Rated 1 out of 5 by Darian Many Problems
Toilet wouldn't stop running, no hot water after over 30 minutes of waiting for it to heat up (got a new room), TV remotes in both our rooms and my brother's room had dead batteries and the staff didn't have replacements, the phone didn't work in the room, the restaurant food was very bad and the staff while being friendly were untrained, the customer computers in the lobby were ancient and they wouldn't connect to the hotel's local area network so I had to use the computer behind the front desk to print out boarding passes. Needless to say, we were very disappointed in this Sheraton property.
February 25, 2014
Rated 3 out of 5 by Chuckie51 Staff Stinks
Each of the three days we stayed at the hotel our room was not cleaned until after 5:00, and only then after we called the front desk. On the day of check out (when we wanted to relax in the morning) they knocked on our door at 8:30. Even when we told them we would be checking out at 11:00, they returned an hour later and entered the room without knocking. Additionally, it took an inordinate amount of time to check in and out. Even when checking out, the front desk clerk had to do something (?) on the computer for about 15 minutes before we could go. The staff is friendly, but incompetent.
June 26, 2014
Rated 3 out of 5 by baytraveler123 Great staff, bizarre elevator
Had a good stay at the Four Points. When I checked in I was greeted by Patrick, who quickly checked me into my room. He noted that I didn't get the room type I had wanted - but that's okay. His courteousness was more important.
The problem with the hotel is the elevator. I came down from the 21st floor with an elevator full of people, stopping at a few floors on the way down. However, after the second floor the elevator went up again, rather than continuing to go down to the lobby. Apparently other folks in the elevator had experienced the same. I noted it at the front desk at checkout.
June 26, 2014
Rated 4 out of 5 by HeWhoFlies Every room a great view
I visited Orlando for fun and spent the weekend at the Four Points near Universal Studios. The moment I walked in I was greeted and made welcome. In fact, through out the weekend, each staff member I met was friendly, courteous and professional.
My room was upgraded to a studio on the top floor and had plenty of space. My only issue was noise from an adjacent room and an uncomfortable bed. The noise was only an issue the first night.
I would consider staying at the Four Points again.
June 30, 2014
Rated 4 out of 5 by pammy55 hotel just bought
new but everyone made me feel welcome and like family
July 4, 2014
Rated 5 out of 5 by Renno55 This hotel is in a great position
The hotel is in a great position for both Wet and Wild and Universal. The I trolley stops outside and gives access to the whole of International drive.
The hotel has a nice pool and efficient and freindly staff. The bar staff went out of their way to produce great cocktails for us. The concierge was always ready to help with transport and good information.
November 11, 2011
Rated 4 out of 5 by ExCanuck Good hotel
My room on the tenth floor was clean and comfortable. Nice large screen tv and beds nice.
The hallway outside the room however, had a bad smell, and alot of stains on the carpet. Its not the hotels fault that some people are animals, but the hotel should have carpets cleaned and deoderized.
The hotel restaurant had decent hot breakfast with good selections.
Lots of good attractions nearby. Very close to Universal Studios and Islands of Adventure. Cool mini golf course on site.
June 27, 2014
Rated 2 out of 5 by Catt1985 Not sure I would stay at this hotel again
Overall this hotel needs a lot of improvement. Although the staff was friendly, the quality of service was not. Never had dinner in the restaurant because every time we went, there was no staff to be found. Just like at the pool bar, the bartender disappeared for long periods of times. Had to wait 20-45 minutes to get food. To top it off being a member doesn't matter because they charge a facility fee, imagine you're spending money to stay at this hotel only to get an extra facility fee. So what's the point of receiving 50% off as a member.
June 24, 2014
Rated 5 out of 5 by LeonC Great Stay
Staff was very courteous and professional during entire stay. Great breakfast buffet at the on site restaurant. The view was a bonus as well.
June 30, 2014
Rated 5 out of 5 by FamilyFunAdventures Excellent Customer Service
Super Friendly Outgoing Staff!
Last min. decision after SeaWorld over the weekend so didn't have to drive the ;-) 45 mins back to Titusville w/ the 3 girls. Excellent SPG choice normally Sheraton Vistana Villas but this was an Excellent Choice & will stay @ this location often. Friendly staff from Reception to Cleaning staff very pleasent. Great I-Drive location for all Orlando adventures.....
See ya next time!
February 8, 2012
Rated 3 out of 5 by Weekendfun27 Great location to universal
Hotel staff was friendly. Great distance you oversaw that you can't beat.
June 30, 2014
Rated 2 out of 5 by Rondanal Needs Improvement
1) Our room wasn't ready up on arrival, even when check in is at 4p.m. - John at the front desk was amazing 2) On our 2nd night one bed was made and not the other 3) room (furniture, mattress and shower curtain, towers) were outdated 4) shade was broken, had to manually rolled up. 4) duck pooped in the pool we reported to staff, who indicated that they will take care of it and never did. I had stayed at this hotel about 7yrs ago and sad to say this facility is going downhill. We stayed on room 1601. Main lobby looks better and they extended the pool area but other than that not worth the money.
