Rated 4 out of 5 by Spom Very pleasant experience
The employees working during my three day stay were so very helpful pleasant &
accommodating. The room was clean & will equipped. My stay was a very pleasant experience. The location is also convenient to several amusement parks.
May 31, 2016
Rated 5 out of 5 by kannu hotel has great features
the hotel is abig building and can be seen from adistance.
May 30, 2016
Rated 5 out of 5 by Lucy37 Weekend Warriors
Just a quick get out of town weekend getaway at our favorite Starwood Vacation Hotel. Sun and Fun. Thank you Jackie your staff is always courteous. Angelica thank you for your continuous great customer service. Paul and Marie in housekeeping the nicest people ever. Another great stay. See you in June for Darrins birthday.
May 15, 2016
Rated 5 out of 5 by Joha23 Just what I needed
Everyone was very nice and polite. As an Starwood employee myself, I really appreciated the warm welcome and professionalism in this hotel.
May 7, 2016
Rated 1 out of 5 by Trisha114 Terrible experience!
I had previously stayed at this hotel two years ago without incident so it made sense to stay here while we were in town for a conference at the Orange County Convention Center. When I sat on the bed upon arrival I knew it was going to be a long night. We found the next morning that the box spring was broken on the side my husband slept on. We notified the front desk on the way out and she had our room switched. When we walked into our "new" room I immediately saw that the mattress was sagging on one side. The one thing you need when traveling is a good nights rest, I must say that in the three nights we stayed neither me nor my husband were able to sleep comfortably due to the worn out mattresses. Even though the staff was exceptionally nice & responsive I will never book this hotel again & certainly would not recommend it unless you don't value resting well.
April 24, 2016
Rated 1 out of 5 by Johnnya2 Four Points? Three Stars? NO
This hotel is a DUMP. The smell in my room was awful. The bed was one of the most uncomfortable things I have ever slept on. Somebody decided to drill directly across from my room at 8 AM, so even if I could have slept on the ancient bed, the staff would not allow it.
Then I get hit with a $15 a day "resort" fee, which to me calling that place a resort is like calling McDonald's fine dining.
The ONLY thing the hotel had going for it is location, and quite frankly I saw tons of other hotels who could match that. I booked this room through hotwire, and they generally do a good job of making their star levels match what the expectation is, but in this case, even with a lower rare from them, it was still not a good value.
Oh, and before I hear they are approved for renovations, what good does that do me during MY stay, that is great for those who might be there in 2017, but does nothing for those of us whho stayed there last week.
April 15, 2016
Rated 5 out of 5 by Oliey 1 Hickup doesnt spoil a trip!
I was in town for a night. Upon arrival the staff was amazing. From check in, to the restaurant. Kai Dowling at the front desk was very helpful. The maids were nice and courteous as I was going through the halls with smiles.
My one suggestion would be that no matter what position your in at the hotel you should still exude the highest level of hospitality. After traveling all day then shopping at the outlets all evening, then stopping at the restaurant I went to sleep woke up around 2 am. (I am a smoker) so I went outside to have a cigarette. I didn't want to stand in front of the hotel and I knew it was a lil sitting area in the back. So I walked around the hotel (out hotel doors to the right# to the back. I was leary at first because I'm not familiar with the crime rate in Orlando. I saw the security guard as I was walking around back so felt a lil safe. As I'm sitting over in the area, the security asked me what I was doing. #I'm in my p.j's, my right arm is in a cast, and smoking a cigarette in my other hand) I said having a smoke. He said are you a guest? I said yes then he says "I DONT TRUST YOU! WHATS YOUR ROOM NUMBER? YOUR NOT SUPPOSE TO BE OVER HERE! I told him my room number, he pulled out his walkey and radio'd somebody. I told him I didn't come over here to be harassed. He said I SAW YOU IN THE PARKING LOT. I said I was looking for a smoke area didn't want to smoke in front of the hotel and he said EVERYONE KNOWS WHERE THE SMOKE AREA IS. I didn't want any issues so I went back inside. I felt he was very aggressive, very rude in his demeanor, and even once he realized I was a guest, he didn't even try to be courteous after.
