Rated 5 out of 5 by Skawt Great Staff
Enjoyed our stay. The staff is top notch and went out of their way to take care of our needs and questions. My only wish is that there was a fridge provided. I was told that all rooms will get fridges and microwaves soon.
August 13, 2014
Rated 4 out of 5 by Nel007 front desk service
The front desk was very helpful - always greeting the guests and willing to answer any questions. Ron was there most mornings to say hello to find out if we are enjoying the stay and if there was any service we need. He was there to answer any questions about the area around the hotel. He arranged the taxi service when we missed our bus. He went out of his way to find us a trolley when everyone was using the service at the same time and none were left. We would like to thank him for his great hospitality service.
August 8, 2014
Rated 2 out of 5 by Dogman Not up to Starwood Standards
This facility is tired, worn and not kept up well. I realize that it is in Orlando and has a high traffic volume, but it was dirty, moldy and not up to standards. I am would not stay here again, nor would I waste my points on this facility again either.
August 11, 2014
Rated 3 out of 5 by RemoMD Convenient and clean
Easily within walking distance to Universal. We used the free shuttle which was nice but it took 45 minutes by the time it stopped at all the other hotels. We walked back and it was 20 minutes at a brisk pace.
The only real problem I had was that we arrived at noon and they did not have a single room available for us to "crash" and get our bearings. Being platinum didn't seem to matter and we ended up storing our bags in an unsecured room because all the luggage storage rooms were filled as well. Staff was polite but really didn't provide an adequate solution.
August 4, 2014
Rated 1 out of 5 by Darian Many Problems
Toilet wouldn't stop running, no hot water after over 30 minutes of waiting for it to heat up (got a new room), TV remotes in both our rooms and my brother's room had dead batteries and the staff didn't have replacements, the phone didn't work in the room, the restaurant food was very bad and the staff while being friendly were untrained, the customer computers in the lobby were ancient and they wouldn't connect to the hotel's local area network so I had to use the computer behind the front desk to print out boarding passes. Needless to say, we were very disappointed in this Sheraton property.
February 25, 2014
Rated 1 out of 5 by Lizza01 The hotel looks ok from the outside
I was disapointed over my stay with this hotel. The lobey looks shabby it has a funny smell. I stayed on the 17th floor and you had to wait about 10 minites for the hot water at night. The hall ways feel narrow no balconies you feel traped. The hotel is dated. Microwave and fridge is $5 each a day. 2 bottles of water is given each day but if you need extras you have to pay. Yaritza at the front desk was great.
August 5, 2014
Rated 5 out of 5 by Renno55 This hotel is in a great position
The hotel is in a great position for both Wet and Wild and Universal. The I trolley stops outside and gives access to the whole of International drive.
The hotel has a nice pool and efficient and freindly staff. The bar staff went out of their way to produce great cocktails for us. The concierge was always ready to help with transport and good information.
November 11, 2011
Rated 4 out of 5 by Jason954 Thin Walls
I've stayed at this location MANY times and will continue to stay here again in the future. The traffic is very bad due to road construciton but that is of no fault of the hotel. I did have a problem with the people in the next room talking very loudly till 1-2am. I called security and they came out and did nothing but to tell the people there was a noise complaint. I had to call for security a second time and when I called the front desk nobody answered. I hung up and called again and the clerk finally answered and said his phones were ringing off the hook and he was the only staff member. I can't see phones ringing off the hook at 2am??? As soon as security left the other room on the first visit I heard them talking again, the security visit was useless. This was the 1st time I've ever had an issue with noise from a near-by room.
August 4, 2014
Rated 5 out of 5 by FamilyFunAdventures Excellent Customer Service
Super Friendly Outgoing Staff!
Last min. decision after SeaWorld over the weekend so didn't have to drive the ;-) 45 mins back to Titusville w/ the 3 girls. Excellent SPG choice normally Sheraton Vistana Villas but this was an Excellent Choice & will stay @ this location often. Friendly staff from Reception to Cleaning staff very pleasent. Great I-Drive location for all Orlando adventures.....
See ya next time!
February 8, 2012
Rated 5 out of 5 by Fawci2014 Book It!
Great views of Orlando. Excellent and prompt service. Great hotel design. Friendly front staff.
August 4, 2014
Rated 2 out of 5 by Badcat555 Bad experience
They gave me a room key that was to an occupied room. Image my shock when I walked in, it was very embarrassing. All I got from the front desk was "sorry about that". Then after all the hassle of going back down to get another room we do not feel safe about leaving our electronics since they are so easy to give out keys to peoples rooms so we had to lug everything back to our car when we went out for dinner. The air conditioning in the room was set on 60 and we woke up several times that night sweating. The bed was very uncomfortable, and in the middle of the night the curtains fell and scared us to death. The bathroom could of used a good cleaning. So I defiantly would not recommend this hotel to anyone.