June 19, 2014
Rated 5 out of 5 by cserna02 good experience
checked in around 2am and the FD lady realized there was a problem with my room type and quickly made the chages and accomodated my new room type. the room was clean and well mainatined and the staff was attentive to my needs. the kids enjoyed the game room and I felt a sense of security inside the hotel
April 10, 2012
Rated 3 out of 5 by koalita06 Not a resort
The hotel charges you a Resort fee when the resort is non-existent, it is just a regular hotel.
Plenty of space in the room for a microwave and small refrigerator but they will charge you $5 per day for it, it doe snot make any sense.
June 27, 2014
Rated 5 out of 5 by Lani108 Excellent quality hotel on I drive
My partner and I have stays here 3yrs in a row from Scotland, we love the hotel. The hotel has been upgraded with a new pool area and it's all freshly painted, everything is spotless, its so clean. The staff are friendly and care about the guests and its in a prime location where you can get the red line or the green line home on the I ride trolley which is a big bonus because the green line is never as busy, the four points is at stop 7 which is a transfer stop so both lines runs to and from it. It's also in walking distance to universal studios and islands of adventure its a leisurely 15 minute walk over. The hotel is fab, and the rooms are high spec. We will return again in the future. Thank you four points.
October 4, 2013
Rated 3 out of 5 by Kiwi8674 Good location for Universal Studios
The hotel was in a great location if visiting Orlando to go to Universal Studios. The pool needs some work. People were smoking at the pool so that was gross. It was not very clean like other Sheratons we have stayed out. The staff were very friendly and helpful. The rooms were nice. The bathroom could have used a little better clean.
June 24, 2014
Rated 4 out of 5 by alvaro10 fast response from engineering dept
we just had a problem with remote control and call front desk with the issue and in less than 5 minute someone came up and solve the issue with a new remote.
the gentlemen that came was courteous and very friendly and willing to go the extra mile to make you feel at home.
his name is Carlos Acosta.
thank you Carlos and the rest of the staff
June 24, 2014
Rated 1 out of 5 by Gus72 NO HOT WATER
I was seriously disappointed with this hotel. The view and the room were great, the biggest issue I had with it was having to take cold showers. Had 2 kids taking a cold shower and we ran the water for at least 20 minutes hoping it would warm up and still nothing. NO hot water in the sink or the shower. Very disappointed and the only answer I got from front desk staff was "sorry about that" It's a Sheraton in one of the busiest cities in the US and to have to take cold showers was seriously disappointing. Would NEVER recommend this place nor would I return again. Also, why wasn't there a microwave or small fridge? Even a motel has those!
November 19, 2013
Rated 5 out of 5 by BRye80 Amazing Hotel and Staff
Stayed here for our vacation between 9/16 and 9/23 and couldn't have chosen a better hotel with a better location to everything. First, the hotel is very visible as it is the tallest building in the "Universal" area with a large gold globe on top.
The room was nicely appointed with good linen and a VERY comfortable bed.
The hotel overall was very clean and in good repair.
Also, the outside pool and bar were fabulous. There were always plenty of fresh towels, the patio bathrooms were spotless, and the "Best Brews" Happy Hour and nightly Movies by the Pool were fun and enjoyable.
The best part of this hotel is the staff. From the front desk agent, to the housekeepers, to the F&B Manager, and the bartenders... each and every staff member we came in contact with was fantastic. One person I would like to single out for going above and beyond his duty to make us feel at home was Osama at the outside pool bar. His drinks were fabulous and his hospitality were unmatched. I wish I could hire 5 just like him at my hotel!
The hotel is located a very convenient 1 min. (across the street) from Wet 'N Wild water park, 3 min. (just up the street) from Universal Studios/City Walk/Islands of Adventure, and a mere 10-15 min. from the Disney Area. Who could ask for anything more?
Would I recommend this hotel? 150% YES to everyone traveling to the Orlando area.
The only thing I would have to mention in the negative column are the restaurant hours. On day 1, we tried for lunch upon arrival...the restaurant is closed for lunch. So we went elsewhere. Also on day 1 for dinner, we tried at around 9:15pm and for some reason the restaurant was dark and closed even though their hours claim 10pm as a closing time. We didn't get a chance to try the restaurant until day 3 for breakfast. The food and service (when it was open), however, was good.
It wasn't until day 4 that we realized the pool bar/lounge serves food for afternoon and evening hours, which I will also mention, is quite tasty indeed.
Overall, well done to the GM and everyone!
September 24, 2013
Rated 3 out of 5 by Conchita Check-in issues
Requested 2 rooms same floor/next to each other. None were available on arrival. Had to wait 1 hour upon arrival at 3:30pm because no clean rooms were available.
June 25, 2014
Rated 2 out of 5 by Denise50 Great location near Universal Studios...
Unfortunately, that is the only thing that really stood out for this hotel.
1) The staff was friendly at check-in.
2) New flat screen TV.
3) Shower had good pressure and plenty of hot water.