I do understand he was doing his job, but there is still a certain level of respect that should be given to a guest.
Other then that my stay was great.
April 13, 2016
Rated 2 out of 5 by gc26 Don't be fooled by "Sheraton" name
I stayed here for 4 nights at the end of March 2016. I chose this hotel primarily because of "By Sheraton" label - I knew it was not the same as Sheraton but thought it should not be too much worse. Boy, I was totally wrong! The bathroom looks like they were planning to do renovation tomorrow: dirty and broken everywhere. The A/C unit had a broken cover and the wire just run on the floor. Front desk staff was not friendly, to say the least.
April 6, 2016
Rated 1 out of 5 by Australians worst hotel ever stayed in
Phone never worked. Room service food dirty & substandard. Breakfast often no plates & food buffet items ran out & not replaced. Room dirty & sheets not changed after many days & repeated requests ignored.Staff don't answer phone on repeated occasions. Room service missed or not done to very late in day & carpet filthy & cleaning inadequate. Worst hotel we have experienced & would never stay again & never recommend to anyone.
April 5, 2016
Rated 5 out of 5 by Angelhope wonderfull staff
The staff here will treat you very very nice. They will go out of there way to make sure you are happy and comfy. I just want to say THANK YOU SO MUCH!! I hope that i get to stay here again!
March 25, 2016
Rated 2 out of 5 by Ejwmcw Bring on the Reno
Glad to know this hotel is being renovated! Way below Starwood's standards. Old below-the-window ac unit. No air in the bathroom. Staff was friendly and responsive. We were given a room that had not been cleaned so they quickly reassigned us. Also housekeeping didn't come one day but they quickly sent up towels. Location is convenient to Universal and shuttle is a plus.
March 17, 2016
Rated 1 out of 5 by AliT2016 Worst SPG ever!
I have Gold status and have stayed at many wonderful SPG properties
This is by far the worst quality.
Old facility & rooms.
Bathroom looks like a hospital bathroom and lights are halogen bright in the bedroom as if it was an office space or again a hospital!
Staff did not acknowledge me as a Gold member, did not offer the regular upgrade, nor the offer of free drink / 250 points.
Staff were polite and nice overall.
Price was high for such a low end SGP.
I could not wait to get out of there.
That said I still recommend SPG as a hotel chain, but NOT this property. STAY AWAY!
March 2, 2016
Rated 1 out of 5 by jaychop1 Below Average
This hotel does not meet the standard of SPG, it is more like Motel 6
February 25, 2016
Rated 2 out of 5 by Desdemona Likely stay elsewhere next time
Beds were very springy.
Had to ask for bottles of water twice.
Found granola bar wrapper on top of microwave and a pair of pants in closet. First day no one cleaned our room. Front desk called to apologize and thought we were in another room. Upon checkout, they had our checkout date wrong and charged us for room and then only reimbursed us half? Staff said we couldn't book shuttles till the am then found out from other guests they booked two days in advance. As a result we missed a shuttle and had to pay for a taxi because they told us it was full when we were in the lobby when shuttle desk staff arrived. Also the $15 breakfast was unsatisfactory.
February 22, 2016
Rated 5 out of 5 by Rachel711 Staff was fantastic
Your staff made a fantastic Valentine's Day experience for myself and my sweetie :#
A big thank you to the Front Desk Supervisor Andrew #Aaron, Anthony?) who was fantastic!
February 19, 2016
Rated 1 out of 5 by Jimtraveller Where shall I begin about a bad stay
This is one the lowest points where I stayed with all SPG properties.
1) The breakfast buffet was quite tasteless, and the wait staff were not helpful and we had to beg for coffee and juice
2) The room was not an upgraded room, and actually we got one of the worst room in the hotel, which has only one window vs. 50% of the rest of the hotel would have two windows
3) The front desk staff was not really helpful. They put my dad's credit card instead of mine on file
4) Language barriers - a lot of the staff are not native-English speaking persons, and I hardly can understand that they say, especially when I checked out, a group of them were signing and yelling around me which caused me not to be able to converse with the front desk staff when we were talking about billing details.