July 26, 2014
Rated 3 out of 5 by Karmakazi Great staff, but hotel needs work
The highlight of our 17 day stay was the magnificent staff in every department, so caring and thoughtful that it made up for some of the maintenance issues we faced. On the downside, the hotel needs some work and it seems that management have chosen to save a few bucks by neglecting repairs and maintenance of the building. I was also disappointed to see the recent changes in policy, such as charging $11 / day for the replenishment of basic amenities, such as bottled water and coffee in the room. How cheap can you be?
If it wasn't for the awesome staff, I wouldn't stay at this hotel again. Some notable stars of service are Patrick at the front desk, Osama, Isabel and Juan at the pool bar, and all of the staff in the restaurant. In fact, we thoroughly enjoyed just about everyone with whom we had contact.
Reward your staff and stop being so cheap, Four Points!
August 1, 2014
Rated 5 out of 5 by cserna02 good experience
checked in around 2am and the FD lady realized there was a problem with my room type and quickly made the chages and accomodated my new room type. the room was clean and well mainatined and the staff was attentive to my needs. the kids enjoyed the game room and I felt a sense of security inside the hotel
April 10, 2012
Rated 4 out of 5 by NLPSeminars Great Location, Great beds, Great Service
This hotel is perfect for location. Convenient for walking to restaurants, Walgreen's 7/11. So close to Universal you see it from your window. Beds are comfortable and housekeeping is friendly and trustworthy and great at what they do! We had a function there and the Banquet staff was amazing! They made it so easy to concentrate on our seminars. Love this hotel!
August 1, 2014
Rated 4 out of 5 by Season24 Nice hotel
The hotel was nice and the staff was very accomodating. The room was clean and comfortable. However, the door in the bathroom was creaking very loudly and the drain in the bathtub was clogged. I called to have both fixed and the bathtub was but the door was not. The pool was very cloudy but the pool area was very clean and tidy.
In all, it was a great stay. Just encountered a few issues. There was also a charge discrepancy that nobody at the hotel could decipher. Not even the manager. Eventually customer service was able to clear it up and remove from my account.
July 24, 2014
Rated 5 out of 5 by Angela2014 Great price and location
This hotel had a wonderful location right in the heart of Orlando. Easy to find as it's so tall and very comfortable. The beds at Sheraton are always so comfortable and the rooms clean
August 1, 2014
Rated 5 out of 5 by Lani108 Excellent quality hotel on I drive
My partner and I have stays here 3yrs in a row from Scotland, we love the hotel. The hotel has been upgraded with a new pool area and it's all freshly painted, everything is spotless, its so clean. The staff are friendly and care about the guests and its in a prime location where you can get the red line or the green line home on the I ride trolley which is a big bonus because the green line is never as busy, the four points is at stop 7 which is a transfer stop so both lines runs to and from it. It's also in walking distance to universal studios and islands of adventure its a leisurely 15 minute walk over. The hotel is fab, and the rooms are high spec. We will return again in the future. Thank you four points.
October 4, 2013
Rated 5 out of 5 by BRye80 Amazing Hotel and Staff
Stayed here for our vacation between 9/16 and 9/23 and couldn't have chosen a better hotel with a better location to everything. First, the hotel is very visible as it is the tallest building in the "Universal" area with a large gold globe on top.
The room was nicely appointed with good linen and a VERY comfortable bed.
The hotel overall was very clean and in good repair.
Also, the outside pool and bar were fabulous. There were always plenty of fresh towels, the patio bathrooms were spotless, and the "Best Brews" Happy Hour and nightly Movies by the Pool were fun and enjoyable.
The best part of this hotel is the staff. From the front desk agent, to the housekeepers, to the F&B Manager, and the bartenders... each and every staff member we came in contact with was fantastic. One person I would like to single out for going above and beyond his duty to make us feel at home was Osama at the outside pool bar. His drinks were fabulous and his hospitality were unmatched. I wish I could hire 5 just like him at my hotel!
The hotel is located a very convenient 1 min. (across the street) from Wet 'N Wild water park, 3 min. (just up the street) from Universal Studios/City Walk/Islands of Adventure, and a mere 10-15 min. from the Disney Area. Who could ask for anything more?
Would I recommend this hotel? 150% YES to everyone traveling to the Orlando area.
The only thing I would have to mention in the negative column are the restaurant hours. On day 1, we tried for lunch upon arrival...the restaurant is closed for lunch. So we went elsewhere. Also on day 1 for dinner, we tried at around 9:15pm and for some reason the restaurant was dark and closed even though their hours claim 10pm as a closing time. We didn't get a chance to try the restaurant until day 3 for breakfast. The food and service (when it was open), however, was good.
It wasn't until day 4 that we realized the pool bar/lounge serves food for afternoon and evening hours, which I will also mention, is quite tasty indeed.
Overall, well done to the GM and everyone!