1) Rug was dirty and had visible items not vacuumed under the dresser.
2) Headboards are not secured and therefore we were kept awake and awakened early by the bedroom activity in the next room. Our wall lamps were both shaking! My older daughter is the one who figured out was was going on (very embarrassing...)
3) Room was cramped (TINY).
4) ALL of the mirrors are in bathroom, so no one can get ready in the room (hair, make-up, etc...)
December 21, 2011
Rated 1 out of 5 by UnhappyLady Terrible service.
This is probably the worst service we have ever received at a Hotel and there is no way we would return.
In the middle of our holiday one night (at 3.45am) we were awoken by someone entering our room. The reception had re-allocated our room while we still had 5 nights left and the new people came in with their cases. At 4am the phone rang and it was reception to say we might get a knock on our door as she had made an error! Why would they knock they had a working keycard? I told her how disgusted I was and wanted Management to contact me in the morning. They did not. When I left our room I discovered now my key did not work as it had been blocked. I had to go to reception where they wanted ID which of course I didn't have as I had only popped out for ice. I again said I wanted Management and was told she would advise them. I honestly expected to return from our day out to find wine and chocolates in our room as an apology but not a word.
Those sort of mistakes are inexcusable but then to not apologise is just abysmal.
April 2, 2013
Rated 5 out of 5 by glo71 Hotel very convienent
Stayed @ Four Points for 3 nights for our wedding anniversary and enjoyed our stay. Hotel and rooms very clean and quiet. Staff was very friendly and helpful.
December 3, 2011
Rated 4 out of 5 by Nguyen Excellent budget hotel for vacation
The room was very clean, nice and good smell.
Great location on I-Drive, just minutes away from Red Lobster, 7Eleven, Denny's, IHOP, Sweet Tomatoes and the Trolley stops for both red & green lines, almost bus line to Downtown, shopping, airport and many more…
Very helpful, nice, police and accomodating staff with excellent suggestions for your needs.
A fantastic place to stay in Orlando, Nothing to be disappointed!
We definitely recommend this hotel. We will tell our friends, family, travel agent to recommend this hotel to anyone planning a trip to Orlando. Keep up the good work my friends!!
We hope to return next year.
December 4, 2011
Rated 5 out of 5 by kitt2618 Hotel staff friendly and close to Universal Orlando
Very pleased with our recent overnight stay. Wanted to see a concert at Universal and stay locally and not drive 25+ minutes home. We were able to walk to the park, and catch a cab back.
Breakfast buffet is standard fare and nice to only have to go downstairs; morning staff very pleasant there as well.
Hotel room very comfortable and large enough that my husband and I were able to relax for little bit before heading over to park. Beds are almost in need of replacing (or at least rotating or flipping them), as one side clearly "sinks." Only other issue was that there were little tiny tiny ants scurrying on the bathroom counter (brought to hotel's attention).
Jimmy at front desk wonderful!
February 17, 2014
Rated 5 out of 5 by Dolly1968 Best Hotel
Just spent 11 nights at the four points and from checking in to checking out everything was excellent regarding the staff who where excellent and nothing was to much for them,the cleanliness of both the hotel and the rooms , must mention the chap at worked in the entrance of the hotel,did not catch his name but was most helpful, but a special mention must go to Osama who worked at the pool bar,he has a lovely nature and made our holiday and looking forward to returning in the near future
November 2, 2013
Rated 5 out of 5 by cdw423 Much Improved!
I stayed at this location two years ago and the room was run down, the air conditioner made terrible noises and barely cooled the room. Much better this year. Not sure if under new mgmt or ownership, but I had a great stay from check-in > check-out. I would highly recommend.
April 28, 2014
Rated 5 out of 5 by Euroman52 Great hotel
Our stay was outstanding. Brooke was as good as it gets relative to customer service and attention.
Rooms were comfortable. Walking distance to Universal was good.
All in all it was a wonderful visit.
June 21, 2014
Rated 3 out of 5 by SurviverofSheraton Wet Rooms
A problem we faced in room 1110, was the constant humidity in the room and in the whole floor, the windows were so wet , that I cleaned them twice a day with the towels and each time I collected enough water to fill half plastic bottle of water (small bottle). By the 3rd day I woke up dizzy. The floor near the elevator was so wet that our shoes leave marks in the elevator's floor. The bed was uncomfortable that I was happy the day I left the facilities in my way home to my bed. In general the employees were kind and gave us good service when needed, but definitely I wouldn't recommend this hotel, which is of inferior quality than Sheraton located in Semoran near the Airport (Augusta ave I guess).
February 17, 2014
Rated 2 out of 5 by ftveir Big disappointment, not up to SPG standards
The staff is simply not available to help.
not even on check-out. i waited...waited...waited...no oone ever came to the front desk. i finally saw one person in the lobby. He took my room key but refused me a receipt. yep, i have no receipt for my hotel bill because this hotel refused to give me one.
I had a similar problem with the non-availability of the staff last year. I write them, they appologized, but they didn't do one damn thing to fix their problem.
September 24, 2012