5) The room was ok, and the bed was very soft and not supportive of our backs, and we both had a terrible back pains on the second day.
Not recommend for anyone who looks for a comfortable and decent place to stay with good environment and good food.
Sorry, I won't be there again!
February 17, 2016
Rated 3 out of 5 by biztravelr It's ok...
Avg hotel. Convenient and affordable. Location is good for business in the area and to the resorts.
Nothing to get excited about for SPG members. Some staff friendly and helpful. It's just a basic hotel good for spending a few nights for work.
February 7, 2016
Rated 3 out of 5 by prettyhappy Motel disquised as a 4 star hotel
I get the feeling that this hotel is really a motel with 3 or 4 stars. Everything is worn out, and although it is functional, it lacks any ambience. First the good; the room is a nice size, and on first appearances it seemed like a nice room with sturdy Sheraton-type furniture One bottle of lotion was provided for the three days we were here. The other toiletries are in the shower dispenser. I don't like to give negative reviews, and in this hotel's defense, they tried to remedy the problems we encountered. However, when I use hotels, the number one piece of furniture is the mattress. The mattress in our room was inferior, worn out and soiled. To make matters worse, they use a flannel 3 or 4 foot pad instead or a full mattress cover. Imagine my horrer, when I awaked to discover the sheet was pulled away and I was sleeping on a very soiled mattress! I took a picture, and noted the age of this mattress was 2008 or about 8 years old. I will probably send the picture to their headquarters when I return from my trip. I called the front desk and asked for a new mattress and a mattress cover, which seems like a reasonable request,
We didn't want to change rooms because we had already unloaded all of our stuff, hung our clothes and planned to leave shortly for a full day at the park.
They responded very quickly, and I happened to be in the room, when 2 maintenance men brought a different mattress to the room. The replacement was just another worn-out 8 year-old mattress!. They must not have mattress pads either because I received another flannel 4 x 4 pad to cover the king mattress. There were other issues too,
We asked the front desk employee for the price of a Disney ticket. Rather than answer my simple question, they asked me to wait for an employee to return from his break. I waited, and when this employee returned, all he wanted to do was to sell me on another Sheraton property. He was persistant and rude. I just wanted the price of a ticket!
Also, If you take the hotel shuttle to Disney, be prepared for an hour ride home. It drops passengers at three or four other hotels. This Sheraton is the last stop.
The maid was still cleaning at 8pm when we returned. Unfortunatley, she never made it to our room, to replace Kleenex, which was empty and towels.
To add insult to injury; There is a $15/day resort fee. The explanation I got was, everyone in Orlando charges this fee because it is a tourist destination?. Upon checkout, without my request, they did waive this fee, and that was a nice gesture. Given the number of hotels in this area, I would steer clear of this one.
Needless to say, we moved to a different hotel after cancelling the rest of our reservation. I get the feeling that this hotel is trying to conserve and I get that, but there is a point where cost-saving measures have a negative impact (and perhaps a long-lasting one) on the customer.
February 4, 2016
Rated 5 out of 5 by CJ2015 This hotel has great everything!
First off, Aaron at the front desk, was extremely nice! Honestly the nicest front desk person my husband and I ever came across.
Second, our room was very nice with a huge bathroom! Neat and very clean. We never crossed another person on our floor.
My parents stayed here 35 years ago on their honeymoon. They highly recommend it and so do we! plus, the rate was affordable.
February 1, 2016
Rated 5 out of 5 by Joe123456789 Staff goes above and beyond to please.
The staff aims to take care of their customers. Do not hesitate to stay here.
January 31, 2016
Rated 4 out of 5 by Shuwen Good location
The front desk Agent Tal ( not sure if I spell his name right) is very pleasant to talk. He is great !!!
January 13, 2016
Rated 1 out of 5 by GangFan Horrible experience at this hotel
My wife and I supposed to have a very happy honey moon vocation at Orlando for four nights stay at this hotel, unfortunately, the experience was horrible.