September 24, 2013
Rated 1 out of 5 by Gus72 NO HOT WATER
I was seriously disappointed with this hotel. The view and the room were great, the biggest issue I had with it was having to take cold showers. Had 2 kids taking a cold shower and we ran the water for at least 20 minutes hoping it would warm up and still nothing. NO hot water in the sink or the shower. Very disappointed and the only answer I got from front desk staff was "sorry about that" It's a Sheraton in one of the busiest cities in the US and to have to take cold showers was seriously disappointing. Would NEVER recommend this place nor would I return again. Also, why wasn't there a microwave or small fridge? Even a motel has those!
November 19, 2013
Rated 4 out of 5 by frosti2001 Great place to stay
Great location close to Universal Studios and various malls/ outlets, public transport and I Ride trolley stops very close. Restaurants and stores within 5' walk.
Nice, spacious room, big and comfortable bed, good bathroom, all clean. Walls are a bit thin so you easily hear what's going on in the room next to yours but reception is always there to help in case of problem. Very nice and helpful staff, Universal Studio desk in lobby and free shuttle to parks. Nice outdoor pool, gym and guest laundry service. On one day there was a free barbecue+ drinks, on another live music by the pool.
July 20, 2014
Rated 4 out of 5 by wjs2 Nice stay
This stay was very good. All expectations were met, and the location is good.
July 31, 2014
Rated 2 out of 5 by Denise50 Great location near Universal Studios...
Unfortunately, that is the only thing that really stood out for this hotel.
1) The staff was friendly at check-in.
2) New flat screen TV.
3) Shower had good pressure and plenty of hot water.
1) Rug was dirty and had visible items not vacuumed under the dresser.
2) Headboards are not secured and therefore we were kept awake and awakened early by the bedroom activity in the next room. Our wall lamps were both shaking! My older daughter is the one who figured out was was going on (very embarrassing...)
3) Room was cramped (TINY).
4) ALL of the mirrors are in bathroom, so no one can get ready in the room (hair, make-up, etc...)
December 21, 2011
Rated 4 out of 5 by KJforever Great for families
Great hotel for family vacation. In the middle of everything and spectacular views of the city.
July 31, 2014
Rated 1 out of 5 by UnhappyLady Terrible service.
This is probably the worst service we have ever received at a Hotel and there is no way we would return.
In the middle of our holiday one night (at 3.45am) we were awoken by someone entering our room. The reception had re-allocated our room while we still had 5 nights left and the new people came in with their cases. At 4am the phone rang and it was reception to say we might get a knock on our door as she had made an error! Why would they knock they had a working keycard? I told her how disgusted I was and wanted Management to contact me in the morning. They did not. When I left our room I discovered now my key did not work as it had been blocked. I had to go to reception where they wanted ID which of course I didn't have as I had only popped out for ice. I again said I wanted Management and was told she would advise them. I honestly expected to return from our day out to find wine and chocolates in our room as an apology but not a word.
Those sort of mistakes are inexcusable but then to not apologise is just abysmal.
April 2, 2013
Rated 4 out of 5 by Betoabreu Good option in Orlando
The hotel is very well located especially if you want to go to Universal.
I was there with my wife and my daughter for 3 nights, staff was friendly and attentive and we had a good overall stay.
Ate only once at the beach grill when we arrived late and the food and service were good.
July 28, 2014
Rated 5 out of 5 by glo71 Hotel very convienent
Stayed @ Four Points for 3 nights for our wedding anniversary and enjoyed our stay. Hotel and rooms very clean and quiet. Staff was very friendly and helpful.
December 3, 2011
Rated 4 out of 5 by KrisG Universal Trip
The toilet stopped up three times. While the staff was very responsive to our needs, it should not have happened more than once. The air conditioning was not that good, it was humid in the room. Otherwise, the stay was enjoyable. Transportation to and from the theme parks was excellent.
July 28, 2014
Rated 4 out of 5 by Nguyen Excellent budget hotel for vacation
The room was very clean, nice and good smell.
Great location on I-Drive, just minutes away from Red Lobster, 7Eleven, Denny's, IHOP, Sweet Tomatoes and the Trolley stops for both red & green lines, almost bus line to Downtown, shopping, airport and many more…
Very helpful, nice, police and accomodating staff with excellent suggestions for your needs.
A fantastic place to stay in Orlando, Nothing to be disappointed!
We definitely recommend this hotel. We will tell our friends, family, travel agent to recommend this hotel to anyone planning a trip to Orlando. Keep up the good work my friends!!
We hope to return next year.
December 4, 2011
Rated 3 out of 5 by JayTraveler Hotel needs improvements
The bed was damaged at room 1210.
The breakfast personnel is incompetent and sometimes uneducated.
July 28, 2014
Rated 5 out of 5 by Dolly1968 Best Hotel
Just spent 11 nights at the four points and from checking in to checking out everything was excellent regarding the staff who where excellent and nothing was to much for them,the cleanliness of both the hotel and the rooms , must mention the chap at worked in the entrance of the hotel,did not catch his name but was most helpful, but a special mention must go to Osama who worked at the pool bar,he has a lovely nature and made our holiday and looking forward to returning in the near future
November 2, 2013