this hotel refused to give me one.
I had a similar problem with the non-availability of the staff last year. I write them, they appologized, but they didn't do one damn thing to fix their problem.
September 24, 2012
Rated 3 out of 5 by smilies overall I would not say this is the best hotel out there
I asked for a fridge in the room, they said they had nothing available the first night but they did give me a mini fridge the second night. I got hurt my first night their bed frame was sticking way out and i didnt see it so close to the wall. They did have someone come and fix the bed which they did but overall did not enjoy my stay at this hotel. The staff was nice though just think i could have definitely stayed somehwere that was better! Oh and the airconditioning unit so soooo Loud!!!! That was the most annoying part of my stay!
January 22, 2014
Rated 5 out of 5 by Lani108 Excellent quality hotel on I drive
My partner and I have stays here 3yrs in a row from Scotland, we love the hotel. The hotel has been upgraded with a new pool area and it's all freshly painted, everything is spotless, its so clean. The staff are friendly and care about the guests and its in a prime location where you can get the red line or the green line home on the I ride trolley which is a big bonus because the green line is never as busy, the four points is at stop 7 which is a transfer stop so both lines runs to and from it. It's also in walking distance to universal studios and islands of adventure its a leisurely 15 minute walk over. The hotel is fab, and the rooms are high spec. We will return again in the future. Thank you four points.
October 4, 2013
Rated 2 out of 5 by honeymoon more like a Motel 6 then a SPG Hotel
As I am writing this at 1:48 am and can not sleep on bricks that is how hard the bed is and slopes in middle. i complained about bed at SPG desk to manager and was told all beds are same no sence in moving to another room. Only 1 phone worked inconvernent, toilet did not flush wife fixed it chain came off easier than waiting for someone as no one showed up after 15 mins and it needed to be flushed..Tub is very small, toilet also is very low to floor, A/C is next to desk when it kicks in u freeze. If you sit at desk as it blows right on you. Cleaning staff was nice and check in was fast.
They should take by Sheraton off the name as it is no comparison to a Sheraton. no sleep unhappy customer sorry
November 13, 2011
Rated 4 out of 5 by Crhis Perfect stay.
Hotel looks like it has been worked on since last time I was there. It is rated as an SPG2 so I wasn't expecting luxury but this would def. come in as a solid SPG2 cat hotel. Everyone was nice and the person who bartends, handles tickets at night was more then helpful! Kudos!
January 27, 2014
Rated 4 out of 5 by TheEmu Average hotel, great location
There is nothing at all spectacular about this hotel, but don't let that fool you. In-room dining is cheap and tasty, the staff is curteous and always willing to help, the rooms are clean and have really fun views of Orlando's tourist region, and the location couldn't be more perfect for it, right off International Drive.
I've stayed here multiple times, and I wouldn't hesitate to come back!
December 30, 2011
Rated 2 out of 5 by BusinessFirst Not one of SPG's best for Business Travel
Unfortunately after a late check in I noticed an unwelcome visitor inhabiting my room. I had already unpacked when I noticed a cockroach on the curtains. Having said that, the room appeared clean and well prepared for my arrival. It is Florida after all, but it is hard to know how he made it up to the 18th floor! Anyway, the main thing to understand about this hotel is the noise. Both from the street, the air conditioner, and the hallways. I believe the guests are there primarily for the theme parks which is a problem since this property has only a limited number of SPG preferred guest only floors. I would not recommend this hotel for business or convention related travel in the Orlando area.