At first night we stayed at this hotel, the hotel stuff knock the door at 2:30am until wake us up for repairing TV ,but we never called them.
At second night the water tap in the bathroom was completely broken. We didn't want to change the room because we need to get up very early next morning, and the room service stuff promise me they will fix it next day.
The next day morning we couldn't get on the shuttle to the theme park because we did not have tickets, but while I was checking in, nobody even told me that we need to reserve the shuttle tickets next to the front desk and no information reminds me that also. So I went to the front desk to complain all those things, the lady from of the front desk called a taxi for us, promised to refound us 4000 points. This lady was nice but things did not get better.
When we came back from the theme park at night, the water tap was still broken, nobody even had a look at it, we called to front desk again and there is a guy told me that they will change the room for us and give me another 3000 points refund.
You think it is over? No, that guy lied to me,because I got 4000 points refund very quick, but never see the 3000 points at all.
Ok, this is the end of the story, we stayed at this hotel for four nights, but never got a single happy day, and some stuff of this hotel lied to customer for everything they complained.
December 30, 2015
Rated 5 out of 5 by sirrocstar satisfied
i have been making reservations from the 1st day i've booked here due to the wonderful staff and the service.
December 27, 2015
Rated 4 out of 5 by TMAS28 Awesome staff
This was my second Sheraton hotel in the Orlando area this year. This Sheraton was awesome. Ty at the front desk and Sarah with room service/restaurant were so kind and helpful. My only complaint is that my bed was among the most uncomfortable (super firm, springs felt terrible) of any Sheraton I've stayed at. The room was clean and the bathroom was well kept. I'd definitely stay here again, as it was convenient to everywhere I needed to go and a quick 15-20 minutes to the airport.
December 21, 2015
Rated 1 out of 5 by Rocker2015 room 1910, 11/28-11-30
I give it a 1 STAR OUT OF 5.
December 5, 2015
Rated 5 out of 5 by DeesGirl Our Hotel Stay
Weekend trip. Room was clean and sufficient for our needs. Bed was extremely comfortable. Hotel experienced high traffic during our stay; however, no issues and noise was minimal. Enjoyed our stay.
November 26, 2015
Rated 5 out of 5 by Tyler Great location/staff/value
Just completed 2 stays at the property. Really it couldn't have gone better. Great value for the price/category. Quick/friendly shuttle to the parks and great staff.
Pool area was nice and presented like a little oasis in the busy area of town.
Best thing about the stay though...the staff! I enjoyed room service/breakfast and pool bar staff. All friendly professional and efficient!
Ruby at the front desk was a real standout employee! Definatly a "Gem" excuse the pun!
Well be back again for sure!
November 15, 2015
Rated 4 out of 5 by ConchiMcm Better than I expected
I read mixed reviews about this hotel, maybe my expectations were low but I really liked this hotel, and for the points, is even better. I liked that didn’t have to walk too far to get to the hotel room. I stayed with my husband and 2 toddlers. I liked the view. There are many restaurants close by ( there is an Ihop near the hotel where you can have breakfast). Since we were really busy going to Disney we went there just to sleep. You don't have to pay for parking, that is great. Although there is a hotel fee you have to pay per day.
November 11, 2015
Rated 3 out of 5 by Chris3248 Decent!
Enjoyed my stay here overall.
-Very friendly and welcoming staff
-Great price for location
-<5min Uber ride to Universal Studios
-Housekeeping staff will let the doors slam incessantly against the deadbolt while they are going in and out to clean. As a traveler who often has to day-sleep, hearing this down the hall every 5 seconds annoys me to no end. Expected from a lower-end hotel; not from a Sheraton. Retrain the housekeeping staff to be more courteous!
-No Airport Shuttle Service
-No separate line for SPG Gold/Platinum at check-in
-Room A/C Unit is old and pretty loud when it is running
October 31, 2015
Rated 5 out of 5 by Jduncan Great location
Location is relatively close to universal, shuttle is provided if needed. Walking driving distance as well to parks.
October 27, 2015