May 31, 2012
Rated 5 out of 5 by ghostrider9 great staff/ parking and bar
Very nice accomodations for our parking in rear for the Charter bus
January 3, 2014
Rated 3 out of 5 by GourmetEvent watch out for the per day extra charges
We were happy with our stay until the check out time. the room sizes are not bad actually. My husband and I are Gold spg members. We were shocked to find out that we were getting charge $10 per day for hotel internet use and parking facilities. Per Spg.com
it says: Wireless High Speed Internet Access in All Guest Rooms (Complimentary)and Self Parking Facility (Free). According to the staff, the hotel web site indicates that there is $10 charge for the above mentioned items. I told them as spg member all I care is what the spg.com web site says. I told them I even confirmed that over the phone with the spg rep regarding the internet access. they finally took the charges but I still found it very upsetting. we had two rooms reserved and our young adult children were going to spend last night with my family members. But we decided to leave early from our room so we don't have to go through the same experience again during our check out. As SPG Gold member this was not acceptable.
December 30, 2013
Rated 5 out of 5 by Dolly1968 Best Hotel
Just spent 11 nights at the four points and from checking in to checking out everything was excellent regarding the staff who where excellent and nothing was to much for them,the cleanliness of both the hotel and the rooms , must mention the chap at worked in the entrance of the hotel,did not catch his name but was most helpful, but a special mention must go to Osama who worked at the pool bar,he has a lovely nature and made our holiday and looking forward to returning in the near future
November 2, 2013
Rated 3 out of 5 by gsgove Less than expected
I have been a SPG customer for a while and never found a room with that poor cleaning services. Besides the beds, and in the back there were a lot of dust and acummulation of at least 4-5 months of dirt and dust.
January 27, 2014
Rated 3 out of 5 by christel1 No hot water.
I like HOT water for my shower...water was lukewarm! Disappointed with restaurant...ordered Panini...supposed to be chabata bread...when it came out it was dry chicken with cold ham on a hamburger bun with grill marks on it! Asked for banana for breakfast and was told they had none...5 min. later they brought out bananas! Guess waitress was to lazy to go check! Front desk staff was nice but need to let guests know about tickets for shuttle.
Overall our stay was ok but don't know if we would use you again.
January 21, 2014
Rated 3 out of 5 by STRIKE859 Friendly staff. Too loud.
We wanted to stay close to Universal Studios and since we are SPG Preferred Guests, this was the obvious choice.
The hotel is very nice and clean. The staff was incredibly welcoming, friendly, and accommodating.
Now, for the issues: We were on the 19th floor, with the miniature golf course beneath us. The music for the golf course played until 12am midnight. We found it pretty irritating.
The second night we stayed, which was a Saturday night, there was loud club music with heavy bass blaring from somewhere outside. I could not tell if it was from the miniature golf course or if there was some sort of party going on. This went on until about 3am.
To accompany the loud music, there was a separate party going on in the hotel room right next to us. Loud music was playing and a handful of loud early 20-somethings yelling until about 2am. I know this is not necessarily the hotel's fault, but thought it was noteworthy, nonetheless.
The hotel itself is very nice and clean with a very accommodating staff, but it needs improvements in regards to keeping noise levels down. No one is playing mini-golf after 10pm, turn the music off.
January 27, 2014
Rated 5 out of 5 by cserna02 good experience
checked in around 2am and the FD lady realized there was a problem with my room type and quickly made the chages and accomodated my new room type. the room was clean and well mainatined and the staff was attentive to my needs. the kids enjoyed the game room and I felt a sense of security inside the hotel
April 10, 2012
Rated 1 out of 5 by UnhappyLady Terrible service.
This is probably the worst service we have ever received at a Hotel and there is no way we would return.
In the middle of our holiday one night (at 3.45am) we were awoken by someone entering our room. The reception had re-allocated our room while we still had 5 nights left and the new people came in with their cases. At 4am the phone rang and it was reception to say we might get a knock on our door as she had made an error! Why would they knock they had a working keycard? I told her how disgusted I was and wanted Management to contact me in the morning. They did not. When I left our room I discovered now my key did not work as it had been blocked. I had to go to reception where they wanted ID which of course I didn't have as I had only popped out for ice. I again said I wanted Management and was told she would advise them. I honestly expected to return from our day out to find wine and chocolates in our room as an apology but not a word.
Those sort of mistakes are inexcusable but then to not apologise is just abysmal.
April 2, 2013